Posts by ait

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

Sorry to be such a pain, but it’s been almost a week and we still didn’t get any official response to this thread.

Will something change regarding the review process in the the close future or should we be afraid to take weekends off or go on holidays?

We’re all waiting for your answers. Thank you.

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

We’ve removed Solitudo theme from Themeforest. If you’d like more information, please post me a private message via our profile page. Thanks.

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

The rule of thumb Envato should follow is, “would we disable Avada for this?” because seriously, if the answer is “no”, then no other theme should be disabled. A soft-disable because of a styling issue is simply unacceptable, communicate first, disable after.

I didn’t want to say it this straight :) but I totally agree with above.

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

So why do we do it? For that answer you’ll have to think a bit like a buyer and a business. Simply put, if there is a confirmed issue with an item, then it’s a diservice for us to continue having it available on Envato Market. We want to make the buying process as painless as possible and we want those buyers to keep coming back for more. A big part of that is delivering a solid experience right out of the gate.

Have you think about it from buyer’s perspective who already purchased the theme? Have you think about it from sellers perspective?

My point is that if the theme does not have a major issue there’s no reason to disable the theme. If there was a simple message from you to the author saying fix this and that I’m sure that every author will fix the theme on the next business day.

On another note, how can you disable the theme on Friday night, leaving it off for 2 days and then it takes more than a day to approve the update? It’s over 4 days for theme to be down.

I’m sorry to say, but this is not professional to your business partners – existing customers and authors. We’re not playing around here. Customers are here to purchase a theme for their own businesses. Authors are making money here in order to pay bills.

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

Here it is. We’ve lost money during the time theme was down, precious time answering to dozens queries from clients. What more, clients got angry and blame us for the issue. Rating is also down.

Note: Please don’t reveal identifying information of a community member in screenshots. Ratings are private, between author and buyer.

Could we get an official statement on that please? I hope it won’t get ignored.

I don’t think that review is ratings are private between buyer and author. Rating stars are public and affect sales of the themes. If the buyer written a review under his name I don’t see any reason why he or she should be ashamed.

To keep the message here, I’ve removed the buyer name even though I don’t see the reason for that:

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

Here it is. We’ve lost money during the time theme was down, precious time answering to dozens queries from clients. What more, clients got angry and blame us for the issue. Rating is also down.

Note: Please don’t reveal identifying information of a community member in screenshots. Ratings are private, between author and buyer.

Could we get an official statement on that please? I hope it won’t get ignored.

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

Would it be possible to get an official response from Envato staff on that issue? I think it’s fairy important one, please don’t ignore this thread.

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

I understand the re-review of old items, but they should definitely notify authors beforehands. I think there is no system in place to do this at the moment, that’s why these are instant.

What system do you need to send us a message or email?

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

I’m writing this post to start a discussion about recent trend of soft disabling themes for various reasons.

We’ve had our Business Finder theme soft disabled recently because of responsive issue in the easy admin panel. Theme got disabled on Friday night, that means it was off the sale for 2 days, then the review process took another day to get the theme up on the marketplace. Theme is used by almost 4000 customers.

Yesterday on Sunday our Directory theme was disabled, today it’s a bank holiday that means it’ll get back to themeforest probably on Wednesday or Thursday. Theme is disabled because of some notices in PHP code. This theme is used by over 9000 customers.

None of the issues above were/are urgent, critical nor security issues. Both incidents will cost us several thousands of dollars.

Do you think that this is the right attitude to customers who purchased the theme and now they don’t know what’s going on? They cannot access updates, they don’t know what’s going on? We have 12 thousand people asking via our support forum, emails and social media what’s going on?

And finally, do you think that this is the right attitude towards authors? Don’t you think that disabling our best selling themes for several days without prior notice won’t affect our business? If the issue is not critical and there’re no security risks, why don’t you just send us a message and we’ll fix it in the next update?

Why do you treat your customers and authors that make you money that way?

187 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
ait says

There was an error in review process. I’ve submitted the theme again and after fixing some bits and pieces theme got accepted. I’m not a big fan of the low price to be honest though.

Thank you all for your support! ;)

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