And no one from Envato staff members replied in this topic.. Its weird, it seems they know they are doing it wrong
I don’t think Staff does even check this kind of “XXMonth Sales” threads as they are usually an end unto themeselves. But this is one is different because of the dramatic changes in the search system.
Since it was released my sales dropped by 80-90% and had no sales for the following 3 days, never happened since 2 years. As I can see I’m not the only one unfortunately.
I’m seriously worried, I think the new faceted search system is actually having the opposite effect we all expected. This probably needs a dedicated thread tho.
Do I have to start searching for a new job?
I don’t know if this is related, although I’m pretty sure it is. These changes completely killed my page views and sales in the last 2 days. It never happened before in 2 years, I’m kinda worried.
Much easier to check out indeed…great job thanks!
haha quite long indeed. I’d suppose you are good friends by nowWell, being rude cannot help at all for sure. [To this particular user] Just respond only when you have time and reply to key points. Try not to include more information than what they are asking. Good luck lol
LOL well being rude was never an option, thanks for your precious suggestions though, definitely keeping those in mind for next upcoming questions session
I answer all of them, no matter the number. They are rarely questions that take more than 30 seconds, as there’s no code involved whatsoever. It’s up to you after all, it’s a potential customer, if you are tired of answering his questions, you’ll lose him. If you think he’s got a good chance of buying, you can reply him and, perhaps, gain a customer. I’d say it’s pretty easy to answer pre-purchase questions rather than having one that actually bought the theme and “spams” my inbox. But most of those who have multiple questions are asking most of the time about customization and I’m telling them right from the start that customization is not included within the package.
It’s not really about answering questions, well not exclusively. My fear is that those that ask 40 questions before buying a 60 bucks theme are exactly the ones that spam your inbox with support requests once they are customers. Not sure I don’t wanna lose them…that’s the point.
Anyway I took a deep breathe and kept answering today’s questions, thank you guys for the moral boost!
Hi fellow authors,
I was wondering how do you guys handle those buyers that start with pre-sale questions and never stop. I’m glad those users are interested in my items but I really can’t dedicate that much time per day to a single user which is not even a customer of mine (and might never be).
I’m not even sure I want these users as customers as if they can abuse of pre-sale questions, I’m afraid supporting them would be an endless nightmare..!
24 days and 32 (long) questions later do you think it’s enough to say “PLEASE LEAVE ME ALOOONE!” ? I think our chat got even longer that the ones I have with my girlfriend!
How would you say it without sounding harsh?
I think buyers are associating the trending ribbon to low sales files
My latest item was trending till yesterday and I noticed a sales drop in those 3 days, now the ribbon is gone and sales are back to normal, even a little better. That’s probably unrelated but I’m kinda glad my item isn’t “trending” anymore!
tommusrhodus saidI don’t think so, if I buy an item, I cannot re-sell or give away under the terms. Also If I do so, upgrades will be available only to me then.
If I recall, you can open a new buyer account and buy your item, and then run a competition to basically give away the details for that account, thereby giving your item in a contest, but also purchasing the item from Envato correctly. Don’t quote me on this though, check with Envato
Why? You are giving him/her login credentials, they can keep it and download updates either. Also I don’t think it’s forbidden to buy an item and give it to whoever I want.
What matters is -> single license -> single use in a single site
The only problem I see with that ‘trick’ is that you cannot purchase your own items (with yours or another account). So..yeah better to wait for a staff reply!