Posts by AndrVlad

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AndrVlad says

[#GJA-715-93104] – no reply for 7 days. // first one to start :-)

1477 posts
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AndrVlad says

We all know and see it discussed (recent thread as example) that support sometimes is little slow to respond to the tickets due to many of requests or other tasks. But some issues for example related with security or copyrights or payment are very urgent and no time to wait for few days to get a reply.

What if we have this support thread so authors or customers may report ticket numbers either for very urgent issues or if no support reply for a long time (lets say longer than a week).

I know that there is a Envato Tweeter and some people use it to check ticket status but some other people (at least me ) don’t use tweeter so why don’t we use forum where all Envato users have access.

To keep it clean let’s try not to discuss much and just put support ticket’s ID with short 1 line comment like:
”#GJA-XXX-XXXX – serious security issue, I can’t login and somebody took control over my account:”
or
”#GJA-XXX-XXXX – no reply from support over a week:”

Marking this thread for staff reply to check if this is good idea to keep this thread or support people can create official one and have it fixed on top. :-)


Best Regards,
Andrey

1477 posts
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AndrVlad says

>Just introduce one rule: after soft reject – no hard reject.

Fully agree! Unless author don’t want to fix issue desribed by the reviewer.

For good example, my latest item was soft rejected with the comment about not centered preview watermark position, I fixed it same day and got hard reject with other comment. This is not right.

Of course different reviewers may have different opinion and that is why it’s good idea that correction after soft reject – reviewed by the same reviewer to have review consistency.

If review done by different reviewers then we may see something like this:
Author: submitting me newest great item!
Reviewer1: soft reject, great item but you have to fix this and this
Author: Ok, I fixed it.
Reviewer2: soft reject, well, good item but please fix this, this and this
Author: done, fixed all issues commented
Reviewer1: soft-rejected, hmm, it’s different from what I seen previously, please fix this and this.
Author: done, fixed all issues commented
Reviewer3: Rejected, it did not meet our minimum requirements for quality and/or marketplace policies.

:-)

Best Regards, Andrey

1477 posts
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AndrVlad says

Congratulation! Very well deserved!

Best Regards, Andrey

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AndrVlad says

It’s hard to do with Videohive only, but there are other marketplaces like themeforest, codecanyon, etc so you can combine. :-) lol

Best Regards, Andrey

1477 posts
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AndrVlad says

I did not seen mentioned videos but as I seen they where shot with steadycam (at least steadycam was the part of hyperlink). Steadycam shots usually are much better than handheld camera.

Anyway I think it’s better to have steady shots. If anyone will need shakes it probably easier to add it rather than to remove shakes in the post.

Best Regards, Andrey

1477 posts
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AndrVlad says

I’m turning 73 soon.

1477 posts
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AndrVlad says
1477 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

Hi Dysko,

I’m using app long time and love it. What I still not feel comfortable after nWallet update is small logo on the notification bar when new sale come. What if update this small icon notification to something more simple like ”$” sign? :-)

Best Regards, Andrey

1477 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

Congratulations!

Best Regards, Andrey

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