Posts by collis

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collis Staff says

Thanks Jake! We’re definitely stepping things up a notch :-) We started ramping up months ago, but there’s a bit of lead time – so now everything is starting to come together into a glorious symphony of delivery and releases :-D

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collis Staff says

Hello! We’re very excited to relaunch our umbrella marketplace brand today as “Envato Market”! There’s lots to talk about including why we’re doing this, what the future holds, and there’s a brand new Market blog we’ve put together too! Full details over in our blog announcement.

Please feel free to post any questions if you have any, I’ll try to answer as much as I can!

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collis Staff says

I think the person sitting on the steps is from ThemeFusion? right? and I’m pretty sure that’s Adrien playing chess :D otherwise not too sure who the rest are

That’s right! That’s Muhammad who is one half of ThemeFusion, and Adrien playing chess. The photographer is Ollyi from PhotoDune, the guy on the motorbike is from Envato Studio, and there’s plenty more people not shown.

We sent two guys around the world to meet the community, and we’ll be publishing their stories starting next month for the Envato birthday :-) Very excited!

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collis Staff says

Is not clear from the note posts but this means faster support answer or is just a cosmetic change?

Great question Doru! It’s part of a larger block of work which is aimed at faster and better help. But it’s just one piece. With the switch over to the new Zendesk system, we’ve got a whole new set of functionality to draw on. The most important is better metrics. Our old support system didn’t do a very good job with data. When we were small, it was pretty easy to identify problem issues and drilldown. But these days the support team is pretty big, and the volume of tickets flowing through is huge! Better metrics will give us the tools to reflect on performance in different types of tickets and look for patterns to improve on.

Zendesk has some other neat stuff as well which we’ll be making use of, but you’ll start to see that in the next phase of the help centre rollout. It’s a really big project that the operations team is undertaking and they’ve been really excited. There was a LOT of cake this week to celebrate this launch 8-)

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collis Staff says

Good spotting, didn’t realize we’d passed the big 4m! :-) That sure is a lot of people!

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collis Staff says

Oh and congratulations to the team for getting this feature shipped. It was actually a very substantial piece of work here on the back end and really nice to see it get over the line!! 8)

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collis Staff says

Hey guys, thanks for pointing out Envastats and the other extensions based on statement scraping. In retrospect we should have gotten in touch with the makers of some of the more popular ones to give them a heads up. It’s my fault for not thinking to let the team know that they even exist as they aren’t actually from us (as opposed to say the API which the team took great care to address along the way). Anyhow we’re looking to see if we can send a heads up to the creators of Envastats etc and I’ll add an update to the Notes post as well about this. Hopefully it won’t be too long before they get updated.

Again sorry, my fault!

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collis Staff says

Wooohhhoooo!! Thanks guys, I think this was the most awaited feature for VideoHivers in the past 4 years. And I’m really glad to see it implemented. :)

I do have to say one thing. I don’t want to ruin the party or anything I just want something to not go unnoticed.

It took 4 years to get it done. And the thing that still bothers me is that there was never an official word from Envato on this. Throughout the last year me and some others have done countless of kind requests to give us any official word on whether we could expect video rollovers or not. There was never a single word uttered by the Staff. Even some of our Moderators and Reviewers have tried to get any message out of the staff. A simple: “We’re currently not in the position to work on this” would have done the trick. But leaving us in total dark for 1 to 2 years (as long as I am a member here) has left a bit of a sour taste for me at least.

I have the feeling that only after some of us had pointed to an (awesome) AudioJungle user’s Chrome plugin which did video rollovers and was created within 2 hours, things started to get noticed by Envato. Correct me if I’m wrong though but it really now seems this way. If creating a highly requested feature yourself first is what it takes to be noticed by Envato, I foresee no good future of feature implementation here on VideoHive ;).

Don’t get me wrong I’m really happy this finally got implemented (> :D <). Only the sudden surprice act: “we’ve got a new feature” didn’t really work for me since there was totally no communication and transparency regarding this feature over the last years. It’s more like: “Hey, we knew about it all this time, we just couldn’t bother to tell you anything about it”. Well that is okay, but because of that I now know that in the future I will never ask or suggest anything regarding any new feature again. It just feels a bit useless now.

Hope I’m not the party pooper here so I want to close of with a happy note! Again I want to say thank you for implementing this and I really think it is a great addition to the marketplace! :D:D

Hey motionvids,

Thanks for raising this, it’s a great question. Over the years we’ve tried a few different approaches to talking to the community about upcoming features and plans with different levels of success. Once upon a time we acknolwedged everything that came up, that we had planned it, and often that we optimistically thought it would come out in the nearish future. There was a phrase we used to use which eventually became a bit of a forum meme – “In the pipeline”! Ah the dreaded pipeline. It didn’t help that we were often under resourced for everything we were trying to do, so things tended to take way longer than anyone (including staff) ever thought they would or should.

Then in the last couple of years we moved to saying very little about what was coming up, with some variation (some times we’d talk about things that were in active development, but not always). This meant less disappointment in some ways and we concentrated on shipping more.

This year I’m trying a different approach, and have published a 2014 Marketplace Roadmap which isn’t a defined roadmap exactly, but more of an indication of the areas on which we are working. I’m hoping this will give the inbetween of some insight into the kinds of problems we’re focusing on, without making too many promises.

We’ll see how it goes!!! Hope that explains a bit more. Rollover previews were indeed ‘in the pipeline’ for a long, long, long time. When we started the build a few months ago we also thought it would be quite a quick deploy, but it’s needed to be built very robustly and has taken a while. But I’m very excited that it’s out and about!! :-)

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collis Staff says

Wooohooooo! :-)

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collis Staff says

Hi everyone, I have a very important announcement to make about protecting and securing your Marketplace account as a precautionary measure in light of last month’s Heartbleed vulnerability and other high profile security incidents. Please read my full announcement on Envato Notes for more information.

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