Posts by Typps

656 posts
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Typps says

Wowzers, they’ve upgraded everything, loads of cool new stuff :) https://www.freeletics.com/

Wish they would expose an API so we can start writing apps for other platforms. Currently they only support android and ios.

Their repo is private apparently :(

https://github.com/freeletics
656 posts
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Typps says

Toughen up fluffy and go through the review process like everybody else….......or would you rather keep writing open letters to envato until the cows come home ? :P

Thousands of authors before you made it through the same process just fine. Sure we’d all love some improvements but don’t let it be an obstacle impeding you from getting in and selling your work. It’s going to be alright! Good luck :)

656 posts
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Typps says


I don’t know why you think you are safe today because support is not a requirement and you are doing it out of your own free will and goodness of your heart. You are still going to have to deal with that one aggressive customer that everybody gets once in a while. You can refuse him support and he will do all those bad things anyway.

IMHO there are no bad customers. If they bring up an issue that I can include as part of the support, I will offer it. If they go out of the way, I will tell them kindly the situation. This is a customer, not my friend. It’s just business as usual. There is nothing to be angry about. Infact, I just made a sale. I am happy. I will be doubly happy if my customer is happy too ^^

In 6 months, when he needs more help, I will make 70% out of the support/service package, treat him like a new customer. Everybody else that has not renewed wont get support. Less work for me. Great.

I guess there is some expectation from you now to provide the required support, but this does not have to be anything special. From what I understand, you just need to provide the same support you provide today.

What bad things? 1 rating? you will get one no matter how hard you will try to please some customers and why get blackmailed and work for free or against your will fearing a bad rating?

I don’t care about bad ratings anymore and I think most customers don’t care either if the item rating is above 4 but if support becomes mandatory you might get more problems than a bad rating for refusing to answer questions for a customer.

In 6 months there will be less than 0.1% customers asking for help, this is from my own statistics and probably for most authors it never gets above 1% but if the change is made all your customers will see free 6 months mandatory support and they will make sure they will finish building their website in 6 months and the 0.1% will become 0% and because it’s mandatory they will have bigger expectations.

You keep telling that you will provide the same support, if it’s the same thing why change it?

We really do not know what will happen if you refuse to extend support to a customer. So this is something we should bring up in this thread. I am hoping it is within acceptable terms.

But to toss away the whole proposal of ending support after 6 months and making some money on the side after the period expires is not something I want to do to be frank :)

That said, why would you refuse or deny support to someone that paid you ? You are only required to respond and give a fix if the issue is caused by your product or help within the limits your willing to go to support your own product.

656 posts
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Typps says

Mandatory support means taking away the option to say NO to abusing/disturbing users and it will also increase buyers expectation because they will see “mandatory support” not mandatory bug fixing which is already happening otherwise your item gets disabled also item features are written in the item description and documentation no need to include it under something called support.

This change will make authors life harder with nothing in return.

I don’t know why you think you are safe today because support is not a requirement and you are doing it out of your own free will and goodness of your heart. You are still going to have to deal with that one aggressive customer that everybody gets once in a while. You can refuse him support and he will do all those bad things anyway.

IMHO there are no bad customers. If they bring up an issue that I can include as part of the support, I will offer it. If they go out of the way, I will tell them kindly the situation. This is a customer, not my friend. It’s just business as usual. There is nothing to be angry about. Infact, I just made a sale. I am happy. I will be doubly happy if my customer is happy too ^^

In 6 months, when he needs more help, I will make 70% out of the support/service package, treat him like a new customer. Everybody else that has not renewed wont get support. Less work for me. Great.

I guess there is some expectation from you now to provide the required support, but this does not have to be anything special. From what I understand, you just need to provide the same support you provide today.

656 posts
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Typps says

That’s some wishful thinking.

The reality is currently support is not mandatory yet everybody gives it for various reasons. Some of those reasons being the fear of bad ratings, the fear of bad comments and the fear of bad word of mouth. Those are also the exact reasons that allow the small fraction of buyers who make our lifes miserable sometimes to practically blackmail us.

