Posts by contempoinc

1680 posts Chris Robinson
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contempoinc
says
1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
  • 7 Years of Membership
  • United States
+13 more
contempoinc
says

Worst month I’ve had in YEARS…sales and traffic are literally down at least 50%

Also saw the same as everyone else sales doubled the average this month on the 4th, WTH is going on?

1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
  • 7 Years of Membership
  • United States
+13 more
contempoinc
says

Contacted Mark waiting to hear back.

1680 posts Chris Robinson
  • Elite Author
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contempoinc
says

I don’t know about you guys but I’ve gotten numerous buyers contacting me with “I was informed of a theme update so I installed it and got a completely different theme, what gives?!?”. It was a nonissue up until one of the more recent WP releases when they added this update notification to the theme screenshots http://grab.by/HRLC . This is due to a free theme or plugin on WordPress.org with the same name and a higher version number.

To remedy this Mark Jaquith wrote up two awesome functions, one for themes & one for plugins to exclude it from checking WordPress.org for updates.

https://markjaquith.wordpress.com/2009/12/14/excluding-your-plugin-or-theme-from-update-checks/
1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
  • 7 Years of Membership
  • United States
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contempoinc
says

Terribly slow month, sales down about 30% worst so far this year.

1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
  • 7 Years of Membership
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contempoinc
says

One more thing the Envato Market frame is still visible, to remove it add this bit of JS after line 5 in jquery.custom.js, screenshot http://grab.by/HB1k


if (top.location != location) {
    top.location.href = document.location.href ;
}

1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
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contempoinc
says

NEW VERSION!

I remade my original theme switcher. You can preview it here.

You can download it here: Download

INSTRUCTIONS ARE INSIDE IN A HTML FILE!

G

Nice update! One thing though the drop doesn’t scroll if your item amount exceeds the window height. For anyone requiring scroll add the two lines below to #switcher-select on line 60:

height: 600px;
overflow-y: scroll;

Change the width of .switcher-item-info on line 88 to 140px or whatever suits you best.

1680 posts Chris Robinson
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contempoinc
says

Hey there,

The most effective method I’ve found is asking the user to rate the theme after I resolve any issues the they have in my support forum. Happy customers tend to give happy ratings ;-)

Best,

Christopher

Yup, found this is the best way as well, I’ll close out a ticket with a simple “Thanks for your purchase, be sure to rate the theme!”

1680 posts Chris Robinson
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contempoinc
says

Hi Andrew,

This feels problematic for theme authors on many levels, some of which have already been brought up. We discussed the Envato Studios services option a while back with their staff however were told that we would not be able to isolate just our own customers and would instead have to take any potential installation services. Main concerns are:

  1. There is already confusion on who is who with regards to Envato/ThemeForest/individual authors. This will further muddy the water and is something we’d rather not further complicate for our customers, as I’m sure other authors feel the same.
  2. It would seem to me this should be an option authors can turn on or off as if Envato is connecting buyers and sellers, we should be able to control what our own buyers are being “upsold” when purchasing our product. I understand why Envato would want to do this from Envato’s perspective, however this type of offering comes at the expense of individual authors by throwing everything into a big commoditized pool where a bad experience from an installer can negatively affect our own customer’s experience which until now we have been able to manage completely. As Envato has stated they are a platform for buyers and sellers, the sellers should be given a high degree of control over how something like this is offered and fulfilled.
  3. If we do optin for this service, please make it so that we can chose to only get our own customers.
Thank you!

Huge +1 to all points

1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
  • 7 Years of Membership
  • United States
+13 more
contempoinc
says

Check mine out!

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