Posts by Typps

756 posts
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Typps
says

That’s some wishful thinking.

The reality is currently support is not mandatory yet everybody gives it for various reasons. Some of those reasons being the fear of bad ratings, the fear of bad comments and the fear of bad word of mouth. Those are also the exact reasons that allow the small fraction of buyers who make our lifes miserable sometimes to practically blackmail us.

The 6 month rule changes absolutely nothing about that. Here is the reality, one of those customers comes along after 7 months and asks for support. You tell him that he has to purchase additional support time and he will simply threaten to give bad comments and bad ratings. And the chance of envato helping with this is, given their trackrecord with this topic, next to zero. So, you will most likely end up helping this guy anyway without him purchasing additional support time.

So now you did not earn more, you did not work less, but you sure as hell lost your freedom. And on top of that those guys get even more power for blackmail within the first 6 months since now support is mandatory and they can report you to envato for whatever reason, and again seeing with how less regard for authors envato sometimes disables themes i very much doubt this will never end in very dire situations for authors.

The reality is that i am afraid that in the end we will end up gaining nothing from that change, but losing a lot.

I thought the part with the ratings was clear. They will be limiting the rating period. This was mentioned in the previous thread.

http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=25&_ga=1.59843429.932802806.1409214149#1104366
756 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+1 more
Typps
says

How come is the support only 20%??!? 665 sales/814 comments.

Where did you get your Math diploma??

Now check the rating. How come are my customers not served and protected with the support not mandatory? How many items on the marketplace have a 100% 5-stars ratings (if they have more than 50 ratings for example)???

Check some of my other old items’ rating while keeping in mind last year I was OUT OF BUSINESS for almost 6 months (this should be easy for you to check) after a severe car accident in which I barely survived. How did I managed to keep the average rating 4,5 stars if I am not protecting my customers with support not mandatory?

Which part of these stats you could improve with the new rules? Get my freedom? It’s not for sale! Sorry!

There’s too much noise in the comments, specifically presale and repeat questions by the same customers.

Not sure what all this has anything to do with the proposed changes though. In fact, under the proposed changes you will benefit more than the average Joe it seems, based on the activity alone.

In 6 months, you will deal with less support and even earn more from the same customer, who currently gets the same support at no cost.

756 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
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Typps
says


2) The ones that eventually want it, will be paying, considering these as new customers, support we are already providing. This is extra income we aren’t making today.

Ok but Envato hasn’t confirmed yet what rate you will get for support packs.. I’m guessing it will be far less than your freelance rate, plus you’ll be giving Envato a 30% cut.

Why exactly do you want to work for Envato and do additional support for a few extra bucks? Rather work for yourself and make more themes!

Actually, I will be working for me, supporting my product. Envato provides a platform for me to sell my product and services. They make a sale for me, I give them a percentage of that sale. End of story ;)

In the end, I will be making more money, doing the same work I am already doing, except this time it is from a repeat customer. This is an area I am unable to tap into today.

756 posts
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Typps
says

I’ve been following these threads but haven’t posted as I seem to be in the minority here. But here it goes.

I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.

Well said designcurbs.

1) Not everybody is going to hog up support after the 6months as a renewal fee is required. Less work for us :P

2) The ones that eventually want it, will be paying, considering these as new customers, support we are already providing. This is extra income we aren’t making today.

756 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
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Typps
says


Envato runs the marketplace, let them do what they do best.
OH, MY GOD! You are so funny! :D Did you see the latest updates?

I don’t spit in the plate I eat. Not funny at all :(

756 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
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Typps
says

Because I CAN AFFORD to keep my FREEDOM and it is NOT for sale (at dumping prices or ANY prices). Because we agreed to join UNDER and BECAUSE of certain conditions! Now they change the conditions with nothing in return. That’s why!

You are surely free to not sell here. Nobody is holding a gun to your head. So what if the terms are changing as times change ? This is what’s required to keep a sustainable market running.

Everybody has their role to play here. We are authors, we stick to doing what we do best. Creating products. Envato runs the marketplace, let them do what they do best.

It does not seem like they are doing such a bad job seeing how things have turned out for you, you are elite after all ;)

756 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
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Typps
says

Yup, we lose our freedom, buyers will get more power without a price increase and Envato will be monitoring our time, and making profit off additional support packs.

