Authors – the greatest power that we have is that we own our work – it is ours, and we manage our own time because it’s our time.. and our work and time is highly valuable. If we accept this change, we are giving that power and value away – and for what, a few dollars per sale? Envato wouldn’t exist without our work and they need us, so please don’t give them the right to do what they want with your own work.. It’s time to put the power back into authors hands, and make real improvements and not “changes” to build a better marketplace to sell our work.
The original concept of selling microstock on Envato is being distorted now. How it did and should work is authors are creating the stock – it is our work, Envato provides the platform to sell on, and Envato takes commission per sale. We don’t work for Envato, we don’t work for the customers – we are creating ready-to-use templates, that are reviewed as working / completed items with all the necessary support documentation at relatively cheap (microstock) prices. Customers get what they paid for. We don’t make profit on a single sale, we only make profit after multiple sales over time.
Individual customer support is only something done at authors discretion – as long as a small percentage of customers ask for support, then it’s still worth while to provide support. But as long as support is not mandatory, authors do not owe customers anything after purchase – they already have got their monies worth. Authors are always protected because support is not part of the purchase, and will prevent any sales reversals based on lack of support.
If support is mandatory, authors now owe customers their time, because it appears they have now paid for it. Customers now have more leverage to make demands if their support requirements have not been met. With the addition of support packs, – customers can now buy more of the authors time, and Envato takes 30% commission. Authors are now legally locked into an agreement with Envato and customers and we now work for them – and there will be penalties if this agreement is not met. We will no longer be selling microstock, we will be working as contractors, and our own work is being used as collateral.
digitalscience saidCurrently – we keep our commission even if the buyer gets a refund. Sales reversals are a slightly different beast.
So basically none of our sales are guaranteed for 6 months, because if we slip up with support, then the buyer is entitled to get his money back.
Well if support is mandatory it’s part of the “sale” – so if the author doesn’t provide support then the buyer is not getting what he paid for and would be in the right to request a sale reversal which is what I’m referring to.
So basically what you’re saying is customers can buy a theme for lets say $40, where the author is only making anywhere from $20 to $30 per sale, and included in the price is mandatory support up to six months?.... if authors had to provide an hour of support per sale, selling here wouldn’t be worth the time because time is money. If you make it part of the cost, buyers will expect support, and demand it.. and refunds will become more common. So basically none of our sales are guaranteed for 6 months, because if we slip up with support, then the buyer is entitled to get his money back.
The only reason why free support (but not always guaranteed) worked before is because we’re selling micro stock, and buyers get what they pay for, it’s already been reviewed, at a high quality and comes with support documentation – and I think buyers understand authors only make a tiny fraction of profit per sale so they understand they can’t badger authors for support…. but now you want to make support mandatory.. sorry but that’s not going to work or be feasible for authors.
I think even the power elites would have an issue with this addition, this is quite a major change Envato has tried to sneak in here
^ I think it’s all a marketing strategy – replace “buying” with “collecting” and it already makes you want to spend more money now that it has some sort of collectors status, I think that’s the idea. But that’s web 2.0 I guess The collector guy needs to standout more I guess so it looks better on small scale.
But if it was up to me I would CTRL + A, then DELETE.. and start again
I like the concept of the badges, very creative. I think when they were designed they looked good at large size – but they’re not practical at a smaller size. Overall I think the style is a little too cartoonist and a bit childish.
I was picturing the design style for Envato would be a very simple and flat style, which would port across well once the site becomes responsive. Simple yet clear icons and good use of colours would make the badges better. They could be more symbolic instead of trying to tell a story – less is more.
Envato shoots first, asks questions later This site is changing fast, and I’m not sure I like where it’s going.
I think Envato forgets it is our work and they get commission. At the end of the day, we own the work.. Envato is the platform to sell on. Envato shouldn’t suggest they can take our work and pass it to on to 3rd parties without our consent. I think Envato also forgets authors here charge their own fees for custom work, so why would we recommend to install/customize the theme with a 3rd party we don’t know, and don’t trust. What about support on Envato Studio customized work, authors here are not going to want to provide free support when our own work as been altered by a 3rd party.
I agree – yet another unhealthy feature for authors here. Also slightly immature and unprofessional of Envato to announce it with a locked thread.
Theme install should be something already explained and outlined clearly in authors help documentation or provided for free in support. Why should authors welcome a link to a 3rd party site, to 3rd party individuals who will make income off our work?