Happens to all of us.
Keep Calm and see what you can do here: http://support.envato.com/index.php?/Knowledgebase/List/Index/99/protecting-your-copyright
(this thread will probably be locked as it is not encouraged to discuss this matters in the public forum)
- PT -
Olá LinuxTec Este é o forum geral envato. O melhor será colocar a questão na secção de suporte da página do tema que está usando.
- EN -
Hi LinuxTec This is the general envato forum. The best would be to post the question in the support section of the theme page.
As an author you have the responsibility to only sell things that belong to you. By selling an item, you are making an agreement not only with Envato but with anyone who buys your item that you own full copyright to that item, and have appropriately licensed any auxiliary content that it makes use of.
Since January 2013.
I’d say this comes down to many factors:
1. Where you live. In an expensive country like Switzerland, with bad Dollar conversion, it is much harder than in a country with not so high living costs and a weaker currency.
2. What marketplace. Themeforest surely has the most sales on single items/authors. Doesn’t necessarily mean it is easy, but I think it’s easier than to live off of audiojungle.
3. Your talent / motivation to work.
4. Luck.If you only need $500 to live in your area, it is easily doable. If you need $8000, not so easy.
That’s great news Scott! Good idea to give the badge to more people!
I would say to do this for every big international football event, World Cup, Euro Cup, African Cup of Nations, etc…
Did you want to finish your post with ‘FORÇA ENVATO’ in Portuguese? It has a very different meaning if you don’t add the extra thingy in the C.. hehe (google images search for forca).
Congratulations to the winners!!
My strategy almost worked, I had 0-0 for Germany – Argentina, which would give me 7 points and a position in the top 3, but that last minute goal ruined my chances
If we’ve taken longer than seven days to review your file, we encourage you to contact support so that they may investigate for you. Questions regarding files that have queued for less than seven days will not be answeredas it is likely your file is still simply being investigated by the review team and there is nothing that support can do to speed this up.
Hope the information helps.
4-5 days is normal.
He couldn’t comment beacuseThe person that purchase this file is away and is not around via a PC at this time.So, seems this person came back and did what he did.
Ah, makes sense
I know my opinion comes late, but in these cases I always give the benefit of the doubt. I try to trust the costumer. I’ve had similar situations in the past and most of the times they were actual costumers. I think the main problem in your situation was that the emails didn’t get though, which created the miscommunication problem.
I think you should open a ticket on envato support, complaining that the messages from this specific user didn’t get through (they track messages, so they will know if the user tried to send a message even if it didn’t get through). And explaining also that this lead to a communication problem that lead to a negative rating that could have been avoided. This won’t solve anything but we should make envato aware that there are messages not getting through.
In your current situation now, depending on what the user still needs, if it’s in your reach to solve it and inside your support scope, I would provide support and possibly turn that 1 star into a 5 star. If not, one can live perfectly fine with a couple of 1 star ratings But I think the user could understand that in the end it was a problem with the Envato messaging system and purchase verification that caused a miscommunication problem.
Good luck! Cheers