Posts by Typps

659 posts
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Typps says

I’ve been following these threads but haven’t posted as I seem to be in the minority here. But here it goes.

I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.

Well said designcurbs.

1) Not everybody is going to hog up support after the 6months as a renewal fee is required. Less work for us :P

2) The ones that eventually want it, will be paying, considering these as new customers, support we are already providing. This is extra income we aren’t making today.

659 posts
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Typps says


Envato runs the marketplace, let them do what they do best.
OH, MY GOD! You are so funny! :D Did you see the latest updates?

I don’t spit in the plate I eat. Not funny at all :(

659 posts
  • Has been part of the Envato Community for over 2 years
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Typps says

Because I CAN AFFORD to keep my FREEDOM and it is NOT for sale (at dumping prices or ANY prices). Because we agreed to join UNDER and BECAUSE of certain conditions! Now they change the conditions with nothing in return. That’s why!

You are surely free to not sell here. Nobody is holding a gun to your head. So what if the terms are changing as times change ? This is what’s required to keep a sustainable market running.

Everybody has their role to play here. We are authors, we stick to doing what we do best. Creating products. Envato runs the marketplace, let them do what they do best.

It does not seem like they are doing such a bad job seeing how things have turned out for you, you are elite after all ;)

659 posts
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Typps says

Yup, we lose our freedom, buyers will get more power without a price increase and Envato will be monitoring our time, and making profit off additional support packs.

What freedom ? Right now the only ones enjoying this freedom are the ones not wanting to do any work and still turn a profit. These are the ones not responding to support, giving a bad experience to all which in turn hurts every one of us.

Would love to see how they keep ignoring support after these changes. IMHO every developer worth their salt should support their products. There is no excuse for this ^^

Envato should rightfully make a profit which will ensure I make a profit and so will you. They turn a profit when we sell. If we don’t sell, nobody makes money. What’s wrong with this picture ?

Your going to be making 70% of something you are already giving away right now. You get a chance to cash in on this bi-product and you would rather toss it away, why ?

659 posts
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Typps says





One more probably dumb question or better to say an option to exploit… i buy a theme and after 6 month my free support goes off and then i buy the same theme again what is gonna happen in that case? :) Which we can say that support has to be more then theme X 2 per year :) And with if then you have to buy support pack for each purchase or not? :)
Perhaps the cost of a support package will differ from purchasing the item. Hence if they purchase a second time, it will just end up costing them more with the same benefits of a support package that costs less, so win win for you :P
Not really true as they would also have a second license and the right to use it. at the end – what are they paying for? Support? Another license? I wouldn’t tie myself for 6 more months for just 35 USD (70% of 48). If it’s expensive enough to make me agree – no one would actually buy it as buying another copy is cheaper and I wouldn’t do it for 35 and so on and so on… Magical circle…

How is this any different from now ? In fact, right now customers buy your products and will receive support and updates for the life time of the product. Sure, there is no obligation on your part to deliver support and updates but the ones wanting to run a serious business will do this.

This leaves so much room for exploitation i.e. while you would be giving support and updates others wont simply because they are not required to do so. Sadly this has a negative effect on the entire marketplace and reflects badly on all of us. I think some rules can benefit us all. This is my opinion anyway after reading through all 62 pages :P
No difference. It’s just we are FORCED to support everybody, even people who don’t deserve it and some buyers would be FORCED to make unnecessary expenses so there is another source of income for envato. No other reasons behind the decision, no other difference. All the same, but that gives envato a reason to ask for more.

I am already forced to support everybody, whether I like it or not. Often, I wonder if the customers leaving negative reviews without even contacting support are doing so because they’ve had a bad experience with someone else who didn’t bother responding.

The rules will apply for everybody now, which is great. As far as profits are concerned, don’t mind a nice fat 70% of every support package sold, which I was never getting before.

I do have doubts about return customers wanting to buy a support package after 6 months, it’s just too long. Personally I think updates should be part of the support package. But all considered, this is a good first step IMHO.

659 posts
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Typps says



One more probably dumb question or better to say an option to exploit… i buy a theme and after 6 month my free support goes off and then i buy the same theme again what is gonna happen in that case? :) Which we can say that support has to be more then theme X 2 per year :) And with if then you have to buy support pack for each purchase or not? :)
Perhaps the cost of a support package will differ from purchasing the item. Hence if they purchase a second time, it will just end up costing them more with the same benefits of a support package that costs less, so win win for you :P
Not really true as they would also have a second license and the right to use it. at the end – what are they paying for? Support? Another license? I wouldn’t tie myself for 6 more months for just 35 USD (70% of 48). If it’s expensive enough to make me agree – no one would actually buy it as buying another copy is cheaper and I wouldn’t do it for 35 and so on and so on… Magical circle…

How is this any different from now ? In fact, right now customers buy your products and will receive support and updates for the life time of the product. Sure, there is no obligation on your part to deliver support and updates but the ones wanting to run a serious business will do this.

This leaves so much room for exploitation i.e. while you would be giving support and updates others wont simply because they are not required to do so. Sadly this has a negative effect on the entire marketplace and reflects badly on all of us. I think some rules can benefit us all. This is my opinion anyway after reading through all 62 pages :P

659 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+1 more
Typps says

One more probably dumb question or better to say an option to exploit… i buy a theme and after 6 month my free support goes off and then i buy the same theme again what is gonna happen in that case? :) Which we can say that support has to be more then theme X 2 per year :) And with if then you have to buy support pack for each purchase or not? :)

Perhaps the cost of a support package will differ from purchasing the item. Hence if they purchase a second time, it will just end up costing them more with the same benefits of a support package that costs less, so win win for you :P

659 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+1 more
Typps says


Hello,

I could not read all 600+ comments, I apologize if the following question has been previously posted.

After six months, a buyer who does not pay for support will be able to post comments for a specific item? (most of the comments are questions about the item and an author could not decline answer because the buyer simply did not pay for support, while others did).

Regards
details are not defined yet, but there is no logical reason why they should not be allowed to post a comment. actually, not allowing them to comment is very damaging

Currently, users can keep asking for support even after the 6 months period as long as they have a purchased badge it’s all good.

I suppose not much will change from how things are running now but if we must speculate they might introduce more badges to indicate if users support has run out. In which case you tell them to get a support package, just as you would expect the user to have purchased the item when asking for help in your comments section.

659 posts
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Typps says

This is something I’ve wanted from day 1, i.e. to be able to sell a support package. So happy it is coming, cant wait :D

It’s still early but quite a few good questions were already asked in this thread. Hopefully it would all be fleshed out in the coming months but other than that awesome work guys! Looking forward :)

659 posts
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  • Has referred 1+ members
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Typps says

IMHO, you need to have more happy customers than unhappy ones so why does the individual rating matter to you ? The overall rating is what counts here.

Either way, the ones who rate poorly only hurt their own investment because updates are free. If for some reason you end up closing shop, everybody loses. Customers are aware of this and the fact that their rating is visible to the author which is a good way to incentivize future support.

I don’t think what a customer pays for my item is worth the rating they leave. The current policy on refunds is quite well thought out as we’re not dealing with tangible goods. Once the item is purchased, customer cannot return it.

+1 for VF. Changing “Support” to “Help” is a subtle change that can have many positive outcomes ;)

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