This is still just a first cut of integration with Studio. There’s a lot more we’d like to do .
Sounds good. And the “First Dibs” initiative is definitely a great start
As a bonus, join our affiliate program and earn 10% on new customers that purchase your Studio customisation service.
I’ve joined. No conversions yet but still happy to try and support the ecosystem
In the meantime, if you’re not crash hot on offering an Express Service for customization, you can always offer your own regular Studio service (with your own terms – price, turnaround etc) then link to it from your profile and item pages.
This is a great idea, and I never thought of doing it for one of my own items. Only thing is, I was kicked out of Envato Studio this week I had a service that was up for about a year. I thought it was a good service (no longer public, but screenshot here), but it only ever generated 1 job. I did get about 7-8 inquiries, but turned them down because the customers usually wanted additional features or functionality, which wasn’t really the service I was offering (I think maybe one time I turned someone down for not being available during a very busy time).
The email I got said “after review one or more services didn’t meet out new quality standards”, but I wasn’t exactly sure what that meant. I always knew the screenshots weren’t very flashy, so maybe that was it. And I also had an average response time of 16 hours, so maybe that was the unsuitable “quality” being referred to. Or maybe it was the fact that I just didn’t generate any money for the site, in which case I totally understand. But for the one job I did complete, the guy left a glowing review, and I was always very polite when replying to inquiries.
Anyhow, it’s not really a big deal. I guess I just wish I would have been given the opportunity to improve the “quality” of the service before having my entire service provider status revoked. Or at least be given a better explanation as to why I was given the boot
don’t know. we sell items and the buyer can chose freely who they want to customize those items. the moment the item is sold the only thing we care is the license to be respected.
Yeah I guess that’s true. And I definitely appreciate the effort Envato is making to allow authors to have “First Dibs” on their own work. I just wish authors were paid a royalty on the additional work. 5% seems like it would be fair (Envato could even charge a 30% fee for the royalty, making the actual royalty percentage 3.5%). Affiliates make much more than that, and directing traffic from our item sales is sort of the same thing.
I’m curious. Only a small part of my income this past year has been from my personal account here. A much larger part is from an author team where the owner of the account is in Europe. But the owner of that account just makes a manual withdrawal to my Paypal at the end of each month. So the actual amount of money being sent to my Paypal account directly from Envato is way more than what would get reported from my personal “CodingJack” account (the one where I entered my tax information).
It seems easiest solution would probably be to allow authors to instantly transfer a portion of their marketplace balance to another author directly, as opposed to the current “split withdrawal” system. That way everything I “earn” from Envato can be represented in my W9.
If the author never uploaded and successfully sold the item, there wouldn’t be an opportunity for other people to make money from it. So why doesn’t the original author get at least 5% of additional revenue generated from the sale?
I get that we can participate in the “First Dibs” thing, but before Envato Studio:
- Customers contacted me directly
- I earned 100%
- I set my own terms
I understand Envato wants a piece of the pie and that’s fine. But the expectation of responding within 12 hours with a 24 hour turnaround doesn’t work for me at all. So basically, I’m effectively cut out completely.
When a musician writes a song, and someone else remixes it and turns it into something else for profit, permission must be granted, and then if so, the original musician is compensated. Why is this different for the creative work sold here?
On the bright side, I have more than 95 items and the only problem was this.
So 1 issue out of 95 and that’s why you prefer not to buy from Envato? It’s easy for smaller webshops to control quality, but for a place like this where there’s hundreds of thousands of authors and millions of items for sale, 1.05% margin or error is pretty good if you ask me.
The ability to instantly refund customers is going to be a great thing for authors. And the easiest way to prevent abuse will be to automatically limit the amount of refunds a customer is allowed to receive.
Congrats Jonathan and Barb!
Great video guys
2 days is completely normal. If you have a customer who needs an update, you can send it to them directly.
Got a little nervous the first 5-10 minutes, but then Kyrie Irving took over. The dude hasn’t even reached his full potential yet which is crazy.
Great tournament. I hope we’ll see more NBA players next time around. I’d love to see the NBA replace their All-Star game with a “USA vs. International” game. Where the best NBA international players collectively played against the best NBA U.S.A. players.
If you’ll looking for a trusted author then take a look these points: Author rating must be 4.5+ (Recommended 4.75+); Theme rating must be 4.5+ (Recommended 4.75+);
Ratings aren’t a good barometer for judging the quality of an item. It’s really more reflective of support. The reason for this is no matter how amazing your item is, how easy it is to use, and how well your documentation is written, a small percentage of buyers still aren’t going to be able to figure out how to use it. So the author is faced with two choices:
a) Work for free and help the customer setup the product on their site.
b) Choose not to work for free, as custom setups aren’t included with the product.
a = Avoid 1 star rating
b = Guaranteed 1 star rating
If you sell in high volume, an item can almost always overcome these 1-star stingers. But for smaller samples, luck is a big factor (i.e. how many of your total sales were from the type of customer described above).
I guess the solution would be to show buyers the actual rating breakdown (x stars for “support”, y stars for “item quality”, etc.), but I suspect the “support” average would still be low, as most happy buyers would choose “item quality” instead. So the best solution is probably to expand the ratings to more than just a single, overall rating, and instead allow buyers to rate multiple criteria. For example:
Code Quality – 5 stars
Support – 5 stars
Documentation: 3 stars
This would make the ratings much more meaningful, as opposed to just being a microcosm of the support scenario described above.