Posts by KingDog

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
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KingDog
Envato team
says

Hello .We don’t allow items or authors to be called out on the forums or through the item comments. If there is a concern with an item, please open a Help Center ticket. Thanks!

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) As mentioned, please open a help ticket and we will not be able to troubleshoot account or payment issues via the forum. Thanks!

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello :) It sounds like you’ll need to get in contact with PayPal’s customer support. Thanks!

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Thanks for the suggestion! I’ll pass it on :D

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Sorry to hear about potential purchase issues. When you encounter or get reported a bug in the purchase process, that’s definitely something we want to investigate, but to be able to do that we need as much of the following information as possible:

- what item you (or your buyer) were trying to buy (item name, ideally ID number in the URL and/or author username)

- what account you (or your buyer) were trying to buy it from (username)

- approximate date and time (with timezone, the more precise the more likely we’ll be able to track down what happened)

- what error you were getting (a screenshot is even better)

You can send your reports, or ask your buyers to send theirs, to https://help.market.envato.com/hc/en-us/requests/new

Don’t hesitate to send us the reports anyway even if you got it working after several attempts. Just like you, we don’t want anything getting in the way of buying things on Market. Thanks!

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hey guys. While I can certainly appreciate the sentiment, these kinds of issues and requests can only go through our Help Center. We can’t address these kinds of things on the forum unfortunately. Thanks for understanding.

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Thread Locked >> Calling out items, users or staff

Please do not call out items,users or staff on the forums. As per our Community Guidelines:

Please respect your fellow users, staff, and moderators. We are all part of a community and you are expected to treat all users in a professional and respectful manner.

Thanks!

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Hello. Have you tried clicking on that item’s support tab? It can be found here.

Please follow the instructions provided in the link above to interact directly with the author, where they may be able to point you in the right direction. Thanks!

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
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KingDog
Envato team
says

his thread has been locked >> Copyright Discussion

While we really appreciate the intention of such matters being quickly posted/discussed in the forums, we politely ask that any/all copyright infringement related issues be reported directly to Envato Help Centre

Please also see our Help Centre for more information on copyright. Thanks!

6439 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Yes you can :)

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