Ratings and a support tooling We know that ratings and support tooling are important issues related to item support but to start though, we think the highest priority is to change the policy so that authors’ ongoing support liability is capped and stops growing which is why we’re tackling this first before we look to other improvements.
Trying to help us managing the overgrown support requests is good, but I’d prefer to avoid frustrations due to bad ratings that I can’t report/remove.
Support can be managed and delayed someway, but once you got a bad rating, it affects your item for life.
Hopefully there won’t be too many idiots doing these childish games, but be careful with ratings, is a really important point for us.
Just purchased a Sony a6000 with base zoom lens 16-50mm
Can’t wait to try it out!
- Mandatory support.. but what about response times? Last time there were a lot of debates on this matter. I support my products but don’t want to feel forced to do it.
- Provide lifetime updates is not a good idea in my opinion: updates + support should be together to help items sustainability.
- Ratings. This is surely going to affect item ratings.
Put yourselves in our shoes: We’re going to write a lot of “I’m sorry your support period is ended, you have to pay renew it” to angry customers having problems.
Customers out of support period shouldn’t be able to rate items. Is not a matter of public/private ratings, we all know how mean customers can be sometimes with fake ratings
Oh, and for God’s sake: be clear about these support packs. Write huge notes about what is about: standard support, not customizations or priority-support!!
Simply changed my life, giving the ability to free my creativity and talent.
Really terrible currently.. hope to get better with my new add-on in few days
Really a step backward comparing with first three months.
Hoping to get better in second part of the year..!
I pose the question also to you, hoping someone knows a possible answer. (and I’m sorry if it has been already discussed before)
So: now Envato collects VAT on its behalf and from what I understood from THIS FAQ, authors don’t have to pay it again.
But how to demonstrate it has been already paid? And how to know how much has been paid?
I already asked to my accountant, but doesn’t have an answer for now..
Things are getting serious. Almost same traffic on my items, but sales are really low for a week now (specially for April!)
What is going on..?