Posts by KingDog

5534 posts
  • Member of the Envato Team
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KingDog Envato team says
5534 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
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KingDog Envato team says

You’ll only be able to choose one category, so make sure you choose the one you think will work best for your file :) Thanks!

5534 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
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KingDog Envato team says

I made a mistake and bought the same project twice, I sent three emails to support and have not received any response to refund. How many emails have been sent to get an answer?Is 37 $ ,pls refund my money.in my envato account. I want to buy another project and still expect a refund Sry 4 engl.

Hello. You’ll only need to send one Support request :) Support is a bit behind with their tickets, but they will respond as quickly as they can. Thanks so much for your patience!

5534 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
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KingDog Envato team says

but how one can put a link to his support forum on his item page? That forum is usually on his website where will also have product for sales or link to other marketplaces

Let’s try and look at the principles here rather than just rules. If you’re linking to a your support forum, it’s obviously OK to include a link under your support tab. But if you’re just linking to your site for self-promotion, this is obviously not allowed.

5534 posts
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KingDog Envato team says

I have to agree that there should be another look at the algorithm, right now I think too many new items get a trending badge. This way, it is not relevant anymore.

Tweaking and massaging the trending algorithm will definitely be an ongoing project :)

5534 posts
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KingDog Envato team says

You are late King :)

i am watched on youtube – after they upload :-D

Inspiring Story

Not late. Just lazy :D

5534 posts
  • Member of the Envato Team
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KingDog Envato team says

Heya everyone! We’re excited to launch the next episode in Envato Stories.

We travel to steamy Kuala Lumpur, Malaysia, to catch up with Jarel and Kai Loon, two Envato staff members who’ve worked together for more than four years.

Working for Envato has opened up once in a lifetime opportunities for both Jarel and Kailoon, which they speak about here.

Next week we have Chris Zammit (Zlaws), an Envato Studio service provider based in Malta.

Thanks to everyone for your support of this series :)

Here’s the video!

5534 posts
  • Member of the Envato Team
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KingDog Envato team says

All the details around item promotion can be found in the Knowledgebase. We’ve recently updated this article to add a bit more flexibility. And while we can’t address every possible situation, the basics are there. As mentioned, you are not able to purchase your own files and you’ll want to be careful that you don’t try to game the system :) Thanks!

5534 posts
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KingDog Envato team says

Thread Locked >> Calling out items or authors

Please do not call out items or authors on the forums. As per our Community Guidelines:

Please respect your fellow users, staff, and moderators. We are all part of a community and you are expected to treat all users in a professional and respectful manner.

If there is a concern with an item, please feel free to open up a Support ticket.

Thanks!

5534 posts
  • Member of the Envato Team
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KingDog Envato team says

Hello :) It’s possible that the author is working on a patch and the theme will be back once they have finished. You should have also received an email about where to download the slider on it’s own. If the author hasn’t built the slider directly into the theme, that should be another option you can use. Thanks!

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