Posts by DzincStudio

3197 posts
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+8 more
DzincStudio says
Moved to Item Requests
3197 posts
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DzincStudio says

Hi elementpz, I’m sorry to hear you are currently having trouble with one of your items, support is definitely on! Can you please post your support ticket ID?

Support usually responds within 48 hours, but some requests may take longer, depending on the complexity of the issue. Rest assured that every ticket is responded to, and as soon as the issue is analyzed, you’ll be contacted.

Regarding licensing, have you checked the updated Licenses page? It has a brand new Licensing FAQs, which hopefully can help you better understand them.

Your patience is appreciated. Good luck.

3197 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
+8 more
DzincStudio says

Hi KH, this is a general open forum, the appropriate support forum for this theme can be found here.

Or, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts and hopefully find a fix. Good luck with the site.

3197 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
+8 more
DzincStudio says

Hi Sean, this is a general open forum, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts and hopefully find a fix.

Good luck with the site.

3197 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
+8 more
DzincStudio says
Moved to Item Discussion
3197 posts
  • Attended a Community Meetup
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  • Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
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+8 more
DzincStudio says

Just a question, when do I get the “paw” badge?

It might take up to 24hrs for badge updates. Congratulations!

3197 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
+8 more
DzincStudio says

You can try to interact directly with the author here, from the account used to purchase the theme. I’m sure he’ll point you in the right direction.

If you are indeed using the account from which the theme was purchased and you continue to have purchase/verify code issues, please be so kind to contact contact support. Thanks and good luck.

3197 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
+8 more
DzincStudio says

Hi Tany, PPI definitely has its purpose, and can definitely influence the result, but it all depends on what you are designing, and what medium you are designing for.

I recommend always familiarizing yourself with the specifications required for the project at hand, as the same design may require different settings, depending on the output.

Here’s some more on Designing for Retina display. I hope it helps to clarify things a bit more. Cheers.

3197 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
+8 more
DzincStudio says

Hi debipiper, this is a general open forum, the appropriate support forum for this theme can be found here. Good luck with the site.

3197 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
+8 more
DzincStudio says

Hi enanosalvaje, this is a general open forum. If you are referring to the Freehold Wordpress theme,
the appropriate support forum can be found here.

Or, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts and hopefully find a fix. Good luck with the site.

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