No problems at all for me, but I guess at least a thousand of my customers will have issues updating..!
I agree with @dtbaker. It would be awesome if the community could contribute. I know that i would love to do so. A project manage would be the only thing needed, to keep all things in place, but i’m sure many would like to improve the project and fix bugs.
Yep, me too, I’m thinking to contribute to it for months (for free of course), but “authorship” is always a pretty complex thing and I never dared to suggest it publicly.
Anyway Open source for a commercial project like this perhaps is not the best choice: Justin & co would loose the majority of their incomes. For this reason I proposed a sort of fee to pay to put hands on the code and host the system by myself.
The important is take a decision and go on!
Is not a matter of ignoring but this is Ticksy’s thread and we are discussing about problems we’re having.
You should open your own thread describing the service. Would be surely more correct
Hi Justin, of course as full-time author I understand you, but then you should make a definitive decision. These “push and pull” are terrible for Ticksy’s reputation and for author’s life.
why don’t you give the option to purchase Ticksy’s code?
Since you are busy and can’t fix certain things, I think authors/developers would be glad to run their own copy and do everything by themselves.
Or at least.. passing 1/4 of my day on it, sounds a great alternative to me. Ticksy is so nicely focused on Envato support that I’d prefer to setup everything with it instead of purchasing another system or use bbPress.
Bump! Ticksty’s again out of support..?
4 days that I’m not able to upload zip files. Also opened a ticket on support.ticksy, but no answer al all..
30mins answer is totally crazy. Working globally is not possible.
But also 2 hours a day / 5 days at those rates are way too expensive mate
Another interesting thread by Revaxarts and has always been my biggest drama as author.
Well, currently: I do everything. Sell about 700/800 plugins per month. Have ~80 tickets per week. Answer to everyone each 12/15 hours, 4/6 hours a day. Pay myself.. zero
Last year I tried assuming a support girl, paid around 700$/month to do basic support: max 4 hours a day splitted in two sessions, 7 days a week. Things went worse since I spent more time teaching her with unhappy customers..!
In my opinion, a good support member worths right money. specially if He can handle complex cases with JS/PHP management. The amount of stress avoided is huge and you can focus on developing.
I’d consider also a progressive remuneration: a base of 6/700$ per month for the first month and if the guy is really helpful he can get increases. Having time to work and expand my business means more money for everyone
But how to find a support guy without losing time and money? this is the true point for me.
PS: really amazed by Ruben’s survey: really F authors spend less than 10hrs /week on support???