Not sure how I missed this thread too, seeing it only now
Always wondered about the mysterious Justin. Nice interview Sam
So happy for your achievement! Keep up the amazing presence ^^
Hey there Big_Cloud! Welcome. Nice portfolio, good tracks. Keep releasing awesome stuff
What is not included in item support Customisation services There can be a fine line between support and customisation, but support does not include any services that modify or extend the item beyond the original features, style and functionality advertised on the item page. For customisation services we recommend contacting a freelancer or checking out the great service providers on Envato Studio.
I would rather you did not advertise “Envato Studio”, or asked my buyer to contact a freelancer but instead, for customization services “Contact author and ask if they want to offer customizations at an additional cost”.
This way it becomes my problem. Allow me to direct my customers to Envato Studio or recommend they hire a freelancer if I am not available for the job.
The reason is simple. Acceptance into the Envato Studio platform is invite only. Authors cannot offer their customization services on Envato Studio, yet you will advertise this platform on their items. Why ?
As for the rest, looks like what we are currently offering to clients and I have nothing more to add.
Pushing big updates is always tricky. Do you release a new item? Do you update existing?
I’ve done both, and I can say that I had more success by updating the old item compared to releasing a new one.
Try to work your existing user base a little bit – they will make you money. Setup an email newsletter for that particular item. Setup a facebook page for that item. Get some subscribers. Make your current customers happy and they will be more likely to share your item on social media. Work in an advertising campaign to go with your item update.
You could even setup a “donations” section. All you need is one of your existing buyers to be cashed up, in a nice mood and happy with the update.
A few good reviews, a nice new “updated” item banner and some social media coverage can do wonders.Best of luck with your next major update.
That’s actually good to know as I am confused myself on how to proceed with updating my item i.e. when major updates are involved that include larger brand new features.
On the one hand re-branding and releasing as a new item gives more exposure, not just the initial start page exposure but also more chances of appearing in search with more keywords to play with and the ability to target other market segments that apply to your product in turn enriching your portfolio.
On the other hand, you will be maintaining 2 items with much of the code base that is similar, but still a chore in terms of maintenance. Existing customers won’t also be too happy if there are feature in the other that they want. I’ve also seen many authors abandon the older item for the new one, not cool though understandable.
In the end, creating a separate item seems quite messy and unnatural. I too think updating an existing item is the safer bet, thanks for confirming dtbaker
See, I knew I should have waited till the end to comment lol
Probably the last time I ever engage in sales threads again, the curse is real
I only have one answer for you: almost all the authors of the themes I bought have no interest in not updating their themes. They have great interest in updating their themes as it is now free lifetime updates. Do you know why? Almost all of them are in the first two rows of the front page.And they sell a lot!
So basically you are only looking out for your interest and not the community. We are discussing how all authors and buyers can benefit from an improved system. We are trying to workout solutions to common problems : how does one sustain their work in the long term without necessarily being a top seller.
You are practically buying from top sellers knowing they make enough to sustain their work, so in essence you know there’s an issue but as long as it does not touch you, it’s fine. This is hugely selfish of you