That’s great guys!
We put out a pretty obscure fix yesterday, but I didn’t want to say we’d fixed it yet in case I called it wrong again
Thanks for all your comments on this! We really rely on this kind of feedback from our users. Also, a big thanks to clarklab for giving us the clues we needed!
We’ve set up a system on item pages so that Authors can reply directly to customer’s concerns by replying to their comments.
Replying to a user comment creates a conversation solely between a user and the author. Nobody else can butt in, and the conversation is single-threaded (we’re not trying to create a forum here). To clarify, only authors can initiate a conversation by replying to a comment.
We hope you all find this to be a useful tool and would welcome feedback on the subject.