... Envato took 65% of every sale
Yesterday I spent 4 hours to explain/guide him about the demo images and than he changed the rating but today again he came with something else. Really frustrating to get this after doing all hard work on the template.
I’ll bet most authors have had this experience. The lesson is that anyone who needs a ton of help from the start is probably a lost cause. Because even though you help them solve a few issues, there’s going to be 20 more. And sometimes they just give up and sting you with a bad rating/comment, so all the time you spent helping in the first place is wasted.
Take some lessons from sites like Behance and Dribbble where there is a lot of focus on new talent discovery, and not necessarily just showing work with the most views.
I agree additional filters for finding a wide range of items will be great. But from my own personal shopping habits, I think it’s just natural to view the top selling items. For example, when comparing products on Amazon, if I land on a page with very few ratings, even though the product might have a good overall rating, I’m probably going to opt for a similar product product that has 1,000 good ratings. It’s just a comfort factor that’s much more relevant when shopping online as opposed to shopping in person at an actual store. In a store, if something doesn’t work, you can just return it on the spot. Online, returning something isn’t quite as easy. So I guess my point is, as much as I think additional search filters for finding hot new stuff will be great, I don’t think we’ll see a major shift in buying habits as long as the “filter by total sales” option is around.
On topic, it’s always great to see “Envato Notes” posts like this. Looking forward to seeing all the great things to come
This is my favorite support request subject. Whenever I see it, I drop what I’m doing immediately and work on the customer’s project exclusively for the next 48 hours.
It’s been a real pleasure having you around the past few years. You have a great spirit and I wish you the very best with your new job
Always great when stuff like this is updated A few observations:
We may remove an item from our Marketplaces at our discretion, for any reason and at any time
without notice to you.
Please send us an email !
We may use the whole or part of your items to promote the Marketplaces.
No compensation is payable for these uses.
If the author doesn’t receive any monetary compensation, would be nice if they were credited somewhere in the promotional material.
In my experience, customers are forgiving if you don’t respond to their questions on the weekends. In fact, I don’t think I’ve ever received a single complaint about it.
Answering questions within one business day is completely reasonable. Maybe you can get 24/7 support somewhere, but that’s going to be from a fairly large company. Most of us are just one-man shops, and I’d challenge any customer to switch places with us for a week and then come back and tell us your experience with support
CodingJack saidI have posted the exact same thing 3 pages ago…
After reading this thread, it’s easy to understand both points of view. As a compromise, instead of the item just disappearing from the universe, the “Purchase” button could just be disabled from the item instead. That way previous buyers can still contact the author for support, no new buyers will be able to purchase until the bug(s) are fixed, and most importantly, no negative SEO impact. Then the author could write a message at the top of the item’s page saying, “We’ve temporarily taken the item down for sale until important updates are made. We apologize for the inconvenience. If you’d like to be notified when the updates are ready and the item is available for sale again, click here.”
My bad, the credit is yours