Pretty sue this directly connects with giving more freedom for buyers and / or reducing freedom of authors – just with 2 actions. One is writing a new policy. Another is just seeing the 30 percentage’s major part as buyer contribution. May be I am having contrast point of views but inevitable – looking at how desperate Envato recently about changes. May be hiding behind the word “Buyers” because the word “Community” is over used and saturated?
Hmmm I think the idea is to create two separate fees, buyer fees and author fees. Right now authors always take a set commission, like 30%.. but with the introduction of another fee on the buyers end, Envato can increase their buyer fee if the want to without having to adjust the prices. It appears to not affect us now, but later we might see buyer fees increased.
But then again this is just my own theory
While we’re on the topic of fees, something that I’ve noticed and many authors have too, is when we use SWIFT payments we’re being charged $60 in transaction fees instead of $35 as displayed on the withdraw page. I’ve checked my figures and this has been happening for some time – the amount of dollars incoming is always exactly $60 less (this is before my bank and foreign exchange charges)
If the minimum to withdraw is $500 and one issues a $500 withdrawl.. $60 in transaction fees is a fair amount – that’s 12% instead of 7% of our earnings go to fees.
My question’s are
1) Why is an additional $25 being deducted
2) Why is this not mentioned on the withdrawl page
3) Will we be compensated for the missing $25?
Since this is our commission here in question, I hope we can have more clarity on what fees are being deducted going forward. If the SWIFT fees are $60, then you should mention it on the withdrawal page, otherwise it’s misleading.
Just went through the thread.
What scares me: I see same faces writing many words for 18 pages already. Don’t you think that the more words there are – the easier it to overlook brilliant ideas in them? Guys from Envato are not machines (well, except Kailoon, maybe ) I assume it’s getting harder and harder for them to analyze our feedback when there’re more and more empty words?
Don’t you think that It’ll better if we share our suggestions in compact processable form: say, 100 words per 1 author and only once? We can ask for separate sticky thread for that…
no.this is a network of websites with 4,266,868 members. If as staff, you struggle to keep up with all this debate hire more people.
First and foremost I’m not an Envato staff.Second. You can continue wasting time and energy on unproductive verbiage (IMO).
+1 Instead of arguing amongst ourselves, authors need to come up with solutions which the majority can agree on. If we’re all writing long essays and being argumentative, it’s time consuming and difficult for Envato to digest, rather we should list key things as DreamTheme mentioned so Envato can see what’s a common view with most authors and take those views into consideration.
“they’re only making 30% from their top authors”. Just to to Themeforest popular files. Try to calculate the whole earnings in that page and you´ll see that only 30% is a HUGE thing. Much more than all other marketplaces together.
Yes that 30% is huge, but I’m saying since they’re bringing in the buyers, besides making 30% on each sale, they can also make additional income from support / customizations etc… as a business that would make sense, and that’s pretty much what’s happening with the support pack idea.
My main question here: is Envato losing focus? Or are you (Envato) deliberately shifting your focus primarily to ThemeForest (and CodeCanyon) and neglecting other marketplaces? If this is the truth, then please be honest and let us know right now so that we can start migrating elsewhere. Thanks.
In my opinion they’re not losing focus, they’re just focusing on priorities. Their main focus is always growth, once each marketplace was completed, a new one was put into motion. The reason why I think progress has been slow on the marketplaces in terms of requested features and improvements being implemented is because their focus has been on Envato Studio for the last year or so. They basically created a new start-up, and got it to become successful so that takes time and energy to do. But now that’s complete I think Envato has also learnt about a different type of market – hiring out human resources, and they’re wanting to bring some of these services to Envato Market. Which is why I think we’re seeing Envato Studio links on the downloads page, and also this new mandatory support idea with support packs and Envato earning commission. They bring in the buyers, they’re only making 30% from their top authors, so it would make sense as a business to also tap into the huge after market revenue streams. It’s just the way they’re implementing it, isn’t really fair to authors. But it would work if we’re able to choose if we want to offer these services, and also be compensated fairly for it.
My key point is this, Envato’s Knowledgebase gives a logical reason why we’re not obligated to provide support here
Whilst we do encourage authors to provide support for their products, they are under no obligation to do so, and this is entirely their choice. This is part of the reason why files on the marketplace are so cheap.
So the only logical conclusion is for authors to receive payment to offer a 6 month support guarantee. Then I will agree that Envato can monitor that agreement is honoured, and enforce rules such as response time windows because authors are being paid to offer such a service. We might sell our items for cheap, but our time is highly valuable.
It’s called a Review Process because there are two outcomes 1) Approval 2) Rejection. If we called it an Approval Process – it’s like assuming everything that get’s uploaded will eventually get approved – which is not the case, some authors upload an item multiple times and get rejected each time and give up.
It may seem like a Review has a negative connotation.. but it’s basically a process that checks if your item meets Envato’s standard for sale. If you get Rejected, it’s easy to take it personally, but it just means you’re not meeting that standard and you need to follow the guidelines or work on your skill set.
Also the Reviewers job is not to help you get approved – their job is to sort out what items are at the standard and which are not, and then they’ll provide reasons which you’ll need to take into consideration for the next time you upload – so they’re not being paid to teach you how to get approved. You need to figure that out, by following the guidelines and looking at what types of items are getting approved to get an idea of what you need to be doing. Practice and patience!
The think the whole concept of mandatory support for micro stock items is flawed, because authors time is far more valuable compared to what he is receiving from a single sale. The only way for this to work, is if customers purchased support time as an additional cost upfront. But the whole idea just doesn’t seem fair at all, just in terms of what the author is receiving, and what he is expected to give – his product, and his time for a few dollars?
RescueThemes saidNo, he is saying that almost every author here is more than happy to support 99.9% of their customers. BUT that 0.1% that has unreasonable demands, threatens you with 1 star ratings and expects you to answer a support question asked on sunday evening within 5 minutes will get even more power to blackmail us than they have now. I am very happy for you that you never had such a guy, but believe me, while i love to help the 99.9% of my customers who are kind and awesome people i also love to tell that obnoxious 0.1% guy to kindly leave me alone.
digitalscience saidYou’re essentially saying that supporting your items is a bad idea.
mandatory support is a bad idea.
Exactly… RescueThemes – once you’ve had your first negative experience with a customer, you’ll understand what I’m talking about. I once worked for a customer on Christams day to help him with support to fix his site, just because he was freaking out so much, it was easier to just do it then and then not have to worry about it on holiday. And at the time he almost assumed I was meant to be on support standby or something. I’ve also had one customer find my land-line number from my ISP and called me for telephonic support … so this is the reason why we need to be protected from those types of demands – especially if they’ll now think they’ve paid for our support time.
2) The ones that eventually want it, will be paying, considering these as new customers, support we are already providing. This is extra income we aren’t making today.
Ok but Envato hasn’t confirmed yet what rate you will get for support packs.. I’m guessing it will be far less than your freelance rate, plus you’ll be giving Envato a 30% cut.
Why exactly do you want to work for Envato and do additional support for a few extra bucks? Rather work for yourself and make more themes!