The most effective method I’ve found is asking the user to rate the theme after I resolve any issues the they have in my support forum. Happy customers tend to give happy ratings
Yup, found this is the best way as well, I’ll close out a ticket with a simple “Thanks for your purchase, be sure to rate the theme!”
This feels problematic for theme authors on many levels, some of which have already been brought up. We discussed the Envato Studios services option a while back with their staff however were told that we would not be able to isolate just our own customers and would instead have to take any potential installation services. Main concerns are:
- There is already confusion on who is who with regards to Envato/ThemeForest/individual authors. This will further muddy the water and is something we’d rather not further complicate for our customers, as I’m sure other authors feel the same.
- It would seem to me this should be an option authors can turn on or off as if Envato is connecting buyers and sellers, we should be able to control what our own buyers are being “upsold” when purchasing our product. I understand why Envato would want to do this from Envato’s perspective, however this type of offering comes at the expense of individual authors by throwing everything into a big commoditized pool where a bad experience from an installer can negatively affect our own customer’s experience which until now we have been able to manage completely. As Envato has stated they are a platform for buyers and sellers, the sellers should be given a high degree of control over how something like this is offered and fulfilled.
- If we do optin for this service, please make it so that we can chose to only get our own customers.
Huge +1 to all points
Check mine out!
Personally I use the item comments for quick answers, for larger topics I have a private ticketing system that leverages the API for user/purchase authorization. Its the best way to do it IMO.
Read every post and I can’t agree more, with all the points in the 6+ years I’ve been on the marketplaces this is making me seriously uneasy as a full time author. If you’re going to be a “Platform” be a platform and follow the same structure as all the other big players, if you’re going to be “Commission based” like you have been from the start be clear and state it.
“Our vision for Envato Market is to empower and celebrate authors as a community of entrepreneurs, not to shrink their role in the transaction.”
That quote cracks me up, really you don’t want to “shrink” our role, c’mon.
I personally would rather Envato be a true “Platform” and just take a fee for each sale based on the same percentages from the commission base. Waiting a month between payments is ridiculous especially for us full time authors, instantaneous payments would be a dream come true.
In short Envato state what you actually are and stop giving us a song and dance.
The post should be re-titled to something like “Purchasing on the Envato Markets, a buyers perspective”, the way its titled now is completely misleading.
Yup big ol’ +1, the post is a joke.
Remove ad campaigns as part of the Elite program, reduce the ad spend by 50% provide that as a cash bonus to Elites – they can then decide to either invest in their own campaigns / ads or pocket the money. Everyone is a winner. I’ve suggested this for about 2 yrs now as the ad campaigns do not work, it’s just a waste.
Huge +1, the ad campaigns are worthless…