Posts by SurStudio

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says

July starts poorly. But July and August are always the worst in the whole year :)

I don’t agree :) Past July was a normal month, and past August was one of the best months ever. It’s worth to mention that during that time I DID NOT release a new Item.

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says


Good news! Any chance to get a reply on #MBS-420-23760? 2 weeks and counting.

Whoops! Sorry about this!

It looks like we replied 9 days ago, although there was a problem forwarding this to the proper department.

I’ve assigned the ticket to myself and will be replying real soon :grin:

- Christian

Hi Christian, thanks for quick reply. After 2 weeks I got a reply addressing the issue, but not entirely. I replied back to you. Would be great if we can get this done soon.

Thanks

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says

Good news!

Any chance to get a reply on #MBS-420-23760? 2 weeks and counting.

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says

I’m unable to sign in to http://analytics.envato.com/ I get:

Failed to authenticate user.

Does anyone else have the same problem?

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says

How about give us the option to use the site over https? As an author, I don’t mind getting the browser warning sometimes if the whole content isn’t loaded using https. I much rather have that warning instead of my cookies flying as plain text, and anybody can grab them.

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says



June 1st was the first day in almost 5 years where we didn’t make a single sale.
As you might know, there’s an ongoing search experiment with insane sorting.

+1

Could you please tell us more?

See this: http://codecanyon.net/forums/thread/search-engine-dev-team-updates-post-feedback-here/124038?page=16#1053293

Notice this in the generated HTML code of any search page:

<meta content="100" name="WT.sales_boost_test" />

In my tests, the lower the content value, the crazy the sorting is. Sometimes is pretty stable, and some others changes. Specially when not logged in.

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says

@dtbaker Thanks for the screenshots and explanations. Happens the same to me, but with other numbers ;)

I think this behavior change is pretty weird. The only thing I can think of is this:

.- Search being updated and retrieving crazy sorting sometimes
.- Customers opening a lot Items pages looking for what they want (so your visits count are still the same) .- Customers end up buying something else

Would be great to know what other Items/pages they opened, per each conversion and session. Like have a list of the visited per each converting session, within a certain time frame. But that’s something only Envato staff can do.

Can you think of anything else?

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says

June 1st was the first day in almost 5 years where we didn’t make a single sale.

Almost same experience. I can see you have Google Analytics enabled on your Items (I can’t do it since I’m not Elite), can you check the referrers, so maybe you can compare if the search is giving you the same amount of visitors. As you might know, there’s an ongoing search experiment with insane sorting.

206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says


Was wondering one thing, if a client buys a theme rates it 1 star and then request a refund and gets it what happens with his rating?
Once a refund is processed, then the associated rating also gets removed. :)

This is not true. As Argenis F from Support once emailed me (March 2014):

At this point, ratings can only be removed if they infringe our terms of use (for example, the member uses inappropriate language).

When a refund is applied, the rating is not removed, unless it complies to the statement above. The exception to this is when a sales reversal is implemented, but that only applies to cases where the purchase has been associated to fraud.
206 posts
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Argentina
  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
SurStudio says

Sales picked up for me (not 100%), today dropped again, ah I wish this will be fixed soon.

+1

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