Posts by Jordan_M

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

I’m rooting for ya Lance! :D

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Interesting feature, but I had a quick skim through the Envato Studio terms, and I’m slightly confused over one thing, from what I understood, whenever you complete a job, you get paid instantly over paypal/skrill? Can’t the earnings be added to our Envato accounts to then be paid via bank transfer together with Themeforest earnings? And after the job is done, will the “sale of service” appear in our statement here, similar to a theme sale? Or is Envato Studio account completely separate from Envato accounts?

Heya. Let me clarify. When you finish a job on Studio and the buyer has approved the work there is a 7 day period before the job is recognized as 100% completed. After 7 days, the money from the job will be credited to your account. The next month if your earnings are over $50 you will be automatically be paid out on the 7th to your nominated account. We use an entirely different finance system to Market, so your payout (and everything else) is entirely separate (but who knows what will happen in the future!)

We have an earnings page for providers which is similar to the statement, but it won’t appear in your Market statement.

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Hi guys,

I have a small question… i have just filled out the form for becoming a service provider. I only want to make WordPress theme installations for my clients/themes. I got a message stating that my application will be reviewed. Does this mean that theme authors can not be 100% approved on Envato studio ?

best regards, Stefan

Hey Stefan! Unfortunately if you only want to offer installations/customisations for your own items that’s not something we support at this stage. If you are approved by our team and are an Express Service provider then you would need to do any install job that is assigned to you (including other author’s items).

Yes, all applicants will be reviewed by out team. Since Studio is a different service we want to make sure they’re the right fit for the site, though a good track-record on Market helps! :)

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says


This is still just a first cut of integration with Studio. There’s a lot more we’d like to do ;).

Sounds good. And the “First Dibs” initiative is definitely a great start :)


As a bonus, join our affiliate program and earn 10% on new customers that purchase your Studio customisation service.

I’ve joined. No conversions yet :( but still happy to try and support the ecosystem :)


In the meantime, if you’re not crash hot on offering an Express Service for customization, you can always offer your own regular Studio service (with your own terms – price, turnaround etc) then link to it from your profile and item pages.

This is a great idea, and I never thought of doing it for one of my own items. Only thing is, I was kicked out of Envato Studio this week :D I had a service that was up for about a year. I thought it was a good service (no longer public, but screenshot here), but it only ever generated 1 job. I did get about 7-8 inquiries, but turned them down because the customers usually wanted additional features or functionality, which wasn’t really the service I was offering (I think maybe one time I turned someone down for not being available during a very busy time).

The email I got said “after review one or more services didn’t meet out new quality standards”, but I wasn’t exactly sure what that meant. I always knew the screenshots weren’t very flashy, so maybe that was it. And I also had an average response time of 16 hours, so maybe that was the unsuitable “quality” being referred to. Or maybe it was the fact that I just didn’t generate any money for the site, in which case I totally understand. But for the one job I did complete, the guy left a glowing review, and I was always very polite when replying to inquiries.

Anyhow, it’s not really a big deal. I guess I just wish I would have been given the opportunity to improve the “quality” of the service before having my entire service provider status revoked. Or at least be given a better explanation as to why I was given the boot :P

Glad to hear you’re on board with the affiliate program. Where are you promoting at the moment?

Sorry to hear about your experience getting suspended. Since we launched, we’ve been doubling down on quality standards. I know a lot of services were looked at based on how engaged the provider was with Studio (aka – are you doing jobs, are you answering questions etc), are you selling yourself well (is your description well-written, are your preview images attractive) and stuff like that. The majority of services which were identified were judged to be ‘unsaveable’ or the providers engagement with the site not high enough to justify keeping them on-board. Which is why the call was made to suspend people. And I know review was letting some people back in if they replied and wanted to make improvements. In retrospect, the review guys have said it would have been good to provide more detail – so it’s good to hear your feedback (and I’ve passed it on to the team)! :)

In this case (because personally I know you’re a great freelancer!!), I’ve asked review to take another look at your Studio account and the suspension. :)

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

P.S. Tim-Tams are awesome ;)

The more important question is, have you done the Tim-Tam slam yet?! :D

P.S. Grats!! :D

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

Sounds nice. But I got a question. What if we choose to provide theme installation service but the user’s server is impossible to do that? Like it’s an ASP server. Or hosting provider did not let the RAM usage more than 16MB but user wants WooCommerce? Or some core PHP extentions disabled by hosting to decrease CPU usage and hosting refuse to enable them? Or hosting does not give any kind of support? We saw these issues before. Is there an option to issue a refund in these situations?

Good question! If you get a job which is outside of the scope of the Express Service offer (or just is plain impossible), you should first of all explain to the buyer the reasons why it’s not possible or out of scope (we’ve been very clear about what’s included). From there you have two options, you can both agree to mutually cancel the job and the buyer will be refunded. Alternatively you can do the extra work (if it’s out of scope and possible) and charge extra for it by proposing a custom job (then you’re able to choose your own price and turnaround time on-top of what’s already been charged).

Hope that makes sense! :)

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says


don’t know. we sell items and the buyer can chose freely who they want to customize those items. the moment the item is sold the only thing we care is the license to be respected.
Yeah I guess that’s true. And I definitely appreciate the effort Envato is making to allow authors to have “First Dibs” on their own work. I just wish authors were paid a royalty on the additional work. 5% seems like it would be fair (Envato could even charge a 30% fee for the royalty, making the actual royalty percentage 3.5%). Affiliates make much more than that, and directing traffic from our item sales is sort of the same thing.

This is still just a first cut of integration with Studio. There’s a lot more we’d like to do ;).

In the meantime, if you’re not crash hot on offering an Express Service for customization, you can always offer your own regular Studio service (with your own terms – price, turnaround etc) then link to it from your profile and item pages. As a bonus, join our affiliate program and earn 10% on new customers that purchase your Studio customisation service. Quite a few Elite authors are doing this at the moment.

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

I’m going to bed now. But I’ll be back in the morning (Melbourne time) if you guys have any other Studio related question. :) Am happy to help in any way possible :)

Jords

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says



This seems like a good idea, but $20 to customise a print template thats a stupid low price. Why not let the author set the price based on their own hourly rates and complexity of the item? :(

The offer is for basic customizations that should not take a huge amount of time. If we do this with other categories with more complex items then the price will change accordingly.

Studio providers are also free to create their own customization services and price those how they like. You’re free to promote your own service on Studio on your Market items as well (if you do this and are part of our affiliate program, you can earn commission on new customers you send to Studio too!). If you want to be a part of the Express Service pool though, you’re agreeing to do the work at that price.
Thanks

No problems :)

877 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 5 years
+7 more
Jordan_M Envato team says

This seems like a good idea, but $20 to customise a print template thats a stupid low price. Why not let the author set the price based on their own hourly rates and complexity of the item? :(

The offer is for basic customizations that should not take a huge amount of time. If we do this with other categories with more complex items then the price will change accordingly.

Studio providers are also free to create their own customization services and price those how they like. You’re free to promote your own service on Studio on your Market items as well (if you do this and are part of our affiliate program, you can earn commission on new customers you send to Studio too!). If you want to be a part of the Express Service pool though, you’re agreeing to do the work at that price.

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