Posts by contrastblack

2518 posts Community Officer
  • Football Contest Participant/Runner-up
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
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+16 more
contrastblack Staff says

Hi sarcee,

Please note that the file you have purchased is not a WordPress theme, but a html template. That would explain the error you are getting. Only WordPress themes work with WordPress, and typically, these items are priced higher than html templates.

You can find the WordPress version of the same file here

Please be sure to check the Item Description and the Project sidebar (on the right) where you can find all the technical details, such as supported WordPress version and browser compatibility, to ensure that the item fits your needs and compatible with your server.

For further questions, please contact http://support.envato.com

Thanks.

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hey Jthemes,

Please keep all related discussion within the dedicated feedback thread. http://themeforest.net/forums/thread/upcoming-homepage-changes/137932?page=1

Thanks!

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hi kd1987,

Best option in this case is to consult Support on this matter, to get a definitive answer. You can do this via http://support.envato.com

Thank you!

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hi CreativeZ,

Please report this sort of things to Support via http://support.envato.com I understand your intentions are positive, but you are, in fact, calling out members of the community, which is against the rules that can be found here: http://videohive.net/community/community_guidelines

Until this matter is investigated, calling users out publicly on unconfirmed aspects is not the way to go.

Thank you for your understanding. Thread is now locked.

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hey there,

Please report these things via http://support.envato.com in the future, for a speedier investigation and resolution process if needed.

Thanks.

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hey there,

There’s already an open thread that can be found here: http://themeforest.net/forums/thread/eid-mubarak-to-all-muslims-here/137623

Locking this one up. Thank you for your understanding!

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hi there!

Please note that this is a general Forum, and you’re asking a very specific question that is best answered by the Author of said item. Please use the information found here to find out how to contact the Author.

Thank you for your understanding.

Thread is now Locked

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hey Dantius,

I see you’re already in good hands :-) We appreciate your patience!

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hi,

Please note that the sidebar only displays historical rejection details, and NOT the soft-disablement reason. You’re fully aware of why the item was soft-disabled, as you’ve submitted an update addressing the reason for this soft-disable, which was NOT design related (as you mentioned above as well).

Your update will go through the queue as usual, and all should be fine :) Thank you for your concern though.

This is just to clear up any confusion as to any peculiar reasons for soft-disabling in this case. If you go to the “History” tab, you will see the most recent notes from the Reviewer.

Thanks!

2518 posts Community Officer
  • Football Contest Participant/Runner-up
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+16 more
contrastblack Staff says

Hey Brashell61,

Thanks for your report. Support will be in touch with you shortly on that ticket.
We appreciate your patience and understanding :)

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