This sounds great, but one problem I see is what happens if a buyer contacts us after his support expires?
Voluntary help is always upto the author’s decision. There won’t be any restrictions for buyers for such requests and author may or may not respond those. Similar to how things work now.
However the consequent issue would be possible bad ratings after support expiry. This is complex to handle.
Authors with items on ThemeForest and CodeCanyon will be able to choose whether or not they support each item (on an item-by-item basis).
Great move, hope this stance will not be changed any time in the future!
^ Was pointing it from support context. We all know highly dynamic content items (TF, CC) can’t take creative freedom (on creation) more than certain level due to device limits, usability limits which is different than GR, AJ, VH items (which are semi dynamic or static enough to allow much more creative freedom). So finally “let go of certainties” can’t be done for “buyer content” (can’t avoid testing and support). We may do it for static content on which we put our hands directly.
^ I think this well fits GR, VH, AJ, 3DO etc but from my experience, I would say TF and CC falls under more than 70% compatibility, usability, flexibility and around 30% creativity. Sorry but at certain point, it requires measures
Doesn’t mean I incline with support topic but pretty sure the creativity criteria can’t be weighed here.
^ May be those times community managers didn’t want to take the risk of answer and flame or not even familiar with system and other staffs. If that’s the case, they are not helpful at all, should have been titled “forum managers” instead of “community managers”.
Anyway, two words are mysterious right now. Community and commission
^ In my theory, a bad+bloated item can be a 10 sales theme that got lucky exposure/sales uploaded in a “trendy time”. While a good item can be off-beat from trend that lost its 10 sales due to exposure instability. I mean lets stay away from this topic – with the concious that removal of items can’t help system but may help the author of item
^ Yes, little bit surprised that authors earning 1M, 2M levels (in short time) never shared their perspectives/concerns on these terms in the past.
Everything is OK as long as the Statement page doesn’t suddenly say “Your item share is 12.5 as we always mentioned in the past”
Congrats Firsh! Plutonium paw played a much inspiring role for a long time and still now! Of course whenever I hear Plutonium, it never fails to remind Digital Science!
Actually it is the wrong time to even discuss about old items. Since the search added time based filter, this is already resolved. What we need right now is expanding the filters to cover more deeper technical aspects based on individual marketplaces. Such as software version, resolution, plugin usage, music / video length etc