Try logging in with the account that made the purchase first, and then contact the theme author, this is a general forum and not item specific.
Fingers crossed this was just plain old human error, though it’s annoying for you either way definitely.
Good luck @ait
Here you go, don’t read it on an empty stomach http://jezebel.com/the-tumblr-user-convention-dashcon-was-a-beautiful-hil-1604571770
Literally the best thing I’ve ever read, the ball pit picture, wow
It’s bedtime, far too late for being awesome in the forums
Seriously though, ace reply, it’s great to be reminded that there is movement on things like this from Envato, even if the wheels turn slowly.
That thread and the further linked thread show that this is indeed possible, as ScottWills readily points out, just look at the Fundify theme, it’s not with it’s original creators
With full confirmation from both authors, Envato might be able to help you do this, I’ve talked to them before about moving items and had a somewhat positive response, though have never actually done it myself.
Congrats! Get that vegemite on some buttered toast, it’s awesome
It’s a trend mainly, though preloading is definitely useful. If it’s a wp theme then the author probably put an option in to disable it, if it’s html, well you can remove it easily anyway