What freedom ? Right now the only ones enjoying this freedom are the ones not wanting to do any work and still turn a profit. These are the ones not responding to support, giving a bad experience to all which in turn hurts every one of us.

Would love to see how they keep ignoring support after these changes. IMHO every developer worth their salt should support their products. There is no excuse for this ^^

Envato should rightfully make a profit which will ensure I make a profit and so will you. They turn a profit when we sell. If we don’t sell, nobody makes money. What’s wrong with this picture ?

Your going to be making 70% of something you are already giving away right now. You get a chance to cash in on this bi-product and you would rather toss it away, why ?

756 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
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Typps
says





One more probably dumb question or better to say an option to exploit… i buy a theme and after 6 month my free support goes off and then i buy the same theme again what is gonna happen in that case? :) Which we can say that support has to be more then theme X 2 per year :) And with if then you have to buy support pack for each purchase or not? :)
Perhaps the cost of a support package will differ from purchasing the item. Hence if they purchase a second time, it will just end up costing them more with the same benefits of a support package that costs less, so win win for you :P
Not really true as they would also have a second license and the right to use it. at the end – what are they paying for? Support? Another license? I wouldn’t tie myself for 6 more months for just 35 USD (70% of 48). If it’s expensive enough to make me agree – no one would actually buy it as buying another copy is cheaper and I wouldn’t do it for 35 and so on and so on… Magical circle…

How is this any different from now ? In fact, right now customers buy your products and will receive support and updates for the life time of the product. Sure, there is no obligation on your part to deliver support and updates but the ones wanting to run a serious business will do this.

This leaves so much room for exploitation i.e. while you would be giving support and updates others wont simply because they are not required to do so. Sadly this has a negative effect on the entire marketplace and reflects badly on all of us. I think some rules can benefit us all. This is my opinion anyway after reading through all 62 pages :P
No difference. It’s just we are FORCED to support everybody, even people who don’t deserve it and some buyers would be FORCED to make unnecessary expenses so there is another source of income for envato. No other reasons behind the decision, no other difference. All the same, but that gives envato a reason to ask for more.

I am already forced to support everybody, whether I like it or not. Often, I wonder if the customers leaving negative reviews without even contacting support are doing so because they’ve had a bad experience with someone else who didn’t bother responding.

The rules will apply for everybody now, which is great. As far as profits are concerned, don’t mind a nice fat 70% of every support package sold, which I was never getting before.

I do have doubts about return customers wanting to buy a support package after 6 months, it’s just too long. Personally I think updates should be part of the support package. But all considered, this is a good first step IMHO.

756 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+1 more
Typps
says



One more probably dumb question or better to say an option to exploit… i buy a theme and after 6 month my free support goes off and then i buy the same theme again what is gonna happen in that case? :) Which we can say that support has to be more then theme X 2 per year :) And with if then you have to buy support pack for each purchase or not? :)
Perhaps the cost of a support package will differ from purchasing the item. Hence if they purchase a second time, it will just end up costing them more with the same benefits of a support package that costs less, so win win for you :P
Not really true as they would also have a second license and the right to use it. at the end – what are they paying for? Support? Another license? I wouldn’t tie myself for 6 more months for just 35 USD (70% of 48). If it’s expensive enough to make me agree – no one would actually buy it as buying another copy is cheaper and I wouldn’t do it for 35 and so on and so on… Magical circle…

How is this any different from now ? In fact, right now customers buy your products and will receive support and updates for the life time of the product. Sure, there is no obligation on your part to deliver support and updates but the ones wanting to run a serious business will do this.

This leaves so much room for exploitation i.e. while you would be giving support and updates others wont simply because they are not required to do so. Sadly this has a negative effect on the entire marketplace and reflects badly on all of us. I think some rules can benefit us all. This is my opinion anyway after reading through all 62 pages :P

756 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+1 more
Typps
says

One more probably dumb question or better to say an option to exploit… i buy a theme and after 6 month my free support goes off and then i buy the same theme again what is gonna happen in that case? :) Which we can say that support has to be more then theme X 2 per year :) And with if then you have to buy support pack for each purchase or not? :)

Perhaps the cost of a support package will differ from purchasing the item. Hence if they purchase a second time, it will just end up costing them more with the same benefits of a support package that costs less, so win win for you :P

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