The seller is Envato… There are multiple reasons for this, but this one is the strongest: we are not sellers, because we are not issuing invoices to every single customer for every single sale.
And Envato can’t issue invoices on our behalf. Each company has their own invoice details, numbers, etc and they must be respected to consider the invoices valid (at least in most countries of Europe).
I also think that Envato knows that if they put us making invoices, the marketplace is pretty much over and they are trying to find an alternative way. It will not work!
Also, the problem is that Envato didn’t realized that the current path is wrong too and it will not work for most authors. Envato will get themselves into more trouble in my opinion… I think that even legally, we can’t be called sellers if we did not issue any invoice in the terms I stated above.
Finally, I saw some comparisons between the Envato 2015 implementation and eBay or Amazon. They don’t make sense, because the invoices I get from the purchases I make on Amazon and eBay come from the sellers. Also it is the sellers who receive the money directly (actually they only deliver the products when they receive the money).
Open this search page and you will see some opinions and one particular thread about that http://themeforest.net/old_search?utf8=?&term=Studio+button&type=forums
If you treat customers with “Copy/Paste” answers you will hardly solve any issue and they will keep getting back to you. We should try to understand them, but obviously everything has limits.
When a certain customer reaches what I consider to be a limit, I tell him (politely) that he should read the theme documentation and get back to me only if he finds any bug.
EDIT: PremiumLayers answer is good, but maybe not after 100+ support tickets
This is a general forum… You should check the support tab for that theme to see how to contact the author for help
You should open a support ticket https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840
You should wait for the theme developer response. This is a general forum and I just tried to guide you to the right place and support process. Good luck
Well if you asked the question today you should wait some more time. I know this is hard to hear, but it is how things work.
Anyway, make sure that you placed your enquiry according to what is said here http://themeforest.net/item/barberry-responsive-woocommerce-theme/5625228/support
What is the product in question? How long since you asked for support?
As far as I know you can’t do this.
Popular themes that have this seems plausible, because they were approved before this requirement. New themes with this type of situation doesn’t seem so plausible