Posts by bensmithett

Hey guys,

These changes have been on our radar since my last message but we just haven’t got around to them. I’m going to bring it up in our next planning session and see if we can sneak them in as part of some bigger stuff we have planned.

I’ll let you know

icypixels said
Am I doing something completely wrong? http://d.pr/i/2A37

No, you’re not doing anything wrong. That certainly doesn’t look right.

I’ve just double-checked and everything looks OK on our end on Chrome/Windows.

I see you’ve got Dashboard Plus and a couple of other browser extensions. My first guess would be that one of those is interfering with the page, so as a first step could you please try disabling your extensions and see if that fixes things?

icypixels said
Is it just me, but where can I edit my support text info ? I can’t seem to find that box anymore under Support Settings.

Hey icypixels,

You’ll need to have one of the “Support of your items?” options checked under Settings > Item Support Settings to see the support text box.

RubenBristian said
How can i delete the FAQ? In my FAQ i have explained to buyers how to get support so now this is useless..

Hey RubenBristian,

You can delete your own FAQs if you’re signed in by clicking this link:

bensmithett said

pzUH said
I still got the issue… :\ Newest Firefox, been clearing history, cache, etc just a minute ago…

I can also see it happening on your portfolio. Will have it fixed shortly, apologies for the inconvenience.

Fixed! Looking at your portfolio right now in latest Firefox & it’s all good. Let us know if you have any further issues

pzUH said
I still got the issue… :\ Newest Firefox, been clearing history, cache, etc just a minute ago…

I can also see it happening on your portfolio. Will have it fixed shortly, apologies for the inconvenience.

bensmithett said
Currently the new support info only appears in categories that typically need support (WordPress themes & plugins). We’ll roll this out to other categories as needed – since it looks like there’s demand, jQuery Plugins will get it very shortly

We’ve just rolled out the enhanced Support tab to the vast majority of categories on CodeCanyon.

Hi all,

We’ve fixed this issue, thanks for your patience.

Thanks for letting us know guys, we’re onto it.

sevenspark said

CodingJack said

justinfrench said
IT LAUNCHED

I added some text in the support settings but when I click on an item’s “support” tag I only see the FAQ’s?

Same here

EDIT: Works on ThemeForest, not on CodeCanyon

Currently the new support info only appears in categories that typically need support (WordPress themes & plugins). We’ll roll this out to other categories as needed – since it looks like there’s demand, jQuery Plugins will get it very shortly