Posts by Typps

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Typps
says

Great! Enjoyed this episode as well :)

Congrats Andy!

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Typps
says

^ Is in reality an incredibly beautiful woman, named Lisa! :P

765 posts
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Typps
says

Use by you or one client means, either this can be you hence developing for yourself or you can develop a solution for a client.

In either case, it ends up being used by one entity you or your client on one website denoted by a URL, which in your case is your single end product :)

765 posts
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Typps
says

Patience, Young Grasshopper!

Kung fu

not learned in a day.

Your submission will take a while as you were told in the submission confirmation page. Just have to wait it out and master patience :)

765 posts
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Typps
says

I’ve had my fair share of aggressive customers. I remember one who just picked on me for no reason and gave me a negative 1 star rating in addition to leaving an angry irrational public comment. Told him to contact through profile, talked, turned out to be a nice guy, very generous with feedback. Changed his rating the next day and flagged his own comments.

Remember this other customer who had just contacted me after purchase and would just write stuff.....long emails. He would just go on and on, about how I’d make so much more money if only I had written this other app…

Everyday he’d write up pages of new ideas and address me as SIR :D

I listened, wrote him back even when I was busy, I always found the time to reply back.

He too rated and left a generous comment. After a week, he stopped. Almost missed that lol. Think I should invest in a ticketing system soon though because email based support isn’t the best way IMHO.

Some of my customers are difficult at times. There’s a few that appear to have a haunted system because your app will work everywhere but not on the one where they are hosting :P

I tell them I cannot reproduce the issue, so sorry. If they find out what it is to let me know. Some actually return and tell me how their web host fixed something and magically everything worked.

Others will just insist that I must do something, that they have deadlines, that their customer requires the app the following day…..it’s tough, so hang in there ^^

From my little experience here, people are nice in general. Don’t be too judgmental. Most times it’s just the frustration of the moment.

765 posts
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Typps
says

Wowzers, they’ve upgraded everything, loads of cool new stuff :) https://www.freeletics.com/

Wish they would expose an API so we can start writing apps for other platforms. Currently they only support android and ios.

Their repo is private apparently :(

https://github.com/freeletics
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Typps
says

Toughen up fluffy and go through the review process like everybody else….......or would you rather keep writing open letters to envato until the cows come home ? :P

Thousands of authors before you made it through the same process just fine. Sure we’d all love some improvements but don’t let it be an obstacle impeding you from getting in and selling your work. It’s going to be alright! Good luck :)

765 posts
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Typps
says


I don’t know why you think you are safe today because support is not a requirement and you are doing it out of your own free will and goodness of your heart. You are still going to have to deal with that one aggressive customer that everybody gets once in a while. You can refuse him support and he will do all those bad things anyway.

IMHO there are no bad customers. If they bring up an issue that I can include as part of the support, I will offer it. If they go out of the way, I will tell them kindly the situation. This is a customer, not my friend. It’s just business as usual. There is nothing to be angry about. Infact, I just made a sale. I am happy. I will be doubly happy if my customer is happy too ^^

In 6 months, when he needs more help, I will make 70% out of the support/service package, treat him like a new customer. Everybody else that has not renewed wont get support. Less work for me. Great.

I guess there is some expectation from you now to provide the required support, but this does not have to be anything special. From what I understand, you just need to provide the same support you provide today.

What bad things? 1 rating? you will get one no matter how hard you will try to please some customers and why get blackmailed and work for free or against your will fearing a bad rating?

I don’t care about bad ratings anymore and I think most customers don’t care either if the item rating is above 4 but if support becomes mandatory you might get more problems than a bad rating for refusing to answer questions for a customer.

In 6 months there will be less than 0.1% customers asking for help, this is from my own statistics and probably for most authors it never gets above 1% but if the change is made all your customers will see free 6 months mandatory support and they will make sure they will finish building their website in 6 months and the 0.1% will become 0% and because it’s mandatory they will have bigger expectations.

You keep telling that you will provide the same support, if it’s the same thing why change it?

We really do not know what will happen if you refuse to extend support to a customer. So this is something we should bring up in this thread. I am hoping it is within acceptable terms.

But to toss away the whole proposal of ending support after 6 months and making some money on the side after the period expires is not something I want to do to be frank :)

That said, why would you refuse or deny support to someone that paid you ? You are only required to respond and give a fix if the issue is caused by your product or help within the limits your willing to go to support your own product.

765 posts
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Typps
says

Mandatory support means taking away the option to say NO to abusing/disturbing users and it will also increase buyers expectation because they will see “mandatory support” not mandatory bug fixing which is already happening otherwise your item gets disabled also item features are written in the item description and documentation no need to include it under something called support.

This change will make authors life harder with nothing in return.

I don’t know why you think you are safe today because support is not a requirement and you are doing it out of your own free will and goodness of your heart. You are still going to have to deal with that one aggressive customer that everybody gets once in a while. You can refuse him support and he will do all those bad things anyway.

IMHO there are no bad customers. If they bring up an issue that I can include as part of the support, I will offer it. If they go out of the way, I will tell them kindly the situation. This is a customer, not my friend. It’s just business as usual. There is nothing to be angry about. Infact, I just made a sale. I am happy. I will be doubly happy if my customer is happy too ^^

In 6 months, when he needs more help, I will make 70% out of the support/service package, treat him like a new customer. Everybody else that has not renewed wont get support. Less work for me. Great.

I guess there is some expectation from you now to provide the required support, but this does not have to be anything special. From what I understand, you just need to provide the same support you provide today.

765 posts
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Typps
says

That’s some wishful thinking.

The reality is currently support is not mandatory yet everybody gives it for various reasons. Some of those reasons being the fear of bad ratings, the fear of bad comments and the fear of bad word of mouth. Those are also the exact reasons that allow the small fraction of buyers who make our lifes miserable sometimes to practically blackmail us.

The 6 month rule changes absolutely nothing about that. Here is the reality, one of those customers comes along after 7 months and asks for support. You tell him that he has to purchase additional support time and he will simply threaten to give bad comments and bad ratings. And the chance of envato helping with this is, given their trackrecord with this topic, next to zero. So, you will most likely end up helping this guy anyway without him purchasing additional support time.

So now you did not earn more, you did not work less, but you sure as hell lost your freedom. And on top of that those guys get even more power for blackmail within the first 6 months since now support is mandatory and they can report you to envato for whatever reason, and again seeing with how less regard for authors envato sometimes disables themes i very much doubt this will never end in very dire situations for authors.

The reality is that i am afraid that in the end we will end up gaining nothing from that change, but losing a lot.

I thought the part with the ratings was clear. They will be limiting the rating period. This was mentioned in the previous thread.

http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=25&_ga=1.59843429.932802806.1409214149#1104366
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