Posts by ADG3studios

3143 posts Point. Counterpoint.
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ADG3studios Staff says

Hey Ralf, yep, it appears you’ll be getting notified for that shortly. :)

3143 posts Point. Counterpoint.
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+7 more
ADG3studios Staff says

It’s an extended forecast Flossie, so not tomorrow. Over the next few weeks it’s expected to start moving along quicker. Don’t watch the clock, and the hour hand will move. ;)

3143 posts Point. Counterpoint.
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ADG3studios Staff says

Hey Taco, Community team has been notified so hopefully they can help you here. Hang in there :)

3143 posts Point. Counterpoint.
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ADG3studios Staff says

A quick update, the situation regarding the erroneous association with Beethoven’s name, given the same nomenclature of the submission, has been clarified.

Otherwise, s0nitus, unfortunately the items are not yet able to be processed into the library as they are available unwatermarked in a non-project supportive capacity online on Youtube. There is much information regarding this on the forum already here or more specifically here

If you or anyone has any specific questions regarding the watermarking matter and policies for exclusive accounts, please feel invited to submit a support ticket. I’ll be happy to discuss your concerns personally as soon as it’s assigned. Cheers to all.

3143 posts Point. Counterpoint.
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  • Has been a member for 7-8 years
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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ADG3studios Staff says

Hello Marb,

Two things here – 1. Your account notes were just verified and you submitted an automatic update without attaching any content, so that does not get queued or seen by the review team. If you want update notes to be read, you always need to make at least a tag edit, or attach a file. 2. Your item https://d2mdw063ttlqtq.cloudfront.net/files/84742156/preview.mp3 genuinely appears to lack enough musicality to be considered a fit for the ident section, so in this case it makes sense, from the library’s standpoint, for it to be classed as a sound if the item doesn’t include a version with a significant tonal/musical element. That’s why the reviewer processed it that way.

Thanks for your understanding!

3143 posts Point. Counterpoint.
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  • Has been a member for 7-8 years
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ADG3studios Staff says

Hi s0nitus,

Your items were held over the weekend because the situation was escalated. Everything will be processed here today. Please standby for further info shortly and thanks for your patience here as we dealt with the issue with the team. :)

3143 posts Point. Counterpoint.
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  • Has been a member for 7-8 years
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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ADG3studios Staff says

Hi Guys,

Just FYI the review time has been hovering at a plateau of 10 days for a few cycles now, but it’s beginning to downtrend. This downtrend will gradually accelerate, imminently, as the final phases of this round of hiring and training take shape. We’ve hired 2 in the past month and 2 more are starting very soon. And maybe more by the end of the year.

So that means we’re not going to be hitting those 14 day wait times that were around last year. Did anyone bet? :)

Bottom line is we need to get the queue times much lower, both to keep you guys happy :D and to proceed with other library projects. So that’s what we’re doing and we’re sincerely thankful for everyone’s patience.

Therefore, please stay tuned – and happy writing.

3143 posts Point. Counterpoint.
  • Senior Reviewer
  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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  • Attended a Community Meetup
+7 more
ADG3studios Staff says

What Alex is saying is exactly correct. If an audio submission is produced to be synched exactly with a specific video project, it won’t be accepted as a standalone AJ item unless it demonstrates general commercial utility, that is if it could also potentially be a supporting match for other visual works in general, of a related type or otherwise.

In such cases, the best course of action is to include the audio with the VH item, as it’s unique to that visual, and will offer value to VH buyers, as an item which includes a customized audio track. :)

3143 posts Point. Counterpoint.
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ADG3studios Staff says

You’ll need to get a ticket ID through support and once the ticket is assigned you’ll be able to proceed with that yes. :)

3143 posts Point. Counterpoint.
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  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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ADG3studios Staff says

Yep, me again… I just discovered that in fact you can even know who reviewed your tune – so I could have directly emailed him to ask some questions if I had known…

Yes, you can know who accepted or soft rejected a submission – however keep in mind reviewers are Not permitted to respond to direct email inquiries related to the review process. It’s nothing personal. We have rules to abide by too. ;)

If you need to get more feedback about any part of the review process, you must get in touch with the review team via the proper support channels. This is for a variety of reasons such as quality assurance and maintaining records for future reference if needed.

Trust that makes sense, Thanks for your understanding. :)

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