(1) Reviewer mark the item as having “Known Issue/s” and put a short description about the bug.
I think this is only applicable to minor styling bugs. You wouldn’t want to expose a security issue to the public before it’s fixed. Personally, I think a simple message would be sufficient without the need for details.
Something like “A problem in this item has been detected and the author has been notified to fix it within 3 days. ? ”, where the ? is a tooltip or hyperlink to a page showing what exactly it means and what happens after 3 days if the author hasn’t fixed it. At least it shows a sign of positivity which is beneficial for everyone; instead of panicking the buyers and/or authors by disabling the item suddenly or put a list of problems which might sound serious to buyers who’re not familiar with technical stuffs.
There are a lot of spacing issues throughout the main page itself, such as those logo below the landing image and the heading “Multiple options & features” (and there’s many more throughout the page). The typography can be improved, they don’t seem interesting enough.
Regardless, I think the overall design is slightly dated. Some of the elements don’t seem to suit the general design philosophy. That’s just my opinion anyway.
Enabled saidWell, 9 out of the top 10 most popular WordPress items are multi-purpose themes, so I think that’s what most buyers are looking for which translates to reviewers approving more of these as long as they have something slightly more unique compared the other 1,559 multi-purpose themes.
Of course it does. But at the same time, another thing I wanted to add about items that don’t sell so well. Searching for multi purpose just got me 1,559 Templates & Themes, and I have a feeling tomorrow, there will be at least 10 more. You have to understand that some categories sell, some don’t, and SOME are over saturated with the same designs and styles. Buyers complain about this all the time. It has 2 wheels and a seat, it’s called a bike, it has 2 wheels a seat and a horn, it’s still a damn bike! So goes with items. When there is a tone of products to choose from, some items will light up on fire due to the authors great marketing skills, some files will just not sell.
I do think the reviewers are doing a great job checking everything but I do not agree with the way they disable an item. I have not had my item disabled by them, but if it is a minor CSS bug which can be solved in minutes (reviewers can definitely judge how difficult it is to solve a problem), I don’t think they should disable that item. It just causes more harm to both authors and buyers when it takes another few days to review the updated item.
I think authors should be notified of a small problem and given a grace period to solve it unless it’s a critical bug which will compromise the safety of the website or make the website not usable at all. After all, if hundreds of buyers never realize a small styling glitch but one buyer found it and reported it, and Envato reacted by soft-disabling the item immediately without notice, I think that’s an overreaction to a trivial matter.
Looks nice, but I think it’s too ‘generic’. It looks like a typical ‘clean, modern, one-page template’ without anything special. It’s a good start, but I think you should add something unique to it.
stewboon saidThanks for the update. Regarding the range of update frequency, I don’t think it poses much risk to buyers because they can choose to buy only when they think the update is worth it once their access is expired after a year.
Q. What about monetizing updates instead of support (eg with the license, 12 mths support and updates included)?
A: As I mentioned in a previous post, the significant range of update frequency (e.g., 30% of authors say they do updates quarterly or less) and types (basic right through to big new features) is a concern and presents the serious risk that some buyers may not purchase in the first place.
If the author does not provide much update and everything is still working well, the buyer can choose not to pay for another year of access to updates / downloads (i.e. same as now). If the theme breaks and there’s an update which can fix the problem, I think it’s still fair to pay that nominal fee to make the theme work. If there is no paid updates, the author might just abandon the theme instead of updating it to fix the problem if there’s not enough new sales to cover the development time to fix the problem.
I think what Envato should do about this is to send a notification email to all buyers of an item if the author decides to take it off the market and offer them 1 week or 1 month of access to download it (if they haven’t), and then take it off the system. At least the buyers have been notified and they can grab the latest version if they haven’t. And the file will be deleted from the server after the download period without further legal consequences.
Unless it’s requested to be removed under DMCA request or other legal issues, then it should be disabled immediately.
Overall looks quite good, but I think it’s a bit ‘bland’ with no obvious point of focus at certain areas. Also, make the buttons larger. Extend the area of clicking for at least 5px to 10px more around the element instead of having to click exactly on the word itself.
The Blog area needs more polishing as well.
Or I think they will only show the latest 1800 items in any categories because most people will probably use the search (which has been upgraded now) to find an item if it’s published over a year ago. I doubt anyone would click through all the pages to search for an item unless there aren’t many in the listing.
One more thing. I tried to avoid making propositions, but IMO this idea is quite good:
- no support packages;
- option to charge yearly for access to “updates + support”
- option to charge one-time fee: no support, but life time updates.
So what happens to those without support packages? Will they be eligible to obtain the latest updates or they can only get the version at the time of purchase? This will probably lead to more support questions and it’s more difficult to issue bug fixes to these buyers.
I think it’s easier to just set a ‘lifespan’ for purchases, where each purchase is only valid for, say, 1 year. After a year, buyers can decide whether they want to repurchase the item (maybe at discounted rate) to obtain updates and support (which can be mandatory or up to authors’ discretion).
Basically Envato will just need to remove the file from the ‘Downloads’ section after the purchase has ‘expired’. Shouldn’t be too difficult to implement, but the impact of this towards the overall sales for Envato can only be analyzed / forecasted by them.
Of course some buyers will react negatively to this because their purchase has been ‘downgraded’ from lifetime to limited availability. However, seeing that most websites will be redesigned after a year or two (or some won’t be updated for years), I don’t think this will have much impact towards buyers. They will only need to pay around USD100-130 for 2 years of guaranteed updates and compatibility with latest software versions – a cost which I think is quite fair for what they are getting. Just my two cents.
My items are over 2 years old and they still have satisfactory sales per month. I haven’t seen much changes to the sales after the introduction of the new search system. I guess it helps to have something slightly more unique and better initial sales to gain the momentum, but that’s how this market works.