Posts by LanceSnider

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

Hi Lance :) welcome back.

In my case depends from month to month (not weekly), sometimes 3-5 sometimes 1 sometimes 0.
For item support I think the most important thing is to describe in tutorial every step how to replace all necessary assets if you want to avoid contact from buyers and bad rating.

Maybe someone has a different experience and i hope it will share with us.

Wow, that’s amazing! I wonder how much of that has to do with AE users being more technically capable than the average WP user.

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

That is amazing! There’s nothing more exciting than seeing your items in the wild, especially for something like that! Congrats!

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

Hey everyone! I’m going to be in Houston until Wednesday and Louisiana for about a week. If there are any authors in those areas who want to grab lunch or something, let me know.

PS – My author account is dxc, in case you know me from that. :)

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

The profile pages are somewhat limited in what you can do. Most of the people who have really nice profile pages just use images for everything but paragraph text. Images and links just use regular html. Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202500474

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

I’ve sold on just about every Envato marketplace, except VH and AJ, and each one requires a drastically different level of support. TF authors end up having to hire entire support teams. I almost never get a question on my GR items.

How many questions do you guys get per week? Is it mostly support, freelance requests, or something else?

Thanks!

PS – It’s been 9 months since I’ve posed here on VH (back when I was staff) and I miss you guys. :)

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

If you can’t find one, it may be worth going over to https://studio.envato.com/. They have some amazing devs with very reasonable prices.

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

I only get a handful a week, but I don’t get many sales these days and a lot of them are from GraphicRiver, which requires almost no support.

Might it be something you can reduce by improving your help docs or improving your knowledge base? If you get the same questions over and over, it might be worth changing the file itself. Good luck!

By the way, what support tool are you using?

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

Good luck with your first item!

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

Your best bet is to ask the author. They’ll know the item more than we will. Sometimes it takes a few days for them to get back to you. Good luck!

2088 posts
  • Has been part of the Envato Community for over 6 years
  • Contributed a tutorial on Tuts+
  • Featured in the Envato Market Community podcast
  • Helped several times protecting Envato Market against copyright violations
+9 more
LanceSnider says

That’s an amazing start! I just hit 7 years on my author account too. We’re old. ;) So what are you going to make next month? :)

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