I believe that authors never requested an idea of “mandatory support”, more like educating buyers to know that support is at their own discretion and what should they expect post purchase.
+1 In my opinion, the only reason why mandatory support was suggested by Envato was following the success of Envato Studio, and they now want to tap into more revenue streams such as support packs and customization. They are just using the excuse that buyers are confused how support works and it’s some how an “author problem”, when the truth is, it’s Envato’s problem – because they’re not explaining it or making it clear enough to buyers that support is optional, and it’s in the terms which authors agreed to upon signing up. “You do creative, we do the rest” – Envato needs to listen more to authors and stick to what they’re preaching. But at the end of the day, we are micro stock authors and we don’t earn enough per sale to make any promises on support – end of the story.
Yeh just had two customers now without purchase history, is there a bug?
Also one of our customers said the download button for our item isn’t working, anyone heard of this?
For date published, we need more time periods, for example from 1 month to 1 year is a big jump – and when it comes to digital items and the number of uploads, a year is a long time ... we need to see 3 months and 6 months.
What is the average freelance rate for most? $20 – $50 per hour? What is the average price of themes here $20 – $50? This is where the critical problem is, if we guarantee our time for each customer, and spend too much time, we’re not really getting anywhere Point is, we’re not earning enough to offer guarantees on support, so we’ll need to somehow earn more for mandatory support to work, but again this should be optional for the author You just can’t mix micro stock selling with human resources (we’re not for sale).
I don’t agree with a “author support rating” at all. You guys seem to be blurring what support actually means. Let’s not forget we are selling finished stock products with extensive documentation that have undergone a tough review process, we are not selling individual website implementation services.
Yes but if we have two ratings, one for item and one for support.. this might actually reduce those nasty one star ratings on items. Sometimes buyers are rating items low because of support which is unfair.. this is why we should have a separate rating for support which can maybe only appear on the item page, or under the support tab.
It’s better to give buyers an idea of what support to expect before purchasing. If an item has a “no support” rating, then buyers can’t complain if they don’t get support because it was already stated prior to purchasing.
BUG: updated items are reappearing on the home page.. ie items are not showing by date published but by date updated!
digitalscience saidI think this is a bug. If this is a new feature it will cause lots of issues. Authors can submit update everyday with a few lines of change and the item will be shown on top. And reviewers couldn’t have time to rest due to lots of ‘New Updates’
Hopefully this is a bug Updated items are getting back on the home page!
Yup, updating tags will get authors back on the home page! hopefully they fix this soon, as it’s not really fair to authors that have newly approved files this week!
A simple solution is to take the concept of “item rating” and add a new one for “support rating”, you can also mention the “average response time”. This way if authors don’t want to support, their support rating will be low, if they’re really diligent at support authors will get rewarded and buyers will see it as a selling point.. and the response time indicator will give a general idea of how long the author will take to answer, instead of setting a compulsory time frame (which takes away our freedom) With this idea, buyers will know what level of support to expect before purchasing. But it has to also be fair to authors, because sometimes ratings are abused, so maybe something general like “no support” “occasional support” “standard support” “premium support” etc