Open this search page and you will see some opinions and one particular thread about that http://themeforest.net/old_search?utf8=?&term=Studio+button&type=forums
If you treat customers with “Copy/Paste” answers you will hardly solve any issue and they will keep getting back to you. We should try to understand them, but obviously everything has limits.
When a certain customer reaches what I consider to be a limit, I tell him (politely) that he should read the theme documentation and get back to me only if he finds any bug.
EDIT: PremiumLayers answer is good, but maybe not after 100+ support tickets
This is a general forum… You should check the support tab for that theme to see how to contact the author for help
You should open a support ticket https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840
You should wait for the theme developer response. This is a general forum and I just tried to guide you to the right place and support process. Good luck
Well if you asked the question today you should wait some more time. I know this is hard to hear, but it is how things work.
Anyway, make sure that you placed your enquiry according to what is said here http://themeforest.net/item/barberry-responsive-woocommerce-theme/5625228/support
What is the product in question? How long since you asked for support?
As far as I know you can’t do this.
Popular themes that have this seems plausible, because they were approved before this requirement. New themes with this type of situation doesn’t seem so plausible
This is obviously not right, but what is not right either is these multi-ultra-bloat-super-frenzy-cool themes having the same price or almost as other themes. This has been said so many times in the last months, but it seems that Envato does not want to change this
Also I’m still seeing a lot of themes advertising the lifetime support stuff which seems to be forbidden (or will be soon according to the recent support changes thing).
Unfortunately, opening support tickets and report these type of situations did not solve this (at least for me).