Posts by digitalscience

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

I think for a proper proposal, the difference between opt-in and opt-out of support needs to be outlined clearly. Right now the proposal only explains how mandatory support will work (which is similar to the first proposal) so I’m a little sceptical because it all sounds nice but if an author chooses not to support, will they be protected by unfair comments relating to not supporting? If not then it probably will only make sense to opt-in which is basically what the first proposal was enforcing :D

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says


What happens if you opt-out of support.. does the comment facility become disabled?
Hi digitalscience – we haven’t worked this out for sure yet as authors receive general praise, feedback and pre-sales questions in the comments too…so we need to work through it more.

True – but as long as there is a place for users to post their voice, they’ll use it :)

I think if the author opts-in for support, then a private support forum becomes activated for the buyer – similar to comment facility but only visible to buyers, alternatively it can link to authors off-site support forum. If the author opts-out of support, then only the comment facility is available but once someone becomes a buyer then they can no longer comment, but they can always send authors a private message. So basically all support related comments are hidden from general public, and the comment facility is only for non-buyers.

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

What happens if you opt-out of support.. does the comment facility become disabled?

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

As long as it’s made clear what support includes and what it doesn’t as detailed in the blog, then this new proposal sounds good!

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

Kinda takes the human element out of webdesign.. then again computers will get smarter and smarter… perhaps in the future computers will mind read clients and output their website :D

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

^ Was pointing it from support context. We all know highly dynamic content items (TF, CC) can’t take creative freedom (on creation) more than certain level due to device limits, usability limits which is different than GR, AJ, VH items (which are semi dynamic or static enough to allow much more creative freedom). So finally “let go of certainties” can’t be done for “buyer content” (can’t avoid testing and support). We may do it for static content on which we put our hands directly.

Right! I picked up the tail end of that convo. So basically too many factors when it comes to supporting TF and CC items, a lot of room for user specific errors which adds to support time.

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

70% compatibility, usability, flexibility and around 30% creativity.

compatibility, usability, flexibility all need creative solutions through problem solving ;) I think to sell here it’s a good balance between creativity, logical thinking and marketing :)

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

If I’m in the PSD category, and I want to filter by “Sales” – how come it says 0 Topsellers ? How is that particular filter calculating what is a top, high, medium etc seller? I’m thinking it has more to do with the overall sales of the marketplace, than per category – which is why PSD category has no top sellers.. am I right? I think the filter should be specific to the category it’s in, otherwise not very useful to buyers.

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

I had two customers today without purchase history claiming they had purchased and it was two different items… I’m pretty sure there is a bug with the purchase history… also it just show’s the users profile image but no message underneath – just blank.

4737 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

it could turn into an endless debate, it comes down to what’s fair for both sides… some support for non-working bugs/fixes is bare-minimum at the least, it’s debatable how much support is fair and reasonable..

Correct, the only time support is mandatory is when the item is broken, or has a bug – because as authors we see this as selling a faulty product and the customer is in their right to expect support or can issue a refund.

But to be clear, authors here aren’t against support as most of us happily support our items – we are against the idea of a guarantee of our time attached to our items without any additional incentive. Envato is trying to change the game from selling our items for cheap but with high volumes, to selling our items and time for cheap with high volumes. And our time is a lot more valuable than what we are selling ;) – mandatory 6 months support is not what we signed up for, and it’s not going to be feasible for us under the current pricing structure. Time = money !

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