Posts by 2winFactor

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says


Any chance you can add purchase information (dates, licenses, etc) to the regular contact form emails (on the profile page)? I have a separate support forum, but users often just use my contact form. It would be great to have that info right in the email so support staff could verify purchase!
We looked into this, but it can be a LOT of information when it’s not specific to one item, so we stuck with the existing link that takes you off to a page about that information.

Ah, okay thanks for the response!

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

Any chance you can add purchase information (dates, licenses, etc) to the regular contact form emails (on the profile page)? I have a separate support forum, but users often just use my contact form. It would be great to have that info right in the email so support staff could verify purchase!

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

Been waiting for this for a long time! Great job team!

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

My greatest fear was another major change in for wp.media. It seems it doesn’t have any functional change (at least for how I use it)

I checked metaboxes, admin functions, shortcodes, and nothing is broken in my new project. Have you found any major feature changed, so we can all test?

This can’t even be a sub version, why a major version? I don’t understand.

Major versions add new features, where as sub versions are for bug fixes:

http://make.wordpress.org/core/handbook/how-the-release-cycle-works/version-numbering/
102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

Is it possible to add 4.0 to the compatibility list when WordPress is updated? Sometimes it takes up to a week to change the compatibility options for theme pages on Themeforest. I actually get most of the questions on the topic right away, so it would be great to have that option sooner and cut down on those types of questions!

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

As mentioned previously, a refund can still provide valuable feedback on a item’s functionality and presentation. In those cases we will still allow a user to rate.

Sure, that’s true – but an author wouldn’t want to give support for an item that’s been refunded. I don’t think authors like giving away their time and money for free…

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

Ivor! He approves updates faster than I can type my changelog!

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

Good to know. Hopefully envato will fix this soon. Thanks for the tip on pastebin. Not quite as fast to do but it will work!

Andre

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

I’ve been having issues with trying to properly format comments in the item comment section of my items. Whenever you add a link, it removes any additional line breaks below. And more recently, I can’t seem to properly add code blocks to my comments. I’ve tried both ‘code’ and ‘pre’ tags, but it doesn’t seem to recognize the closing tags anymore. Any code you add will be code until the end of the comment. It’s really hard to help customers when I can’t provide any code examples.

Is anyone else experiencing this issue or is it just on my end?

102 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

Yup, the theme always has to work. Your plugins may be mandatory for a higher functionality, but a basic WP functionality (posts, pages, comments etc.) has to work even with no plugins active at all.

Ah, cool thanks!

Andre

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