Tap your knuckles on wood peeps, good for luck
I agree bad setup attributed to the situation, however when you give access to a professional you expect a certain standard.
When they saw that the way they updated broke the page and resulted in the database info showing in plain text on the page instead of just screenshotting it they should have reverted the change or simply disabled the page. I feel the way the situation played out was a result of carelessness, which could also attributed to his staff handling not himself.
Don’t want to keep beating a dead horse but mingling PHP/JS code directly into TinyMCE & knowingly breaking the visual editor is just sloppy work on your part. I’m surprised you will take it out on someone else when it’s finally come full circle to bite you in the rear
It is always possible to derive something positive out of any situation, no matter how unpleasant. Instead of pointing the finger, I’d try and learn from this XP
+1 to everything KrownThemes said. Pragmatism FTW ^^
Hi guys, i want to rate my seller, im satisfied with the product and the support, but i really couldnt see option where i can rate this seller. Any pointer to this?
You will find it in the knowledgebase :http://support.envato.com/index.php?/Knowledgebase/Article/View/214/55/how-do-i-give-feedback-on-items
For an author to use your item as part of a larger item for sale within these marketplaces, they require your explicit permission. I like how he tries to make it seem as though he does not know this and is merrily doing you a courtesy by asking
Just tell him, “Thanks for liking my item. Unfortunately I have plans to release more items based on it and want to avoid any conflicts by maintaining exclusivity”
Edit: just saw OP’s response. That will work!
Can someone explain to me the screenshot part? Why did he took a screenshot?
They notified the customer by including a screen capture of the broken page (as a courtesy). From what I am reading, the reaction of OP is simply shoot the messenger…
Given what we currently know about the issue, support was being entirely reasonable. To keep in mind that the issue originates from a bad setup OP is running. How do you act on something you know you didn’t cause?
All it takes to break the customers site is to switch between text/html mode? I’m baffled.
+1 for house of cards lol
@op, Is there anything at all, the author could have said differently that would have helped you understand this is indeed your fault for giving credentials to a live site with problems known only to you ?
Not sure why you would give so much importance to a comment made by a customer with expectations beyond the scope of your item. This is not your fault and anybody with half a brain reading through can see this.
Just let the comment stand as is and move on.
There is also no reason to offer a refund either unless your item is broken beyond repair. FYI, ratings are a dime a dozen and surely a single rating is not worth the cost of your item. If you had to refund every customer that had a negative opinion about your item, you’ll go broke…
I am looking to use Envato Studio to customize some of my PHP items – turn them into WP Plugins. I need to send one of my items to one of the provides I have been speaking with there, but I was worried that by sending the full code/item I may be breaking my exclusive agreement with Envato.
Does any one have any experience with this?Thanks for any help.
It is your item. As long as you are not distributing your item through other channels i.e. other marketplaces or your personal online shop, your good.
Edit: with distribution i mean not directly competing with Envato.
While I agree that there are many more authors now and a greater selection of files, this also means the marketplace has grown bigger. The growth alone should allow it to have even greater exposure enabling us to sell more, not less.
Perhaps this is just an isolated month or suddenly there’s just so much choice and too much distraction ? Are we facing the paradox of choice where more is less ?
Quite frankly my traffic is the same as it is used to be lol so going to try and keep positive here and continue to use this low moment to improve further and perhaps release more items. 5 more days to go, already lost hope of recuperating loses this month.
Hi fellow authors,
I was wondering how do you guys handle those buyers that start with pre-sale questions and never stop. I’m glad those users are interested in my items but I really can’t dedicate that much time per day to a single user which is not even a customer of mine (and might never be).
I’m not even sure I want these users as customers as if they can abuse of pre-sale questions, I’m afraid supporting them would be an endless nightmare..!
24 days and 32 (long) questions later do you think it’s enough to say “PLEASE LEAVE ME ALOOONE!” ? I think our chat got even longer that the ones I have with my girlfriend!How would you say it without sounding harsh?
haha quite long indeed. I’d suppose you are good friends by now
Well, being rude cannot help at all for sure. [To this particular user] Just respond only when you have time and reply to key points. Try not to include more information than what they are asking. Good luck lol