You should open a support ticket https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840
You should wait for the theme developer response. This is a general forum and I just tried to guide you to the right place and support process. Good luck
Well if you asked the question today you should wait some more time. I know this is hard to hear, but it is how things work.
Anyway, make sure that you placed your enquiry according to what is said here http://themeforest.net/item/barberry-responsive-woocommerce-theme/5625228/support
What is the product in question? How long since you asked for support?
As far as I know you can’t do this.
Popular themes that have this seems plausible, because they were approved before this requirement. New themes with this type of situation doesn’t seem so plausible
This is obviously not right, but what is not right either is these multi-ultra-bloat-super-frenzy-cool themes having the same price or almost as other themes. This has been said so many times in the last months, but it seems that Envato does not want to change this
Also I’m still seeing a lot of themes advertising the lifetime support stuff which seems to be forbidden (or will be soon according to the recent support changes thing).
Unfortunately, opening support tickets and report these type of situations did not solve this (at least for me).
This is a general forum. To get support for that product you should visit this page http://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support
Will the theme name be “pivot”? If not maybe remove those words from the slider, because it looks like you have inspired yourself (a lot!) with this theme http://themeforest.net/item/-pivot-responsive-multipurpose-wordpress-theme/full_screen_preview/9219731