Let me rephrase the TL;DR in shorter terms. You were answering questions and providing support all along, now you’re getting a few extra bucks for that, no one is turning you into slaves!
Keep in mind, that you have an ability to ignore some questions and/or buyers and it is totally up to you to set your support definitions when it comes to free or paid. With new rules i HAVE TO answer ALL questions to ALL buyers during 6 months for only $20 + get only 70%. And the most funny thing is that you can’t do anything about it. That is why the question is if i don’t want to have any restrictions, answer deadlines etc can i still provide free support both here in item comments or on external support system? If i can’t, i believe majority of authors will simply ignore this rule, because this is our time and we must set our own prices for it.
And if these rules are optional, then no questions and no issues at all. Make authors want to provide this kind of support with new support tool and take 30% fee for it, this should be a priority in this case
Kopyov saidI’m not sure whether they would allow our own support platform if we opt out from theirs.
Otherwise, can i opt out paid support and so the same thing that we did before these changes?
Ha, that’ll be ridiculous. I don’t want to provide support for $7.5 for 6 month if item costs $25, i’d rather do it for free, but from my own website and own forum, but not from comments section. If buyers want us to provide quality support, we don’t have to be slaves on the market, where we are the sellers
I think this would work if:
1. We set our price for our time.
2. Provide us a tool such as a small ticketing system under Support tab, at least to show why you get 30%.
3. Describe better our responsibilities for this price.
4. Do something with rating.
Otherwise, can i opt out paid support and do the same thing that we did before these changes?
Wondering if i am allowed to remove the item in this situation and re-upload it again when the issue is fixed? Staff members i think don’t understand the feeling when you put months of work into one project and then you get 0 sales just because of the bug..
Collis, with all respect, the biggest problem is lack of information from your side, you answer questions instead of making a global post with detailed explanations. For example, a lot of people are concerned about different requirements in different countries; invoice information; invoice on authors behalf etc. Would be great if you can calm people down just by clarifying that you have contacted with authorities of EU countries and they confirmed everything is fine, they also confirmed this amount of data in the invoice is totally enough. Our accountants say different things. You can’t act here like a company, ignoring authors, because they bring you money. And i believe authors deserve to be heard.
@Enabled I wouldn’t be so sure. My accountant said these invoices can’t be accepted in Hungary, because important info such as addresses and VAT info is missed. What should i do next? I believe my logic has nothing to do with EU laws.
Another thing i completely don’t understand. Item price is $27, invoice is for $21.60, balance shows $18.90. Why my actual balance is DIFFERENT from the amount stated in invoice?
DoubleX said+1. If i am stated as a seller, i have to pay VAT on my own and bring the proof to the authorities.
Will authors get any documents reporting (proving) the fact that VAT for the purchases from EU non-business clients was paid? Let’s say monthly summary.
Another thing – the law took effect 1 month ago, if we already are the sellers, how will we report to the tax authorities January earnings and VAT?
Many questions remain unanswered, but your “improvement” takes effect after 2 days. Another words – EU countries have different laws, you should have known ALL of them before making such changes. You haven’t. A lot of authors discussed this situation with their accountants, most of them said that you are the seller, mine as well.
So my question is: What i have to do now? I will surely not break the law.
Right, you can’t call “Money” those numbers in top right corner, it clearly stated: “How Much Prepaid Credit Do You Want To Deposit?”. Another thing – how can i declare outgoing credits, if let’s say i’ve sold 5 licenses and bought 1 WP theme, that costs more than those 5 licenses?