This month I have had 676 sales so far and have received only 29 help requests – that’s less then 4% which I think it is pretty good.
I have kept records of the percent of help requests and it was close to 15% when I started out.
There are a lot of factors involved in this reduction of help requests but the most important ones are:
- designing an item:
I feel it is important to only use things that are properly tested and supported. I’m referring to third party scripts and effects. If what you use is popular enough you get the advantage of an already existing knowledge base with bugs and solutions that can really cut down on support time when trying to find a solution for a problem.
- the source code:
The code must be very intuitive, properly formatted and commented.
On a few occasions I have completely rewrite the code for a template making it more intuitive and simplifying it.
- the documentation:
It must be as detailed as possible.
Write it for beginners but structure it in a way that advanced users can skim read it and get to the parts they might have trouble with.
I even go so far as to explain some simple concepts ( example: Applying multiple classes to a html element) before getting into presenting the actual template code.
Also when you present a concept that you feel might be unknown to beginners besides the presentation of it that has got to do with your template link to an more advanced tutorial on trusted websites like w3cschools etc.
- how you put the item together:
Pack the item content in subfolders whose names are self explaining to as what they contain and also include a readme-first.txt file where you provide an overview of the folders and their content and also ask people to read the documentation first.
These are just some ideas off the top of my head but at as a rule of thumb remember that it is always simpler ( or at least more efficient ) to avoid a problem then to fix it.
I not only support IE7 but I also go out of my way to make sure that the site works in IE6 as well.
I feel that this is especially important for business websites where any visitor that can’t interact with the website because of his browser is possible lost business.
Also, like it has been mentioned before I don’t know what the big problem with IE 7 is. Besides some problems with z-index I have never had problems with IE7 . Granted it depends on how much new stuff you want to use ( html5, css3 etc) and how complex the template is, but I still think that with smart coding and progressive enhancement you can still make awesome templates that degrade gracefully in older browsers but are still functional in them.
Great stuff guys.
pedrodonkey that is a very detailed description, thank you, it is super helpful. I need more info about the Cash On Delivery payment module. I’m going to PM you about that.
I was asked to recommend the simplest shopping cart solution that can do these :
- the website will sells construction materials
- the website will not be in English, so it needs to be easy to change the language
- at checkout it either accepts credit cards AND / OR allow you to send an invoice that will later be payed on delivery [ this is the tricky part, at least for me as generally I only see paypal checkouts ]
- allows the possibility to offer discounts / codes can be introduced to obtain 10 – 30% discounts
- intuitive admin panel
- relatively easy templateing system and availability of templates
- good seo options
Since I haven’t worked with eshops in a long time I thought it would be wise to ask here for some suggestions.
I hope someone can help me out
This is an interesting experiment
Please be so kind as to record and share with us next month how making this change has impacted your total items sales.
I personally don’t think it’s a good idea to give the documentation out – as ThemeBlvd says a detailed documentation adds to the incentive of actually buying it and not ripping it off the live demo.
What I do though is provide a screenshot of the source code ( as I encrypt the live preview ) + a screenshot of a part of the documentation, mainly the table of contents.
This combined with the documentation rating and your author rating I think is enough to convince people to buy or not.
I know that there was another thread about this topic but nothing happened after it so I thought another one might be needed.
I’m a firm believer that the Marketing Category belongs higher in the dropdown, next after Wordpress.
Who agrees? even an +1 would be enough..
Maybe we can get an official response if they would consider rearranging the dropdown.
I like it overall but don’t necessarily agree with the ordering.
On smaller resolutions you have to scroll down to see the last items in the dropdown.
Taking this into account i think the sensible solution would be to put the more important things up in the list.
I hope most people agree with me that the new Marketing category and especially it’s Email Templates subcategory has always been a big chunk of the total sales made on themeforest and as a result is pretty important yet even so it is placed so low in the dropdown that I had problems spotting it out the first time after the change was made.
And the fact that it is preceded by the Blogging category which barely has files or the xcart subcategory of eCommerce which is empty at the moment makes no sense to me.
What I want to propose is to either move Marketing up ( right under WordPress if you ask me or at the very least change places with Blogging) and/or trim down some of the subcategories being shown that are not doing some well.
What is your opinion, does anyone agree?