We’re going to try separating the “support” and “customizations” options in this list — put ‘em last, perhaps with a dividing line and change their labelling slightly to emphasise that Envato does not require authors to provide either of these.
It’s a step, but doesn’t fully address the issue. Maybe a better way to word it would be:
“Good or bad freelance experience with the author”.
Petty much the same question, but doesn’t make the buyer think that free customization work should have been included with their $6 purchase.
The fact that Envato wants to collect this data is understandable. And it’s also obvious why they’re looking for canned responses to evaluate the data.
Unfortunately the process has negative consequences. As Bitfade said, the issue here is “You’re not just asking them, you’re telling buyers that “customization” is a valid reason.”
When the new “item support” tab came out, canned text was proposed. AUthors then made the argument, “If support isn’t required, Envato shouldn’t be defining our level of support”. The highly reasonable men/women in charge agreed, and canned text has since been removed from the program.
This situation is no different. Free customizations are not required. And as long as that’s the case, the idea that buyers should be rating based on this particular criteria should not be floated.
Not everything needs to be automated. It wouldn’t take an unreasonable amount of man-hours to just read the text responses of the low star ratings. And you’re bound to gather a lot more quality information doing that anyway.
Aren’t support and customizations 100% optionnal ?
We added these options in after debating it quite a bit. We need the truth, which means adding these options in explicitly, even if it temporarily might create the wrong expectation in buyers minds.Support and customisations are still 100% optional, and there are no plans otherwise.
Regardless if support is optional, buyers expect it and will always rate based on in. It’s just a part of the business. But “customization help” is not and never has been part of the business. And it’s a really unfair message to be sending to buyers, even if you’re just trying to collect data.
The new rules really are terrific. They allow me to only give permission for TF usage, assuring that I won’t ever see any of my items repackaged and resold on CodeCanyon.
Somewhat related, it would be really fantastic if we could have a canned message displayed right above the item comment form. Mine would say:
“If you want to share a link to your site, please don’t post it here. Instead, send it to me from the form on my profile page (link here)”.
I love playing basketball. My Dad is 6’3, brother 6’5, and I ended up 5’9