I made a mistake and bought the same project twice, I sent three emails to support and have not received any response to refund. How many emails have been sent to get an answer?Is 37 $ ,pls refund my money.in my envato account. I want to buy another project and still expect a refund Sry 4 engl.
Hello. You’ll only need to send one Support request Support is a bit behind with their tickets, but they will respond as quickly as they can. Thanks so much for your patience!
but how one can put a link to his support forum on his item page? That forum is usually on his website where will also have product for sales or link to other marketplaces
Let’s try and look at the principles here rather than just rules. If you’re linking to a your support forum, it’s obviously OK to include a link under your support tab. But if you’re just linking to your site for self-promotion, this is obviously not allowed.
Heya everyone! We’re excited to launch the next episode in Envato Stories.
Working for Envato has opened up once in a lifetime opportunities for both Jarel and Kailoon, which they speak about here.
Next week we have Chris Zammit (Zlaws), an Envato Studio service provider based in Malta.
Thanks to everyone for your support of this series
All the details around item promotion can be found in the Knowledgebase. We’ve recently updated this article to add a bit more flexibility. And while we can’t address every possible situation, the basics are there. As mentioned, you are not able to purchase your own files and you’ll want to be careful that you don’t try to game the system Thanks!
Thread Locked >> Calling out items or authors
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Hello It’s possible that the author is working on a patch and the theme will be back once they have finished. You should have also received an email about where to download the slider on it’s own. If the author hasn’t built the slider directly into the theme, that should be another option you can use. Thanks!