Posts by CLINE123

340 posts
  • Has been part of the Envato Community for over 4 years
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  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
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CLINE123
says

I’ve bought many themes, and continue to buy. With the experience I have under my belt I don’t have nightmares with demo content anymore but the absolute truth is that to this day I still hold my breath every time I make that click to import and breathe a sigh of relief when I see ALL DONE HAVE FUN.

My clients usually have the regular shared hosting plans from the popular ones like Dreamhost, Go Daddy, Bluehost and still on occasions I get the memory limit errors, timing out, internal server errors etc.

I’ve found that with demo installs from inside the theme options panel provided by the author works almost all the time. It’s the XML uploads that has me biting my nails more. Of course, this is my experience, and I’ve installed a lot of themes.

340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123
says

If client already has hosting

Simply ask him for his log-in credentials so you can access his cPanel or server for FTP, i.e. access to do what you need to do to deliver his site, end of story. If he has hosting already and is comfortable with it, then leave it be. Simply charge him on your web design fee.

If client doesn’t have hosting

  • Indicate the hosts you recommend
  • If client is comfortable with giving you his credit card info, do the sign-up on their behalf
  • If client is not comfortable, then forward them the link to hosting, indicating the steps he has to follow
  • If client is not too computer savvy, then sit with client and go through the hosting sign-up process

Hope this helps

340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123
says

Charge them only your fee for web design which doesn’t include hosting. Let them know that hosting is additional and may be obtained from any host of their choice but you have a few you would recommend. It will be in your interest to have affiliate links for your recommended host.

You have to bear in mind that some clients may already have websites and therefore hosting, so it will be a hassle to have to reduce your cost if you included it beforehand.

NEVER make any purchases for domains and hosting in your name or in your account. ALWAYS create accounts on your client’s behalf in their names so that they own it. You may also sit with them and walk them through buying their own hosting plan or do it with their credit card info in their presence.

Start as you intend to continue my friend, always be professional and seek your client’s interest first.

340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123
says

Needs more work, Woo Commerce, Visual Composer, no social links, but you’re thisclose.

340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123
says

Hey there,

The most effective method I’ve found is asking the user to rate the theme after I resolve any issues the they have in my support forum. Happy customers tend to give happy ratings ;-)

Best,

Christopher

This works absolutely, and I’m embarrassed to say that 99% of the time that’s when I take the time to rate. When themes work solidly and there are no issues I just do my thing and move on. Unfortunately it means I hardly rate good themes that truly deserve it.

I suggested in the badges thread a while ago to Envato to issue ratings badges to encourage rating.

340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
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CLINE123
says

There’s already several authors who offer paid support vs free support. ‘Premium Support’ in their cases means you get responded to as a priority and also you get a little more hand-holding. Seems to be working for them as we are looking at possibly offering this. We already offer theme installation and customization services so seems natural to us, also just received an email this morning from a potential buyer asking if we provide premium support moving forward they can pay for.

As a buyer of themes for clients I see this as a good option in general. Not for the priority support and handholding, as in my experience most themes work the way they should and good authors tend to be helpful with simple customization tips. Larger customization services, keeping the theme updated and playing well with plug-ins etc., is something I wouldn’t mind packaging as part of ongoing maintenance for clients and ‘outsourcing’ to the very author I bought the theme from. I think I can sell such a service to my clients for both Wordpress and Magento themes that I buy right here on TF.

340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123
says

Tiered buyer rating badges (rated 1 item, rated 10+ items, etc.) might be a good idea to raise awareness and give some kind of incentive for buyers to rate items :)

I agree with tommusrhodus and greenline as I’m guilty of this. I rarely rate unless the theme is really outstanding, yet I only look at themes with rating stars and only buy 4 and 5 star themes.

The other instances I may move to rate a theme is right after a good support experience where the author replies ‘don’t forget to rate…’ and I feel compelled to return the favor (as free support is such). This means that great themes that work properly remain unrated in my download section. So again +1 for a buyer rating badge.

If I may as well, I recall a similar system on a now defunct site called Helium for amateur writers where stars were awarded for rating other writers’ submissions. In addition to writing stars, the rating stars right next to it was always a glaring comparison that sort of finger-wagged at the persons apparent selfishness, i.e. loved to write and have fellow writers rate his work but won’t spare the time to do the same for others. Some sort of similar concept here can be entertained.

Again I’m totally guilty of this selfishness as I use the ratings of others to aid my purchase decisions, yet I rarely rate, which means that perhaps very good themes (since I buy mostly WP themes), are getting overlooked.

340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123
says

Loss of stars because of un-deserved low rating affects an item more than realized. I don’t EVER look at an item that’s 3 stars or less, and I only purchase rated items.

340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123
says

... However, there’s a whole sister market for services with many capable developers that would probably love to make an income customizing and supporting plugins and themes. Seems like everyone would win and any support / update issues would at least be isolated to a single section of one market. Serious authors will continue to write clean code and keep their items current. [ speaking as an author ]
I totally agree with this and would support such a ‘sister market’. [ speaking as a buyer ]
340 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123
says

My broken record answer: paid updates would solve this.

Buyers should receive all updates as part of their purchase for a fixed period (ex: 12 months), then afterward had to renew their license to continue getting updates. This would give authors an incentive to maintain old items because they could legitimately earn from their existing customers…

The real question is whether you (as a buyer) get business value from those updates, and would pay that renewal cost versus maintaining it yourself. Otherwise this situation will not change.

I don’t mind paying for updates after a fixed period, I’ll simply pass it to the client but making them aware first that the project terms for updates after initial project delivery is additional $. I can’t do it as I’m not a coder so I have to have it done by a third party. I’ll always prefer keeping everything in the Envato system whether updated by the author or some other ‘Envato Approved’ update department even for a price.

Envato has to bear in mind that not all buyers are one-off do-it-yourselfers, but are in the website configuring as a business. Last I checked I’ve done at least 100 websites since 2011 of which 75% are still active sites and some themes have been removed by the authors and I can’t even find them for support.

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