Posts by contrastblack

2269 posts Community Team
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+12 more
contrastblack Staff says

Hey candyliu319,

Support will be looking into it momentarily. Thank you for your patience.

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

Hey Mehak7,

The best person to answer that question for you is the Author of the respective item. Please post your question here:

http://themeforest.net/item/optima-responsive-magento-theme/6615088/comments?

Thanks!

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

Piracy discussions are not permitted on the forums as they do more harm than good. Please take a moment to read our Community Guidelines here: http://themeforest.net/community/community_guidelines

If you haven’t already submitted a ticket to http://support.envato.com please be so kind as to do so.

Thanks.

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

Support has responded to your ticket. Please be so kind as to provide the necessary information by replying to the respective email.

Thanks.

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

Hey BlogSizzle,

I saw you also tweeted to Support and they have responded. They will be looking into your ticket shortly. Locking this one up to prevent duplication.

Thank you for understanding!

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

Hey there!

I’ve passed this on to Support so they can check it out as soon as possible. Thank you for the heads up, I’ll get back here with an update once it’s confirmed/fixed. :)

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

Hey marklame1,

In order to fully understand the situation, we’d like to kindly ask you to submit a ticket with us via http://support.envato.com and provide all relevant data such as: Item that was used, Screenshots if available, and everything you can think of that would aid us in understanding what happened.

Please note though, that aside from providing the platform through which items are being sold, we do not collect sensitive data, such as login details, or the domain on which you intend to use it. As such, any information you’re able to provide via the ticket would be useful in clarifying the situation.

For consistency, I’m going to be locking this one up, Support will be in touch via the ticket as soon as possible.

Thank you for your understanding.

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

Thank you for confirming! I’ll pass that on to Support :-)

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

I’m having the same issue as of today. Notifications nor messages from the marketplaces are coming through. They’re not in the junk folder, either. They’re simply not coming through for some reason. And yes, the settings under my profile are correct.

Opened a ticket as well: #QIA-367-21592

Cheers.

Hey there!

I just followed up on this and Support just wrote back to you via your alternate address (with a CC’ on the registered one). Please note that average response times for tickets range between 24/48hours (which can sometimes of course increase, in tandem with queue sizes).

You should be receiving (if you have not already) an email shortly. Thank you for your patience!

2269 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+12 more
contrastblack Staff says

CB and tomislavn I want to thank you for bringing e3d to 3d ocean. I am starting with updates on my items. This plugin is so cool and easy to use that I think it would be a sin not to include e3d file. :) Thanks again !!!!!

No problem guys, glad we could make this happen and you find this useful! :) Also, thanks tomislavn for such incredibly useful suggestion and feedback, it’s always welcome!

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