Posts by Carmen

Hi guys, We have forwarded this through to management. In future if you notice anything like this, please send it straight to Envato support with all the details. Thanks for letting us know

Hey guys, This thread was created solely to provide official updates on GraphicRiver review queues from staff. As people keep discussing individual review times/ off topic stuff, we worry that the updates might be getting lost. To make sure you guys don’t miss the updates, we’ll be deleting off topic posts in this thread and locking it. So you’ll be able to see the staff update as the last post.

Feel free to discuss off topic stuff here! Thanks for understanding guys

Hi guys,

Thanks for the feedback, I’m looking into this now.

Carmen

@enabled at the moment ratings are fixed, that means that if you purchased the file you can rate the file. This makes sense if a person lodges a dispute because of issues with the item. However, I can also see the issues caused by low ratings for authors. Ratings have been fixed since they were first implemented and I have passed on your thoughts to Justin, who is currently reviewing and working on the rating system, as you can see in this thread. Feel free to give feedback on the ratings system there.

@doru, when a person puts in a dispute with PayPal, their Marketplace account automatically locks, to ensure no further action is taken until the dispute is processed. If a user is granted a reversal the item is removed from their downloads list. Each reversal dispute is dealt with individually by our support staff, who judge each one on a case by case senario.

Keep those votes coming guys and gals!

Hey @quadroIdeas and alcalbg, just letting you know that I’ve forwarded this thread to our devs so they can check out your suggestions and ideas.

Hi @famousthemes did you fill out the elite care pack form? Let me know. If you have, it could mean that your package got lost in the mail (it doesn’t happen often, but sometimes this is the case). I’ll email you the details through your profile page! I’m sorry you are yet to receive it, we’ll jump on it quick smart and try and get it to you asap.

Hi guys!

We’ve put together a form, so you can help us decide where in North America the meetup should be held!

We selected 5 locations based on their popularity and accessibility. Fill it out and let us know which place you would prefer!

Vote Here.

Your daughter is so cute. Oh Pez, you had to try a whole spoonful! I laughed so much at your reaction in the video. Try a little bit on toast with some butter next time. It’ll taste much better, I promise.

@kawsaruu123 The review queues are very full at the moment and your upload will be reviewed as as soon as possible. Please contact support if you need more clarification as your question isn’t related to the Marketplace Terms and Conditions.

@footagecentral I’ll get back to you promptly.