Good work! Congrats to the search team and everybody involved in making this happen
Also agree with GravityDept. Most sensible request. Consider this for codecanyon as well!
For ThemeForest (hopefully that rolls out soon) there should be a facet for continuously updated themes. Newness is overrated, some of the best themes are the best because they are constantly revised and maintained. That’s why people buy them for multiple projects. There should be a facet to recognize that.
Someone leaves you a 1 star rating and you feel this is an injustice. That somehow by being able to respond justly, other buyers will also realize how unreasonable the user that gave you the one star rating is and obviously ignore the low rating ?
Your asking for a substantial change because right now authors get a negative rating. With the change your requesting, author now gets to display a negative comment as well, no thanks!
Getting feedback through ratings can be awkward as well. We all want it and need it, but I’ve never read a single negative comment that was helpful at all.
Perhaps include this as a message to the reviewer when you submit your light version. Since high quality and a substantial set of features is a basic requirement nowadays, i’ll just say, good luck with the approval
IMHO, it might be worth noting that the item might not get approved as you will be competing with the marketplace using a light version to drive sales to a more complete product, hence diverting traffic!
Offering refunds it’s just FAIR, people might not be able to use your product (yes, it’s their fault, their systems, their configuration).You’re afraid that the buyer might keep both the product and the money … ha …who cares, if you have 500 sales for an item, most probably that items it’s used on 1500+ copies as pirated, so why would you not accept the idea to offer a refund to a buyer who just can’t use the product for a SPECIFIC TASK? Do not say that your product works just fine on a clean WP install, the buyer needs a solution to his problem right now, he doesn’t need to spend two days on debug (probably he can’t do that anyway).
lol how can you even begin to make a comparison with piracy. We’re currently talking about a sale that wasn’t easy to make. This is money in your pocket.
Now, factor in the cost of acquiring the sale(Envato paid for this) and time spent on (your) part to develop. There is nothing easy about this.
There can be only one rule. Hunt or be hunted
Jokes apart, I offer support to all my customers in a timely fashion. I earn my money. Everybody is welcome to ask pre-sale questions. Not being able to use the item due to circumstantial configurations specific to a customers setup that an author cannot reproduce is not grounds for a refund. Period.
The solution is in the error you were getting : #1142 – CREATE command denied to user ‘xxx’@’localhost’ for table ‘users’
So beef up the permissions for the user as it does not have the necessary permissions to set up the table in mysql. Google the error, lots of help :https://www.google.com/search?q=MySQL+error+1142+%E2%80%93+CREATE+command+denied+to+user
oops! Edited! Posted on the wrong thread lol,,, don’t mind me
You are lucky actually. I’d stick to CC if I were you and keep submitting to that category. Not only have you made some pretty good sales in the month of September, not the best months IMHO but your item is also priced above average.
As for quality, keep iterating and making it better over time.
Thanks for sharing the story, it was a good read!