Posts by Typps

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Typps
says

haha opensource what ? :D

He’s only hitting the handler to which he has linked, getting a json response and displaying the result. Putting this on github is of no use.

It’s useful with the presentation layer he has added. Create your own UI layer lol

Nice effort OP, thanks!

759 posts
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Typps
says

While I sympathize with the customer, the right course of action would be to ask this user to follow standard protocol, i.e. to log into their account and download the item.

It is quite problematic otherwise because:

1) You will have to email them any new updates manually.
2) By sending them the files, you are overstepping or rather bypassing envato by offering items to a buyer that has an ongoing dispute.

Seems so messy, but being a legit customer, personally I’ll just make the extra effort and give them the update this one time and ask them to follow correct procedure in the future :P

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Typps
says

dtbaker surely. Beam him up, Scotty :P

759 posts
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Typps
says

Not sure how I missed this thread too, seeing it only now ;)

Always wondered about the mysterious Justin. Nice interview Sam \\

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Typps
says

@Typps: we recently invited applications from Envato Market authors so they could take advantage of our new “first dibs” feature. You can read more about this here.

I guess that settles it, thanks natman! ^^

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Typps
says

Congrats guys! \\

So happy for your achievement! Keep up the amazing presence ^^

759 posts
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Typps
says

Hey there Big_Cloud! Welcome. Nice portfolio, good tracks. Keep releasing awesome stuff \\

759 posts
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Typps
says
I have an issue with the following:
What is not included in item support Customisation services There can be a fine line between support and customisation, but support does not include any services that modify or extend the item beyond the original features, style and functionality advertised on the item page. For customisation services we recommend contacting a freelancer or checking out the great service providers on Envato Studio.

I would rather you did not advertise “Envato Studio”, or asked my buyer to contact a freelancer but instead, for customization services “Contact author and ask if they want to offer customizations at an additional cost”.

This way it becomes my problem. Allow me to direct my customers to Envato Studio or recommend they hire a freelancer if I am not available for the job.

The reason is simple. Acceptance into the Envato Studio platform is invite only. Authors cannot offer their customization services on Envato Studio, yet you will advertise this platform on their items. Why ?

As for the rest, looks like what we are currently offering to clients and I have nothing more to add.

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Typps
says

Pushing big updates is always tricky. Do you release a new item? Do you update existing?

I’ve done both, and I can say that I had more success by updating the old item compared to releasing a new one.

Try to work your existing user base a little bit – they will make you money. Setup an email newsletter for that particular item. Setup a facebook page for that item. Get some subscribers. Make your current customers happy and they will be more likely to share your item on social media. Work in an advertising campaign to go with your item update.

You could even setup a “donations” section. All you need is one of your existing buyers to be cashed up, in a nice mood and happy with the update.

A few good reviews, a nice new “updated” item banner and some social media coverage can do wonders.

Best of luck with your next major update.

That’s actually good to know as I am confused myself on how to proceed with updating my item i.e. when major updates are involved that include larger brand new features.

On the one hand re-branding and releasing as a new item gives more exposure, not just the initial start page exposure but also more chances of appearing in search with more keywords to play with and the ability to target other market segments that apply to your product in turn enriching your portfolio.

On the other hand, you will be maintaining 2 items with much of the code base that is similar, but still a chore in terms of maintenance. Existing customers won’t also be too happy if there are feature in the other that they want. I’ve also seen many authors abandon the older item for the new one, not cool though understandable.

In the end, creating a separate item seems quite messy and unnatural. I too think updating an existing item is the safer bet, thanks for confirming dtbaker :D

759 posts
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Typps
says

Nice find :)

Should probably post this in the recently opened Show and Tell thread.

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