confirmed, have a few emails too from upset users
Our support team can take a look at any question you have. Your site is responding for me when I resize though, some content is a bit close but that is setup/config.
We can help you with it though, signup and submit a new ticket for us. Follow these steps: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
Each person that buys Avada gets a purchase code, which is then used on our support site to create an account.
We use the Themeforest API for this so it pulls your exact Themeforest username that bought the theme.
I just checked our user accounts and ticket system and there is nothing for “rlgreen” username. http://d.pr/i/1gaU2
Did you purchase it under a different account? If so let us know and we will check.
Please email us your purchase code and we can check it out, email it to email@example.com (ignore the auto reply back, we will get it)
Signup with these steps: http://theme-fusion.com/avada-doc/getting-started/free-forum-support/
When you go here: https://theme-fusion.com/support/
Do you see this: http://d.pr/i/1jb8v
If os you are already logged in, then go here and submit a ticket: https://theme-fusion.com/support-ticket/
If you are logged out or not signed up, you will see this: http://d.pr/i/1aNJt
Thanks, see you on our support site!
One more thing I wanted to mention is that we’ve received a lot of beer our way, and we wanted to thank you all for it, however, there’s still no beer in sight Joke aside, it seems that we might be experiencing some issues with our PayPal account, as the only payments we received successfully are the ones issued from our own country (Serbia). It would help us a lot if anyone who sent the beer our way could take a look at the statement and let us know ‘what doest it say’, so we could ‘debug’ it with PayPal!
Something is off for sure, I got this after we sent: http://d.pr/i/1fiTh
After checking now there was nothing withdrawn though. Double checked bank statement too and it was not taken out. And nothing shows in paypal either, no emails.
So it acted like it went through, but it did not.
Shall we try again? Or wait til it’s resolved?
Please allow up to 24 hours for us to check the tickets
We’ve had thousands of users who have upgrade to 3.8.2 many of which were on very old versions.
We answer tickets in the order they are received, our team will reply back, just be sure to not reply back to the ticket before we do or time resets.