Posts by bitfade

1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

Hello,

there seems to be a problem with sales as reported by the Envato API: the same sale is reported with different times (1 sec difference).

Example:

2014-06-11 17:12:46     OneUp - One Page Parallax Retina WordPress Theme
2014-06-11 17:12:45     OneUp - One Page Parallax Retina WordPress Theme

2014-06-04 06:35:07     Mentor Premium Responsive Business HTML5 Template
2014-06-04 06:35:06     Mentor Premium Responsive Business HTML5 Template

This is pretty annoying because there’s no sale ID so comparing the time is the only way to tell if it’s a new sale or not (and still prone to errors because there could be 2 sales at the same time for the same item, even if very unlikely)

1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

I would but, as soon as envato announced ie8 compatibility not being compulsory anymore, my ie8 test machine stopped working.

1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says
http://themeforest.net/user/easyhostmedia -> 404

i guess things didn’t go as planned.

1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

OP 40 minutes ago so does this mean everyone has less than 20 minutes left to download their purchases before the site is closed over here?!
one could still move to another country to download the files.
1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

I’d be surprised if they didn’t have a clause like that in terms, i can understand the reasons behind it and doesn’t bother me as an author. Ofc we’re talking about worst case scenarios, i wouldn’t expect envato to use that on a daily basis.

1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

The underlying thing to remember is that it’s absolutely unacceptable for a customer to pay good money for a premium item that doesn’t work out of the box. If you’re an Author and your Theme contains (verified) bugs, you ought not to be surprised that it’s temporarily removed.
You make no distinction between bugs and that’s the main problem with this “disable first / contact author after” policy. There have even been authors whose items got soft disabled and enabled again without them providing any change to the item itself.

Happened to us as well long time ago, except in that case we were contacted by envato before soft disabling our item: we provided explanation (no code) which was enough for support. End of the story, no disabled item and everybody was happy.

A theme having a slight layout issue on android 2.x using opera browser isn’t the same as one breaking the WordPress backend in my book so they shouldn’t be handled the same way. Most often than not, such fixes involves a 5mins css oneliner but being disabled for 2-3 days because review team is busy or item was disabled on friday could end up in big/unnecessary money loss for its author.
1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

There’s no such a thing as bug free software. If that’s the goal, envato might as well soft disable the whole library for the time being.

That’s what updates are for: to fix bugs. I never heard about microsoft or adobe stop selling windows/photoshop because “omg we found a bug!”. If a theme has critical bugs, for instance once installed a fatal error prevents the user from logging in the backend, it should be immediately disabled.

But that’s not the case most of the times, items get soft disabled for a layout issue on the X mobile device with Y SO version, documentation, unchecked weird inputs (one of our themes got soft disabled because a buyer used a 40mb image in ico format). I’m not saying such bugs shouldn’t not be fixed but a warning mail and a couple of days grace period would be way better than the current policy.

1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

Of course we realize that sometimes a thread is opened for emotional reasons and as a way to get a bit of sympathy, while that’s understandable, if it’s a support or review related issue, it still needs to go though the proper ticket channel.
That’s not the point. Some threads evolve from a single user reporting an issue which should be addressed privately via support to a general discussion about a policy which is applied to all authors but they get locked nonetheless.

Just the fact the OP has felt the need to mention “This topic is meant for discussion and not for flaming, there’s no reason to lock it up.” multiple times says it all.
1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

Unless nobody cares about authors getting the wrong message, i’d suggest to avoid locking threads without a valid reason.

My 2c.

1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

It just keeps happening and it really feels like envato has very little respect for our work when support don’t even bother contacting the author before soft disabling the item.

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