@enabled If you look at 90% of themes here, all are making their reviews public. That means most of the authors support publicizing Reviews. Another face is that, nobody shows their one star rating publicly.
So, the problem is only for communicating on ratings, not making reviews public.My 3 cents
I see your point completely, but the only reason I am against public ratings is past ratings, where you can’t just start replying now to injustices done years ago. Further more….
Maybe if I was able to read all the ratings then I wouldn’t bought this item.. yes 359 five-stars against 16 one-stars but maybe some of those one-stars have useful information for future buyers.
^ this ….
why why not in the 31 of this month ? why i must wait 31 day :/ !
That’s the system here and that has always been the system. It’s mentioned when you sign up as an author, that payments are processed on the 15th of the following month, or if it’s a holiday or a weekend, the next working day after that. So if the 15th falls on a Saturday, payment will be processed on the 17th on Monday.
I see your point and understand it completely, but at the same time I’m counting on Envato to help us in case buyers are unwilling to accept these new sets of changes. In the end, it’s Envato’s job to properly advertise what services are offered beside the item to the buyer. We as authors can only do our best to follow those requests.
Also, in the blog post, a request has been made to strip our items descriptions/docs/ of any information regarding free support as to accommodate these new changes.
You can opt out- but unfortunately, the item will have a nasty banner/notice saying that the author does not support it (which will in turn affect sales). Users expect free support, that’s how they’ve been brought up in the marketplace with. By adding this new “paid” thing, users will expect more than what they were already getting for free. I don’t know how this won’t cause many more problems than the few extra $ is worth..
I’ve stated this point in the paste and I will state it again .This change is massive to the entire structure of the marketplaces, and Envato have said that the definition of support will be made extremely clear to buyers. So, if the definition of support is properly shown to buyers, and we can count on Envato to remove ratings that come from buyers who fail to understand this, then I foresee absolutely no problems in the future. And, I again, out of now 15.000 sales, I’ve had less than 0.14% of buyers try to blackmail me personally.
I honestly expect no changes to me as an author except for the extra revenue, since I already reply to all my tickets and help all my buyers in order to grow as an author and have sales rise.
My humble opinion is that people who fear this change are the ones that have had a nasty experience in the past with a buyer, but again, my first point applies here. When this change goes live, no one will be able to extort you as doing so will be outside the marketplace new rules and support will be on your case.
Furthermore, I’m shocked (and this is from my statistics ) that so much fuss is being made for the 0.14% of buyers that are out for bad intentions. Think about the 99.86% of buyers that will welcome this change and that will be able to have the guarantee that authors will help them with feature related questions of items.
I have douzines upon douzines of buyers ask me “will you help if I buy this and I don’t understand how it works” and of course my answer is always yes. This change is made for those buyers, the masses that keep the marketplaces going and the masses that care about products that work. I see no reason to be afraid of the 0.14% that are out to extort authors.
The percentage of buyers that are out for bad intentions is soooooo tiny I don’t even have time to think about them, and secondly. and I’m bolding this out there are tens if not hundreds of threads that pop up for reasons ” buyer rated my item 1 star because I didn’t want to do that and when this change is live, those type of ratings will no longer be an issue since the definition of support will be clear, and rating because of these reasons will have consequences.
I’m honestly really happy for this, because as you said it, I’ll have a huge banner over my items letting my buyers know I’ll gladly help them out!
Enabled saidWell, then it’s good for you (or maybe not good if you think about how many cumulative support cases you have to handle). With paid support, most likely you will get less of these buyers who have the ‘buy-first-and-use-later’ mentality and with that, lesser support requests from buyers who purchased your items 6 months ago.
In the past year, from about July 2014 till now, my stats tell me I’m getting 20% requests from buyers who purchased more than 6 months ago. I get customers who actually specify they’ve purchased my items because they love them but plan to use them later on, then they come back with questions.
Unfortunately, even if I provide statistics to your questions, and actually, even if I answer all your questions with solid data, your mind is still made up, and that’s completely fine, that’s your prerogative, I see that since you’re asking a tone of different questions and every answer you receive you still have your the same opinion. That’s completely fine, since you can opt-out when the new Support System goes active!
Before that, the author should be allowed to “at least” respond to the review or comment then and there. How worse will it be if someone posts a public negative review which is not really the item’s fault and the author can’t do anything but watch losing potential buyers helplessly.
My point exactly!
Completely disagree. This would lead up to endless conversations and requests to pull certain reviews out. It’s either all visible ( the good and the bad ) or all visible to the author.
What I’d suggest, personally, is to have the ability to chat with the buyer of the review, in order to solve certain issues if they arise. That would be much better!
As for visible reviews -1 .
If you wish to make your reviews visible, copy paste them on your item!
PS: These are my 2 cents as an author!