As a Themeforest buyer I have already had this trouble too. It sucks basically and sometimes not even with the right PHP/server configs the process is complete. On two occasions I had to change the PHP settings, but, if they work for everything else, they should work for this too, huh?
As a Themeforest author I started providing this “some themes ago”. I don’t use the XML import method, because it fails a lot. What I do is add all the necessary content using PHP instructions and the sample images that are needed are provided within the theme folder. This way we don’t have to communicate with other servers/domains which is where problems usually start. I usually spend one afternoon doing this, but after that I don’t spend more time with this feature. And I don’t have any frustrated buyers too
This is a general forum… Here’s how to get support for that product http://themeforest.net/item/x-the-theme/5871901/support
No… IMO those graphs don’t represent anything really
Yeah, it seems to be ok now
I’m trying to release an update to a theme and I’m also having trouble. I don’t get that message, but nothing happens when I click the submit button.
This is a general forum… If you need help with that product check this page http://themeforest.net/item/vina-optician-premium-ecommerce-joomla-template/10335945/support
Make sure that you use the account that bought it, because the one that you are using now never bought anything here.
Off Topic Threads about getting crazy. Man I just get
As far as I can remember this has always been like this. The products have always been ours and it is us who have to take care of them.
As for the 30% question: that is another story
This is a general forum… You should contact the theme author directly to get support. Good luck!
Like codeex said: “This is a general ThemeForest forum. For product-specific support, please contact the author of that theme through their profile page. You can find the profile page by clicking the author avatar on the product page.”