Posts by ADG3studios

3146 posts Point. Counterpoint.
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ADG3studios Staff says

Hey mlamanna I recall reading about some people being mailed stickers recently :) so they may be delayed in transit. Ive known mail to be a bit slow from HQ to North America so hopefully they arrive soon! Otherwise I’m sure community team can follow up for you.

As for merch, I don’t see any reason why it couldn’t be a more available possibility, perhaps down the line..

3146 posts Point. Counterpoint.
  • Senior Reviewer
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  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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+7 more
ADG3studios Staff says

But now I have to wait another 8-12 days! :(

No you don’t, check your mail. :)

3146 posts Point. Counterpoint.
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  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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+7 more
ADG3studios Staff says

Yep, it looks like there was a small processing error on that review. It was meant to be returned to you to update the preview, but the wrong button seems to have been triggered inadvertently.

Apologies for any confusion there. Your update has now been processed though, so no worries now. :)

3146 posts Point. Counterpoint.
  • Senior Reviewer
  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Canada
  • Attended a Community Meetup
+7 more
ADG3studios Staff says

Hey Ralf, yep, it appears you’ll be getting notified for that shortly. :)

3146 posts Point. Counterpoint.
  • Senior Reviewer
  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Canada
  • Attended a Community Meetup
+7 more
ADG3studios Staff says

It’s an extended forecast Flossie, so not tomorrow. Over the next few weeks it’s expected to start moving along quicker. Don’t watch the clock, and the hour hand will move. ;)

3146 posts Point. Counterpoint.
  • Senior Reviewer
  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Canada
  • Attended a Community Meetup
+7 more
ADG3studios Staff says

Hey Taco, Community team has been notified so hopefully they can help you here. Hang in there :)

3146 posts Point. Counterpoint.
  • Senior Reviewer
  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Canada
  • Attended a Community Meetup
+7 more
ADG3studios Staff says

A quick update, the situation regarding the erroneous association with Beethoven’s name, given the same nomenclature of the submission, has been clarified.

Otherwise, s0nitus, unfortunately the items are not yet able to be processed into the library as they are available unwatermarked in a non-project supportive capacity online on Youtube. There is much information regarding this on the forum already here or more specifically here

If you or anyone has any specific questions regarding the watermarking matter and policies for exclusive accounts, please feel invited to submit a support ticket. I’ll be happy to discuss your concerns personally as soon as it’s assigned. Cheers to all.

3146 posts Point. Counterpoint.
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ADG3studios Staff says

Hello Marb,

Two things here – 1. Your account notes were just verified and you submitted an automatic update without attaching any content, so that does not get queued or seen by the review team. If you want update notes to be read, you always need to make at least a tag edit, or attach a file. 2. Your item https://d2mdw063ttlqtq.cloudfront.net/files/84742156/preview.mp3 genuinely appears to lack enough musicality to be considered a fit for the ident section, so in this case it makes sense, from the library’s standpoint, for it to be classed as a sound if the item doesn’t include a version with a significant tonal/musical element. That’s why the reviewer processed it that way.

Thanks for your understanding!

3146 posts Point. Counterpoint.
  • Senior Reviewer
  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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ADG3studios Staff says

Hi s0nitus,

Your items were held over the weekend because the situation was escalated. Everything will be processed here today. Please standby for further info shortly and thanks for your patience here as we dealt with the issue with the team. :)

3146 posts Point. Counterpoint.
  • Senior Reviewer
  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Canada
  • Attended a Community Meetup
+7 more
ADG3studios Staff says

Hi Guys,

Just FYI the review time has been hovering at a plateau of 10 days for a few cycles now, but it’s beginning to downtrend. This downtrend will gradually accelerate, imminently, as the final phases of this round of hiring and training take shape. We’ve hired 2 in the past month and 2 more are starting very soon. And maybe more by the end of the year.

So that means we’re not going to be hitting those 14 day wait times that were around last year. Did anyone bet? :)

Bottom line is we need to get the queue times much lower, both to keep you guys happy :D and to proceed with other library projects. So that’s what we’re doing and we’re sincerely thankful for everyone’s patience.

Therefore, please stay tuned – and happy writing.

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