Really its great to give it for free
In the best intentions, it might be worth getting someone else to do the support as you seem to be quite brutal and condescending, you need to be supportive and basically hand hold some customers.
These products are your babies but you’re struggling to let your feelings go and this ends up being projected onto the customer.
If you spoke to me (as a customer) like you did then I would be rating 1 star and writing bad reviews of you online, I am paying for a premium product I expect to be supported even if you can’t help with my query, you could point me in the direction of someone who could e.g. customisations etc
Unfortunately most buyers will want some form of support and you’re pissing your buyers off who are less likely to buy from you again and to recommend your items.Support isn’t mandatory but good support is good manners.
I agree this, but what about when they ask heavy heavy queries due lack of knowledge/issues not related to theme? if we do not give support then they give us bad rating.
Recently a buyer gave 1 star rating for our recent item due to lack of handling himself and issues which are not related to my theme. He did not give me the time to respond, just asked query in my private forum and with in 24 hours he gave 1 rating and asked refund, what should we do these type of things…?
Our all themes are built with simple page builder, really simple to use.
All my older themes are re designed in coding, design and features as well as version 2.0
Only few of them are going well while few are not, so it depends on the item demand and design quality.
+++1 it’s a scam..
Open an item on the marketplace.
?license=regular&open_purchase_for_item_id=XXXXX&purchasable=sourceto the end of the URL (where XXXXX is the item id).
This opens the new purchase lightbox as soon as the page loads.
This could be useful if you have a 3rd party landing page with a “Buy Now” button on it. You could directly link to this URL for your item. If the user has already read your marketing spiel on the landing page and is ready to buy then this link will save them 1 click and prompt them to buy the item straight away.
Someone might find this useful I’m going to try it out from one of my landing pages and see if conversions increase.(however if someone isn’t ready to buy, then this could be a turn off for them, use with caution )
Great and Dtbaker how much you spend on Ad words and does it work out and do we get sales through adwords?
Earlier I spent few $ on google Image net work adds but not got any sales.
Ramadan Mubarak everyone!
Try to contact theme author to get quicker support.
Congratulations & good luck!