Posts by james

12 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
james Envato team says

Ok guys, I have reverted the change that caused this for now. Sorry for the inconvenience!

12 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
james Envato team says

That’s great guys!

We put out a pretty obscure fix yesterday, but I didn’t want to say we’d fixed it yet in case I called it wrong again :D

Thanks for all your comments on this! We really rely on this kind of feedback from our users. Also, a big thanks to clarklab for giving us the clues we needed!

12 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
james Envato team says

Hey Guys,

We’ve found the issue and rectified it. Yes, it was indeed a caching issue released soon after this feature was. Thanks for your patience on this, and sorry for the inconvenience.

James

Envato

12 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
james Envato team says

Hi All,

We’ve set up a system on item pages so that Authors can reply directly to customer’s concerns by replying to their comments.

Replying to a user comment creates a conversation solely between a user and the author. Nobody else can butt in, and the conversation is single-threaded (we’re not trying to create a forum here). To clarify, only authors can initiate a conversation by replying to a comment.

Here’s an example conversation between Clinton and myself

We hope you all find this to be a useful tool and would welcome feedback on the subject.

Many thanks,

James

Envato

12 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
james Envato team says

Hey Guys,

Welcome to the new Item Discussion Topic! This is a place for you Authors to promote, discuss and troubleshoot your Items, instead of having your Item’s page flooded with questions from Users.

Enjoy,

James

12 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
james Envato team says

Point taken, everybody! Author comments are now being displayed along with purchaser comments.

12 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
james Envato team says

Hello james, first time see your comment. :)

Haha, yeah. This, being my third post, shows how much time I spend commenting on the forums. Must work on that :) I’ve been around for a while though. Been working with the dev team for the past 6 months now and really loving it.
12 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
james Envato team says

*basks :) I’m happy when you’re happy, guys! Thanks for the positive feedback!

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