Posts by designcrumbs

207 posts I'm a Husky Designer
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designcrumbs says


My sales stopped after this feature. Interesting…

There’s a saying I always remember seeing on Slashdot, that correlation does not imply causation :)

I don’t imagine that a highly beneficial feature like this that has only been rolled out to a small amount of users would be responsible for a sales drop. More than likely it’s just the ebb a flow of sales. Thanks!

I haven’t had any sales since I poured this cup of coffee…

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
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designcrumbs says



Again i am asking for a valid argument, why taking 30% on support earning?
There is none, authors support was an untapped resource for Envato, they’ve just seen the success with Envato Studio and making money using human resources.. and obviously a light bulb went off and ‘paid support’ became something to push here ;)

+1

Envato need to be smart on this and respect our work as authors:

Themeforest and Codecanyon are microstock sites
Envato Studio is a service site

That being said, why not have authors Themeforest/Condecanyon accounts linked in some clear way from the items to Envato Studio and sell support packages from that place?

The commission for Envato should be lower, 30% is too much just for doing nothing.
Authors would do all the work. 10% or even less is better for commision.

IMHO Envato pretend to be a kind of Paypal? Even they take around 7% of every transaction but at least they built a payment system; they have at least that reason :)

For me, I figure that 70% of whatever they sell the support for is infinitely more money for me than the 100% of the $0 that I current charge for lifetime support. Don’t get me wrong, I’d love to have 90% instead of 70%, but like I said, it’s more money than I’m charging now.

Like I said in my previous reply on here, I’d still love to see an actual support system solution implemented here for that 30% cut that they take.

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

I’m going to hope with this extra time you’re also thinking about creating support forums directly on the item pages :D

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

What’s going on with the huge dip in sales? Can any staff share some insights on this, one way or another?

Other authors have pointed out their sales took a significant hit, mine have too, and it looks to be getting worse. Since the new search, my sales are down about 70%. It doesn’t seem to be an isolated thing and seems to be directly related to the new search. I’d love some staff acknowledgement of this.

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

After looking at all of the data, it seems Envato’s original support plan (6 months, 3 day response time) was right on the mark. The only major difference is that authors would prefer it be on an Envato built support system, which was not included in the plan.

For the record, I had no issue with (in fact, I was excited for) the original plan. However, if the support system (a locked forum) was built into the item page, I would be very pleased. The only downside I see to this is that I no longer have access to the user’s email if I need to contact them, and I no longer can have users sign up for email list which I announce new themes on.

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
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designcrumbs says


As I understand it, customizations are not part of the support. The additional fee would only enable access to support for another 6 months.

In my current system, I give support for free for an indefinite amount of time.

In the proposed system, I give support for free for 6 months. After 6 months, the user must pay an additional fee of which I’d get 70%.

Yes understand, you are referring to this part of the article

  • Extended support will be available for purchase as “support packs”, introducing a new source of revenue for Authors
  • Authors will receive 70% of the total price of a support pack regardless of their exclusivity or all-time sales

Yes, this can be one way of understanding what support pack means. Extend mandatory support after the 6 months.

Since the term “support pack” is so vague I can’t say if your definition applies to it. Maybe is true.

What I’ve understood from the paragraph above is that packs are like envato studio services. Additional customizations for a price.

Give Envato the benefit of the doubt here. It says “Support Packs” not “Customization Packs”. They’re not going to force us to completely customize a user’s item for a flat fee. In fact, that’s why Envato Studio is for; Customizations. They’d be shooting themselves in the foot if they tried to implement flat fee customizations here in the marketplaces.

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
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designcrumbs says


I’ve been following these threads but haven’t posted as I seem to be in the minority here. But here it goes.

I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.

Well said designcurbs.

1) Not everybody is going to hog up support after the 6months as a renewal fee is required. Less work for us :P

2) The ones that eventually want it, will be paying, considering these as new customers, support we are already providing. This is extra income we aren’t making today.

Exactly.

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says


I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

Can you explain how you will make more money if nothing change? I mean, you are saying (and is true) that you already provide support and you also answer under 72 hours. So no change here but how you make more money?

Do you will make money by getting paid customizing items for buyers? I’m assuming you already do this but based on the original announcement you will need to pay 30% to envato, something that you are not doing now.

So it looks to me you can’t make more money, actually you will lose 30% of customization fee.

But I’m asking because I’m curios, how you will make more money based on the original announcement?

As I understand it, customizations are not part of the support. The additional fee would only enable access to support for another 6 months.

In my current system, I give support for free for an indefinite amount of time.

In the proposed system, I give support for free for 6 months. After 6 months, the user must pay an additional fee of which I’d get 70%.



I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months. I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.
It might appear that nothing will change for you.. but the difference would be your time is now being bundled with the item for the same price. The customer now owns you for the next 6 months. Sure they might not ask a support question, but some will – and now you’re locked into an agreement to commit to that. Considering you’ve already spent a large amount of time on your item, and your customer is getting that work for a few dollars – you’re now also guaranteeing more of your time without any additional payment. In the real world, you would not a sell a website to a client for a few dollars, and then tell him you’ll be on support standby for the next 6 months, but on Envato Market where we are not directly selling to customers, it’s easier to give away our work and time for a few dollars without thinking about the bigger picture or what will happen further down the line.

Like I said, I already give them support for the price they’re paying now. Nothing would change there. However, if they want to come back after 6 months, they’ll need to pay for support.

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

I’ve been following these threads but haven’t posted as I seem to be in the minority here. But here it goes.

I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.

207 posts I'm a Husky Designer
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
designcrumbs says

Perfect timing ;-)

I hope you’re not making a cat blog because that’s what I’m making… I mean, it’s a theme for cats to blog about their daily lives.

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