Tell them that refunds are handled by Envato and direct them to http://themeforest.net/refund_requests/new. There is an option they can select that says “The author asked me to contact Envato for a refund” Hope this helps.
Clicking the link above adds some funky stuff to the url making it not usable. Try copying the text and pasting in the browser to get to the form.
You can do this by choosing a category after searching. Put in your search terms and press enter, then on the left side pick any category besides wordpress. That will help filter out any wordpress files.
Hope that helps. Take care!
Looking forward to see what the community comes up with – great idea Scott!
^ this happens a lot in the wordpress plugin space. Their plugins break when newer versions of WordPress or WooCommerce are released and the item isn’t updated, causing them not to work for new buyers…
Hi swordfish1174 – one thing I always do before buying an item is to look at the comments section. In there you can tell if the author is being responsive and supporting the product. Many times you will probably notice the author hasn’t replied to a comment in over 6+ months and you can use that as a red flag before buying.
Sorry for your bad luck, but I can guarantee that not all authors are like that. My customers get top notch support because I appreciate every one of them
Sounds like you need a better upgrade guide with more details, and a video showing them how to do it will help as well. Anything you can create once and share with many will save you tons of hours…
Also, you mention that they should put the site in maint mode. You can actually handle this yourself in the code. Would save them the hassle and you some time…
I just noticed the “Mark Comment as Read” option in the Author Dashboard. This is a useful feature and I can now clean up some of the comments that I don’t need to reply to without losing the ones that I haven’t read yet. thanks!!