This really hits home with me.
I had two cases where templates where released after mine and they had the same name as mine. And the worst part is they are in the same category as mine.
It clearly must be an error – why would you show on the portfolio page ( when I’m logged in ) info I already know like where was the file submitted and the browser it is compatible with? Doesn’t make any sense.
Please bring back the download link and sales stats. I needed to use the download link today and was shocked it wasn’t there.
Have you tried to install the whole download .zip your reveiced? Because you have to unzip it locally and the read the documentation as it has a part specifically adressing how to install the theme.
If you need future help please contact me through the form on my user page ( http://themeforest.net/user/bitpub ).
For the other authors that contributed to this thread I want to say thank you for trying to help him out
This month I have had 676 sales so far and have received only 29 help requests – that’s less then 4% which I think it is pretty good.
I have kept records of the percent of help requests and it was close to 15% when I started out.
There are a lot of factors involved in this reduction of help requests but the most important ones are:
- designing an item:
I feel it is important to only use things that are properly tested and supported. I’m referring to third party scripts and effects. If what you use is popular enough you get the advantage of an already existing knowledge base with bugs and solutions that can really cut down on support time when trying to find a solution for a problem.
- the source code:
The code must be very intuitive, properly formatted and commented.
On a few occasions I have completely rewrite the code for a template making it more intuitive and simplifying it.
- the documentation:
It must be as detailed as possible.
Write it for beginners but structure it in a way that advanced users can skim read it and get to the parts they might have trouble with.
I even go so far as to explain some simple concepts ( example: Applying multiple classes to a html element) before getting into presenting the actual template code.
Also when you present a concept that you feel might be unknown to beginners besides the presentation of it that has got to do with your template link to an more advanced tutorial on trusted websites like w3cschools etc.
- how you put the item together:
Pack the item content in subfolders whose names are self explaining to as what they contain and also include a readme-first.txt file where you provide an overview of the folders and their content and also ask people to read the documentation first.
These are just some ideas off the top of my head but at as a rule of thumb remember that it is always simpler ( or at least more efficient ) to avoid a problem then to fix it.
I not only support IE7 but I also go out of my way to make sure that the site works in IE6 as well.
I feel that this is especially important for business websites where any visitor that can’t interact with the website because of his browser is possible lost business.
Also, like it has been mentioned before I don’t know what the big problem with IE 7 is. Besides some problems with z-index I have never had problems with IE7 . Granted it depends on how much new stuff you want to use ( html5, css3 etc) and how complex the template is, but I still think that with smart coding and progressive enhancement you can still make awesome templates that degrade gracefully in older browsers but are still functional in them.