One man band here, full time.
KingDog saidSure, that’s true – but an author wouldn’t want to give support for an item that’s been refunded. I don’t think authors like giving away their time and money for free…
As mentioned previously, a refund can still provide valuable feedback on a item’s functionality and presentation. In those cases we will still allow a user to rate.
Huge +1 to this, makes no sense if a buyer has been refunded we should be notified so we can revoke support.
Very cool, looking forward to this!
If this were for WordPress I’d be down, site templates aren’t worth the hassle of all the hard coded content and low cost.
Now how would envato feel with a big fat 1-star company rating along with this complain, with no opportunity to get back to this user? This would be the exact feeling we get when we get when that happens..
Huge +1, been discussed to death but the rating system needs to allow for us to reply back to buyers. Can’t stress this enough!
This has been discussed so many times, but yes +1000000000000000!
Back when I become an author, Themeforest was in Beta.
fillerspace saidPretty sure only reviewers can Soft Disable an item due to issues, authors can’t personally unless they request it through support maybe.
Webthemer saidHow do you temporarily disable an item? I only see an option to delete.
The author disable that, some issues!
I think he can temporary delete it, as i remember the delete button have before label temporary.
but it will never show up again in the home page.
Once an item is deleted you’re not allowed to re-upload.