Posts by Jordan_M

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says




Also, one reason we don’t have forums at the moment (and that’s not to say we never will) is …

Alternative theory:
No one wants to open can of worms twice :D

Edit: @mariovisic, thanks for the update!
Hahaha. That can of worms is the sign of a healthy community in my opinion ;) I wouldn’t have it any other way, trolls and all! :D

Jordan, wait :P

This has nothing to do with the original post and no rush but just wondering if there is any chance we will see Envato Studio in codecanyon, where we can activate it for small micro jobs on our own plugins.

That way all work is conducted through Envato as opposed to doing it ourselves ? Feels much more natural as we wont have to deal with the client directly.

Hey! Once we launch our affiliate program, we will be working on tighter integration between items/studio customisation services etc. :) Glad to hear you’re excited about the opportunity though!! :D

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says


Also, one reason we don’t have forums at the moment (and that’s not to say we never will) is …

Alternative theory:
No one wants to open can of worms twice :D

Edit: @mariovisic, thanks for the update!

Hahaha. That can of worms is the sign of a healthy community in my opinion ;) I wouldn’t have it any other way, trolls and all! :D

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says

Also, one reason we don’t have forums at the moment (and that’s not to say we never will) is because we’re keen to hear about issues directly from the community (through support) to make sure we don’t miss anything and that the right people know about issues and feedback from the community quickly. Especially since we’re still in the early phase of Studio’s life we want to make sure we’re super coordinated with receiving and responding to feedback (it also makes it easier to keep you updated personally on what we’re doing to resolve issues etc).

Personally though, I’m a big advocate for forums within the team :P – again though, it’s all a matter of priority and we’ve got so much more we want to do to make Studio the best it possibly can be. :D

P.S. back to your original point on upload, we totally feel the pain and it’s on our radar.

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says

Thanks Doru, we spoke about this after seeing your thread in standup today and recognise that it’s an issue when uploading big files and would love to do something about it. It’s just a matter of priority (there’s a lot of really big stuff we are working on at the moment). Integrating the marketplace code for uploading to Studio is not as simple as it sounds unfortunately. But it’s totally on our radar and feel the frustration… :)

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says

We could offer an “Installation Service” in our products as authors and direct it to Envato Studio (previously Microlancer) to drive traffic and earn commissions..

:):) it’s coming soon! We’re doing the dev work and setup now!

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says

Congratulations! #Elite4lyfe

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says



Like Calin said, you can report providers you think are taking an unreasonable amount of time to respond directly to our team here: http://enva.to/ReportSP – helps us a heap :)
Not sure how it works currently, but if a buyer purchases a job and there is no response from service provider for certain amount of days, it supposed to impact on reputation in an automated manner. And a cancellation email supposed to reach buyers in predefined manner. There is no point in asking buyers to manually report about a thing which can be already measured by the system itself. Tough situation though for everyone involved.

@Jordan_M

Is there something we can do about Buyers who inquire but don’t respond to the Seller’s reply as we had the following experience. :)

From our experience, we once sent replies to 6 to 8 prospective buyers who sent us the project details with pre sale questions. Each reply takes time as we need to understand the project details and reply with proposal on price, time, details etc etc. Not even 1 replied back. We understand it can be due to any reason such as the Buyer found another service, Buyer lost interest in the project, Buyer didn’t get the work from another person etc etc. In the same context a Seller may also not reply due to a lot of reasons.

These things do happen and though it might be frustrating, it is inevitable. :)

Hope Envato does things that are fair to both Buyers and Sellers.

Absolutely – totally understand how that is frustrating for sellers on Studio. We are talking in the team about how we can introduce ‘trust’ metrics for buyers as well as providers. Eg: giving them a responsiveness score, or displaying their purchase/enquiry ratio to providers they’re engaging with, or even just a purchase count (just using these examples, I’m not sure we’d actually use those metrics). That should help inform providers about who they’re dealing with.

We’ve got to be careful to not discourage buyers from using the site though! But it’s definitely a two-way relationship :D

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says

Hey LeBrIt, I’m Jords and I’m the comms manager for Studio. Super appreciative of your feedback, and I’m really sorry to hear about your experience :(. While it’s not typical (especially if you contacted 3 people) it can happen… But that doesn’t make it ok and we’ve got a lot of work lined up to help address unresponsive providers. We understand the frustration completely.

We expect Envato Studio service providers to be responsive to buyer enquiries and jobs and if they’re not available because they’re on holiday or whatever the reason, then we expect them to pause their services to avoid making people wait. Our ops team is currently identifying and speaking to providers who aren’t playing by the rules in terms of responsiveness – and we’ve got a whole lot of new features lined up for product to speed up communication and signals around responsiveness on the actual site. :)

Like Calin said, you can report providers you think are taking an unreasonable amount of time to respond directly to our team here: http://enva.to/ReportSP – helps us a heap :)

In the mean time, if you still need someone to do this job for you, shoot me an email directy ‘jordan(at)envato.com’ and I’ll do my best to help ya! :D

Thanks again for the feedback. :) Jords

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says
I remember when we made this: http://million.envato.com/

I can’t believe how much we’ve grown!

851 posts Envato Studio Communications Manager
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Has been a member for 5-6 years
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Interviewed on the Envato Notes blog
  • Australia
+2 more
Jordan_M Staff says

:’( but :) as happy for you! <3

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