The 6 month rule changes absolutely nothing about that. Here is the reality, one of those customers comes along after 7 months and asks for support. You tell him that he has to purchase additional support time and he will simply threaten to give bad comments and bad ratings. And the chance of envato helping with this is, given their trackrecord with this topic, next to zero. So, you will most likely end up helping this guy anyway without him purchasing additional support time.

So now you did not earn more, you did not work less, but you sure as hell lost your freedom. And on top of that those guys get even more power for blackmail within the first 6 months since now support is mandatory and they can report you to envato for whatever reason, and again seeing with how less regard for authors envato sometimes disables themes i very much doubt this will never end in very dire situations for authors.

The reality is that i am afraid that in the end we will end up gaining nothing from that change, but losing a lot.

I thought the part with the ratings was clear. They will be limiting the rating period. This was mentioned in the previous thread.

http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=25&_ga=1.59843429.932802806.1409214149#1104366
656 posts
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Typps says

How come is the support only 20%??!? 665 sales/814 comments.

Where did you get your Math diploma??

Now check the rating. How come are my customers not served and protected with the support not mandatory? How many items on the marketplace have a 100% 5-stars ratings (if they have more than 50 ratings for example)???

Check some of my other old items’ rating while keeping in mind last year I was OUT OF BUSINESS for almost 6 months (this should be easy for you to check) after a severe car accident in which I barely survived. How did I managed to keep the average rating 4,5 stars if I am not protecting my customers with support not mandatory?

Which part of these stats you could improve with the new rules? Get my freedom? It’s not for sale! Sorry!

There’s too much noise in the comments, specifically presale and repeat questions by the same customers.

Not sure what all this has anything to do with the proposed changes though. In fact, under the proposed changes you will benefit more than the average Joe it seems, based on the activity alone.

In 6 months, you will deal with less support and even earn more from the same customer, who currently gets the same support at no cost.

656 posts
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Typps says


2) The ones that eventually want it, will be paying, considering these as new customers, support we are already providing. This is extra income we aren’t making today.

Ok but Envato hasn’t confirmed yet what rate you will get for support packs.. I’m guessing it will be far less than your freelance rate, plus you’ll be giving Envato a 30% cut.

Why exactly do you want to work for Envato and do additional support for a few extra bucks? Rather work for yourself and make more themes!

Actually, I will be working for me, supporting my product. Envato provides a platform for me to sell my product and services. They make a sale for me, I give them a percentage of that sale. End of story ;)

In the end, I will be making more money, doing the same work I am already doing, except this time it is from a repeat customer. This is an area I am unable to tap into today.

656 posts
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Typps says

I’ve been following these threads but haven’t posted as I seem to be in the minority here. But here it goes.

I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.

I really don’t see how this could be a bad thing for me. Although, it could be better with an Envato built support system linked to the item page.

Well said designcurbs.

1) Not everybody is going to hog up support after the 6months as a renewal fee is required. Less work for us :P

2) The ones that eventually want it, will be paying, considering these as new customers, support we are already providing. This is extra income we aren’t making today.

656 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
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Typps says


Envato runs the marketplace, let them do what they do best.
OH, MY GOD! You are so funny! :D Did you see the latest updates?

I don’t spit in the plate I eat. Not funny at all :(

656 posts
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Typps says

Because I CAN AFFORD to keep my FREEDOM and it is NOT for sale (at dumping prices or ANY prices). Because we agreed to join UNDER and BECAUSE of certain conditions! Now they change the conditions with nothing in return. That’s why!

You are surely free to not sell here. Nobody is holding a gun to your head. So what if the terms are changing as times change ? This is what’s required to keep a sustainable market running.

Everybody has their role to play here. We are authors, we stick to doing what we do best. Creating products. Envato runs the marketplace, let them do what they do best.

It does not seem like they are doing such a bad job seeing how things have turned out for you, you are elite after all ;)

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