- who are seasoned buyers with ‘theme configuration’ businesses as well
- who, contrary to popular belief, are not laughing all the way to the bank
- who ask for support for legitimate support issues
- who search the comments first for answers before posting (so post rarely- searchable comments as been a huge blessing)
- who sometimes ask for simple customization requests, i.e. where author says go to CSS and do so and so (not go in and do it for me)
- who relies on a certain amount of goodwill with great authors and keep buying their themes or recommending first for clients
- who doesn’t take advantage of the support system and play by the rules
- who continues to purchase as prices continue to rise
I think a buyer like myself, who’s been around a while and consistently buys themes (TF accounts for 85% of my purchases), I’m being unfairly lumped with newbies and one-off buyers and being penalized because of them. Is there any scenario where I get a fair shake? The current system works fine for me as is.
If the author feels my request is a ‘customization’ he tells me, I tell my client, and this has never happened. Once I have a good rapport with an author, I keep buying his themes and he knows when to indulge me as is his choice. I always seek out Elite authors first, and 4-5 star items but I rarely rate even though I depend on the ratings of others.
I rarely rate because most themes work the way they should so I never have to go back. I rate only when an author asks me in a reply to a support question after they provided good support… “please take the time to rate…” so that’s when I take the time.
I don’t rate immediately because I give clients a 4-6 week delivery date with a max 8 weeks, so I don’t get to use the theme thoroughly enough to give a rating. By then it’s not at the front of my mind.
Most themes are very customizable nowadays, you shouldn’t have any trouble. Specific questions are best answered by the theme author.
This one looks close to your example: Revista – Ultimate Flat Magazine WordPress Theme
Great job and great song and very well done. I agree with and second RandallKHarp’s comments. Has all the trappings of a mainstream song and would make for a good soundtrack/music backdrop for a TV show or movie. If I didn’t know it, I would have thought it was from a major recording artist.
Thanks for the replies guys. @Doru, I know you from around the forums, will contact you once I get to that stage.
Of the 85 items I’ve bought, 75 have been WP themes. Thank you authors for making my job so much easier. You did what you do best- create awesome themes, and I then do what I do best- configure to make them work for my clients’ business. We’d both be nowhere without each other.
Thanks to my favorite authors: WP Explorer (yes he’s number 1), Sara_P, WP Titans, Orange Idea, System 32, Saurabh Sharma, AIT, who’ve been around the block, and there are some authors who I’ve just tried their spectacular themes: SemiColonWeb, muffingroup, webmandesign.
I’ve had to refund just a few and Envato support has always been stellar.
I just got a full refund just yesterday for a theme that turned out to be more trouble that it’s worth. I even had the opportunity for a refund from my first ticket but the support staff who answered my ticket was able to solve the technical issue (I had to manually change some code). The theme genuinely didn’t work as advertised but I passed on the offer for a refund and chose to try to work with the theme for my client.
I’ve encountered more bugginess now that my client cannot live with and so requested my refund and now have to buy a new theme and re-do my client’s site. I absolutely want my one star rating to remain there and so help me I want to post a comment warning others about the theme.
Envato won’t give out a refund on a buyer’s whim because he suddenly doesn’t want the theme, so some of the arguments here have no merit.
The issue of giving buyers what they want doesn’t distinguish 2 types of buyers on TF imo. The WP newbies (maybe slightly experienced) who are doing one-off projects for their boss or on their own, and the other being ‘career’ buyers like myself who are giving more serious thought to the theme being selected. I don’t understand, how are authors going about ‘listening’ to buyers?
Last night I shortlisted about 10 themes from the Corporate category for a client and didn’t look at any with 3 stars, I clicked on all that were 4 stars and above. I just can’t take the chance when I have to deliver a site to a client. I’m sure I passed on many great themes.