liking the social networks! subscribed to every one, thanks contrastblack, doing a great job too! This is probably the best way to stay on top of things here
CodeBard saidQuoting post linked to by OP
i didnt see any information to that extent in any of these support/feedback threads. i must have missed. where is the point at which envato noted that it was possible to opt out of mandatory support?
*Authors with items on ThemeForest and CodeCanyon will be able to choose whether or not they support each item (on an item-by-item basis). If an author chooses to support an item, that support will be limited to 6 months from the purchase date. We will be prohibiting ‘unlimited’ and ‘lifetime’ support from being offered or advertised on Envato Market. If an item is supported we will clearly show this to buyers. ....
Just remember it’s easier to provide a free service willingly, than to provide a free service because you have to. Also the expectations of the customers will change when they know they’ve now paid for support as part of the purchase price.
I think that is the real problem in general. While you and I care about our products and reputation and will offer the free service someone else will feel free to exercise that freedom.
This obviously has a conseguence for all of us who are often working hard to maintain a good relationship with customers. Hurts the marketplace in general as well.
tbh, the benefits are hard to ignore as we are expected to offer what we are already providing for only 6 months and then renewal is required. This does leave some incentive for wanting to opt-in to support. Obviously there were other ideas pitched in which I’d rather, but this is way better than a whole lot of nothing, can’t complain
With 15+ years of web development experience, i can say that envato deciding how much should the ‘support rate’ for any individual product should be, will not work. i said individual product, because it is more impossible to decide on a ‘general support rate’ for products at large.
no two code is the same, and no one but that code’s author can know that code well enough to know how much support would be required and how much it should cost.
even in that case the programmer himself may be mistaken for what may happen despite decades long experience.
Item support price, renewal duration, renewal rate should be set by authors.
In addition, a whopass 30% share for envato for a service that the programmer is going to render, is beyond logical. 10%, nice. 15% ok. but 30% is basically owning an author’s time.
its not acceptable.
updates – paid and unpaid alike – and support should never be mixed together either.
despite i have numerous pieces of software i am providing outside envato and have been on envato only as a buyer for various projects of my own and my clients, i was thinking of bringing my own apps to envato to sell.
however after seeing the technically impractical plans for mandatory support and the rate & terms it is being prepared with including the eu vat debacle, im thinking that it would be better if i stayed solely as a buyer.
let me provide a small piece of advice as someone who had participated in numerous successful projects and grand flops – big and small – in the past 15 years:
There is a major problem with i.t. crowd (and hence tech corps) – we tend to keep ‘improving’ things even if they work well. That is because developing and bettering things is in I.T.’s blood. All departments must come up with new ‘ideas’ on how to ‘better’ things and increase revenues – to justify their existence and the what they are being paid.
This eventually violates the ages old motto of ‘if it aint broke, dont fix it’ and leads to screwing up of even the most spectacular products and services.
All tech giants are afflicted with this illness, and a much smaller company like envato is not exempt from this.have a nice evening.
With 15+ years of web development, I say you can opt out of mandatory support. As for the part about only you knowing your code and how much it’s worth, you already do not have the pricing luxury and your item is priced for you, so not much will change in that regard with the introduction of mandatory support.
I welcome it with open arms, as i am already providing support, so all I am seeing is added benefits and nothing is being subtracted from me, why would I be against it? Bring it on Envato
scrobbleme said+1 agree with comrades
Sound-Tricks said+1 For a platform 30% fee should be standard. (same rate as Google play store)
+1 I would add that if Envato wants to be just a Platform instead of a reseller, they should at least decrease their fees.
+1 Instant 30% would be okay, or at least a faster decrease of the fees for exclusive authors. It’s more than slow and I can’t exactly see what Envato offers for this.
Typps saidHaha, your money isn’t gone, really – it just belongs to someone else.
.... One thing is clear, someone else is taking your sales unfortunately. ....
haha daily approval of new files obviously keeps the wheels of fortune spinning. do all authors win? depends on how you look at it but there is no free lunch, for sure just because you are making money today is no guarantee you will tomorrow. only popular files are immune from this but the rest of us..heck no, it’s the survival of the fittest. jungle rules. all is fair in love etc only hard work pays off.
Read with a grain of salt, as this is only an assumption but one I am leaning more towards personally for quite some time now
I have a different take on the drop I’ve seen so far on files during my time here. To the ones that see a heavy drop in sales with small signs of recovery, this generally means people have found a better item. So improve your item and hope for better sales or work on something new. One thing is clear, someone else is taking your sales unfortunately. Reasons could vary, from either Envato marketing them better or they themselves are marketing better or simply people see both items and prefer the competition.
One thing is clear, the marketplace offers too many items that solve the same problem which is good for the marketplace but not so good for the individual authors and not that great for customers either. The paradox of choice, why more is less. A good book on the subject
If you are unable to secure faithful customers quickly who in turn will create a buzz around your item, you are practically out as new files are approved daily and your inability to catch up will only worsen.
agreeing with everybody. this is a good challenge