There are different people here acting as authors, with different kinds of customer support. If it was one of my templates, I’d be thankful to be notified with any errors to correct them (if possible) asap, or find another solution for the customer.
I can only advice you to contact envato support if the problem cannot be resolved by the author. If you explain clearly that the differentiation between v1 and v2 is not made obvious, as v1 is only referred to as “Element 3D” without any further indication of the version, and therefor implying that it works with any version, you might have good chances to get a refund.
My post was meant to speak as an author who is caring for his customers and who tries to resolve issues, therefore I am thankful for customers who are contacting me in such a case. Of course you are still free to leave a negative rating if you aren’t satisfied with the product or the support you received.
Thinking bad of the whole marketplace because of experiences with single authors is not really fair, here are a lot of professionals delivering good customer care. It’s the same with ebay, there are some people trying to scam you, sell broken parts etc, but that doesn’t mean every seller there is like that.
I hope you get the issues resolved either by the author or by envato support.
Kind regards, Tobi
The real problem is that there are compatibility issues between the versions, I think you can neither blame the author nor the buyer for that. You could assume that the latest version of the plugin is backwards compatible like many other AE Plugins, especially since you cannot even buy V1 anymore.
The best thing you can do is contact the author and tell him about the compatibility issues with v2, most probably he wasn’t even aware of that. This way, he can either fix the issue (if he has V2 already), or he can at least write a warning message in the description. I see you already contacted them so thanks for doing that and not just leaving a bad rating like other buyers do
Same problem on audiojungle as it seems: http://audiojungle.net/forums/thread/having-trouble-submitting-a-new-item/158330
I have another question, if an author starts with non-exclusive, makes over 75k in sales, and then switches to exclusive, does he then start with 70% as he is an elite author?
Or in other words: Do the sales made as non exclusive author count towards the commission percentage? Even if the author hasn’t been exclusive before?
Most probably not, the movement you see in that video does only work if the logo is consisting of 2 parts like their logo. That’s a good indicator that it was not a template.
Hi, for a few days the cha-ching sound doesn’t play anymore here. It still says New Sale in the upper right corner but no sound is played. Anyone else with the same problems?
Sorry guys I phrased that wrong. I know that image sequences are accepted, too, and that is great. I’m just wondering why you – besides image sequences – only allow Quicktime videos, although as outlined in my last post that brings unnecessary problems on windows machines.
Is there a specific reason to not allow any video containers besides Quicktime?
May I ask why the need for Quicktime? I always use image sequences, partly because I got many times errors from customers when using Quicktime (most of the time a reinstall fixed it, but it’s still annoying).
Also, Quicktime is not installed by default on Windows, and you need to install it first to get after effects to open the assets, while mp4 is running out of the box afaik.
So why the need to use the only container that is not working out of the box but needs additional software?
Hi, the end product is not the theme or the item you have bought, but the product you create with it.
So in case of a wordpress theme, the website is the end product. You may only use it for one website, so if you have used the theme for website-a.de, you may not use it for website-b.de